Why am I unable to print or download invoices as PDF in BUSY?

There could be several reasons why you are unable to print or download invoices as PDF in BUSY. Some possible reasons could be:
Step1: Incorrect printer settings, Make sure that your printer is properly connected and configured with the BUSY. Check the printer settings in BUSY to ensure that the correct printer is selected.
Step2: PDF compatibility issues, Ensure that you have a compatible PDF viewer installed on your computer. If the PDF files are not opening or downloading, try updating or reinstalling the PDF viewer.
Step3: Software version compatibility, Check if you are using the latest version of BUSY. Sometimes, outdated software versions may have compatibility issues with PDF printing or downloading. Consider updating to the latest version if available.
Step4: Network or connectivity problems, If you are experiencing network or connectivity issues, it may affect the printing or downloading of PDF invoices. Check your internet connection and try again.
Step5: Software configuration settings, Verify the software configuration settings related to PDF printing and downloading. Make sure that the correct options are selected and configured properly.
Step 6: Check the printer spooler service in Services.msc for smooth functioning.
If the issue persists, it is recommended to contact BUSY support for further assistance. They will be able to provide specific troubleshooting steps based on your software version and setup.

Related FAQs

I can see the invoice details on the portal but the PDF is not getting generated automatically. What should I do to get the PDF file for my e-invoices?

I am unable to find the 'Print' option for downloading my e-invoice PDF file. Where can I find this option in the portal?

I am logged into the right portal but still unable to see options to download my e-invoice as PDF. What am I missing in the process?

I can see my invoices on the dashboard but don't have an option to print or download them. How can I get the PDF files for e-invoices displayed in my dashboard?

I have the invoice IRN but when I enter it, the invoice PDF is not getting downloaded. What could be the issue and how can I troubleshoot this?