Why am I facing problems with opening attachments sent from BUSY? How can this be fixed?

Facing problems with opening attachments sent from BUSY can be frustrating, but there could be various reasons behind this issue. Here are some common causes and solutions to help you resolve this problem
 Step 1 : Check if the attachments sent from BUSY are in a format that your computer or software can open
 Step 2 : Request the sender to resend the attachment, ensuring they properly save and send the file
 Step 3 : Ensure that your internet connection is stable and has sufficient bandwidth for downloading files.
 Step 4 : Check the size of the attachment and confirm if it's within the permissible limits. If it's too large, ask the sender to compress the file or send it via a file-sharing service.
 Step 5 :Temporarily disable your security software and try opening the attachment. If it opens successfully, you can add an exception or adjust your security settings to allow the attachment.
 Step 6 : If you suspect the file extension is incorrect, try renaming the file with the appropriate extension (e.g., from .txt to .pdf) and then try opening it.
 Step 7 : Ensure that your software is up to date. Update your email client and any relevant applications to their latest versions.
 Step 8 : If none of the above solutions work, contact the support team for BUSY. They can provide assistance and help you determine if there are specific issues related to their software or file formats.