Frequently Asked Questions

If you are unable to generate sales reports specially for your desired company then 
 follow the steps 
 Step1 open BUSY and go to open company option 
 Step2 select your desired company and open it 
 Step3 then go to Display menu and click on account books 
 Step4 click on account register standard then click sale register 
 Step5 click on all sale type then all parties and set date range for sale report 
 and enable bifurcation of amount then press Ok

PDC entries are those entries which will be clear after the PDC date. So we need to regularise the entry first then they will reflect in the ledger. Further without regularisation if want to check then, while open ledger need to enable include PDC entries. 
If PDC entry not reflecting in Accounts ledger follow the below steps:
Step 1: Go in Display=>Account books=>Account ledger or Press Alt+L(Shortcut).
Step 2: Enable Include PDC Entries and then open ledger.
Step 3: Now pdc entries will reflect in ledger with star(*) mark.

If you are facing mismatch in ledger please follow these steps to resolved it:
Step 1: Take a backup of your data then open your company in BUSY
Step 2: Go to house keeping menu and click on update master balances and run this utility
Step 3: Afterwards check the ledger report again
Step 4: If still same issue persist check the report in short range and find the date from the mismatch is start occuring
Step 5: Try to solve if mistake found in that particular date of entries

To view sales register in BUSY, you can follow these steps:
Step 1: Go to the Display menu and click on Account Books.
Step 2: Select Account Registers(Standard) and Choose Sales Register.
Step 3: You can filter the report by All Parties, Group of Parties, One Party or Selected Parties
Step 4: Enter the date range and open the report. You can mention only current financial year date. if you want to see previous financial year date then you need to go previous financial year and open the report.

To hide the account name but you want to show narration in report, you can follow these steps:
Step 1: Open the sales register.
Step 2: Click on the custom column and create a new format for a new report.
Step 3: Hide the Account name and add Narration column.
Step 4: Save the report configuration successfully.
Note: The custom column is a feature of the standard and enterprise models. It will not work in the basic model. You can upgrade the basic model to the standard and enterprise models.

If the correct amounts not reflecting in the ledger reports even after making changes in the entry then you need to check these steps:
Step 1: Review that entry and make sure the correct account name is specified in that.
Step 2: Resave that entry and check.
Step 3: Ensure that you are check correct account ledger report with correct date range.
Step 4: If entry is related to previous year then have to carry balanes with new and change in next year after taking latest backup of data.

Yes you can delete, edit, or add account masters. However if a master is used in any voucher you cannot delete it. Follow these steps for adding/editing/deleting accounts:
Step 1: Go to Administration, click on Masters then click on Accounts.
Step 2: If you want to add an account click on Add. If you want to edit, click on Modify.
Step 3: Add or edit the details then save. If you want to delete, press F8.
Step 4: Open the list of account masters then press F8 to delete."

If you are unable to see sale and purchase return bills in the party ledgers then you need to enable the option from the accounts tab.
Step 1: Click on administration and then configuration
Step 2: Then features and options and choose the accounts
Step 3: Enable the Posting in accounts through sales return and purchase return an save it.
Step 4: Go to transaction and resave any one sales return and purchase return voucher.
Step 5: After that run the dual voucher from housekeeping menu after the data backup.

To resolve the reconcile issue of bank statement with BUSY books, Then follow the below steps.
 Step 1: Make sure that the bank entries has been properly entered in BUSY and cleared from F4 shortcut key.
 Step 2: If some entries has been pending from the last year then make sure that all the bank references has been properly get carry forward in the current financial year.
 Step 3: After data backup, run the update master balance from house keeping if amount is mismatch.

If the Single entry system for payment and receipt voucher feature is enabled in the company , the amount will show in the single column of receipt and payment register.
Step 1: In such a case , Go in administration > configuration >Features and option >Accounts tab >Single entry system for payment and receipt voucher(Feature) > can disable if required double entry system .
Remark - If any transaction exists in Payment/Receipt voucher as per double entry system then this option will appear in disable mode.