How to troubleshooting issues preventing direct mail from the accounting software and resolving configuration problems in BUSY?

Troubleshooting issues preventing direct mail from accounting software and resolving configuration problems in BUSY typically involves a systematic approach to identify and fix the underlying problems. Here's a step-by-step guide to help you with this process: 
 Step 1 : Ensure that your email account settings, including SMTP server, port, username, and password, are correctly configured in the BUSY. 
 Internet Connection: 
 Step 2 :Make sure you have a stable and active internet connection, as direct mail requires an internet connection to send emails. 
 Step 3 : Sometimes, firewall or antivirus software can block outgoing emails. Check your firewall and antivirus settings to ensure they are not causing any issues. 
 Step 4 : Verify that your email account is active and working. You can test this by sending an email from the same account using a regular email client (e.g., Outlook or Thunderbird). 
 Step 5 : Some email providers impose sending limits, which could prevent your accounting software from sending emails. Check if you've exceeded these limits. 
 SMTP Server Restrictions: 
 Step 6 : Ensure that your SMTP server doesn't have any restrictions or filters that might be blocking outgoing emails. 
 Authentication: 
 Step 7 : if you are tring to send mail via Send Through Microsoft Outlook option, Make sure Microsoft outlook installed on your PC/Laptop. if still its not going user need to Repair Microsoft outlook from Program and Features. 
 If you've tried all the above steps and still can't resolve the issue, consider reaching out to BUSY customer support for assistance. 
 Note : in Some Email user need to Specify App Password instead of email password.