Frequently Asked
Questions

Q: How do I get in touch with a BUSY support representative if I need more help

To contact a BUSY technician for help, you can reach out to their customer support team through their website or call their helpline at +91-8282828282 or 011-40964096 24 or7 .

Q: How do I adjust outstanding bills automatically based on the due date instead of FIFO?

There is no option in BUSY to adjust outstanding bills automatically based on the due date instead of FIFO you have to make the manual adjustment of all entries

Q: How do I contact BUSY support for help with issues in the software

To contact a BUSY technician for help, you can reach out to their customer support team through their website or call their helpline at +91-8282828282 or 011-40964096 24 or7 .

Q: I have an unpaid invoice that is more than days old but it is not showing in the - days bucket. Why is this happening?

If you have unpaid invoice that is more than 30 days old, it will reflect in the 30-60 days age bracket instead of 0-30 days in the ageing report.

Q: The custom column I added to aging report is not populating with data from account master. What could cause this?

The custom column which added in the ageing master then make sure that you have selected the correct field of the required field type in the custom column configuration.

Q: How can I customize reports to show only specific groups of customers?

When you open Bills Receivable / Payable reports in BUSY, you can select the option Group of Accouns and can filter the report by a specific group of customers.

Q: I'm having an issue processing payroll. Can you help me troubleshoot?

Yes, I can help you troubleshoot the issue with processing payroll. Can you please provide more details about the problem you are facing?so that we can resolve your query

Q: Why is the software not showing outstanding amounts from previous years?

If the software not showing the outstanding amount from previous year then may be your bill references not carry forwarded properly and you have splited the financial year.

Q: How do I add party other details to the reports?

When you print outstanding report there is an option called Print Contact Details, set Y on that and mark the field which you want to add and proceed.

Q: How do I see sales reports in BUSY

In BUSY, there are various sales reports available, including sales register, sales summary, sales analysis, salesman-wise sales report, party-wise sales report, item-wise sales report, and sales return report.

Find Solutions to Common Issues Related to accounting-reports - outstanding analysis

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I get in touch with a BUSY support representative if I need more help

To contact a BUSY technician for help, you can reach out to their customer support team through their website or call their helpline at +91-8282828282 or 011-40964096 24 or7 .

How do I adjust outstanding bills automatically based on the due date instead of FIFO?

There is no option in BUSY to adjust outstanding bills automatically based on the 
due date instead of FIFO you have to make the manual adjustment of all entries

How do I contact BUSY support for help with issues in the software

To contact a BUSY technician for help, you can reach out to their customer support team through their website or call their helpline at +91-8282828282 or 011-40964096 24 or7 .

I have an unpaid invoice that is more than days old but it is not showing in the - days bucket. Why is this happening?

If you have unpaid invoice that is more than 30 days old, it will reflect in the 30-60 days age bracket instead of 0-30 days in the ageing report.

The custom column I added to aging report is not populating with data from account master. What could cause this?

The custom column which added in the ageing master then make sure that you have selected the correct field of the required field type in the custom column configuration.

How can I customize reports to show only specific groups of customers?

When you open Bills Receivable / Payable reports in BUSY, you can select the option Group of Accouns and can filter the report by a specific group of customers.

I'm having an issue processing payroll. Can you help me troubleshoot?

Yes, I can help you troubleshoot the issue with processing payroll. Can you please provide more details about the problem you are facing?so that we can resolve your query

Why is the software not showing outstanding amounts from previous years?

If the software not showing the outstanding amount from previous year then may be your bill references not carry forwarded properly and you have splited the financial year.

How do I add party other details to the reports?

When you print outstanding report there is an option called Print Contact Details, set Y on that and mark the field which you want to add and proceed.

How do I see sales reports in BUSY

In BUSY, there are various sales reports available, including sales register, sales summary, sales analysis, salesman-wise sales report, party-wise sales report, item-wise sales report, and sales return report.

Frequently AskedQuestions