What should I check if the E-invoice print not coming even though the print option is visible in BUSY.
If the e invoice print is not coming in BUSY despite the print option being visible, you can follow the steps you've mentioned to troubleshoot and potentially resolve the issue. Here's a more detailed breakdown of these steps:
Step 1: Give Everyone Permission to the BUSYWin Folder:
Right click on the BUSYWin folder (where the software is installed).
Go to Properties.
In the Security tab, click Edit.
Add Everyone with full permissions.
Step 2: Give Everyone Permission to BUSY Themselves:
Right click on the BUSY.exe file (the software executable).
Follow the same steps as in Step 1 to give Everyone full permissions.
Step 3: Check Antivirus and Add BUSYExe and BUSYWin Folders:
Ensure that your antivirus software is not blocking BUSY.
Add the BUSY.exe file and the BUSYWin folder to your antivirus's exclusion or allowed list.
Step 4: Inbound and Outbound Rules for BUSY Firewalls:
If you are using a firewall, check the inbound and outbound rules to ensure that BUSY is not being blocked.
Step 5: Disable Windows Defender:
Temporarily disable Windows Defender or any other built in security software to see if it's causing the issue.
Step 6: Set the User Control Setting to Never Notify:
From the control panel, access the User Account Control settings.
Set it to Never Notify.
Step 7: Restart System and Internet:
Restart your computer.
Restart your internet connection.
Step 8: Clear Temp Files in EWayBillTemp Folder:
Locate the EWayBillTemp folder by checking the start in option where BUSY is installed (e.g., C:\BUSYWin\EWayBillTemp).
Clear all temporary files in the EWayBillTemp folder.
Following these steps should help you troubleshoot and potentially resolve the issue of e invoice printing in BUSY. If the problem persists, consider reaching out to BUSY support for further assistance