Frequently Asked
Questions

Q: There is a difference between the trial balance amount and bills receivable amount in BUSY What could be the reason

If you're unable to see some of your customers in the BUSY trial balance report, there are several potential reasons for this issue. Here are some steps you can take to troubleshoot and address the problem: Step 1 :Ensure that the date range you've selected for the trial balance report includes the transactions related to the missing customers. Step 2 : It's possible that the customer accounts were accidentally deactivated or deleted. Step 3 :Confirm that you have entered transactions for these customers. If there are no transactions (e.g., sales invoices, payments) associated with these customers, they won't appear in the trial balance. Step 4 :Ensure that there are no filters or settings that exclude specific customers from the trial balance report. Check if there are any custom filters applied. Step 5 :Double-check that you are using the correct accounting method (e.g., accrual or cash) in your trial balance report.

Q: Im not able to see some of my customers in the BUSY trial balance report What should I do

If you're unable to see some of your customers in the BUSY trial balance report, there are several potential reasons for this issue. Here are some steps you can take to troubleshoot and address the problem: Step 1 :Ensure that the date range you've selected for the trial balance report includes the transactions related to the missing customers. Step 2 : It's possible that the customer accounts were accidentally deactivated or deleted. Step 3 :Confirm that you have entered transactions for these customers. If there are no transactions (e.g., sales invoices, payments) associated with these customers, they won't appear in the trial balance. Step 4 :Ensure that there are no filters or settings that exclude specific customers from the trial balance report. Check if there are any custom filters applied. Step 5 :Double-check that you are using the correct accounting method (e.g., accrual or cash) in your trial balance report.

Q: How do I fix it when BUSY shows payments or references that shouldnt be there

If BUSY is displaying payments or references that shouldn't be there, it's essential to identify and rectify the issue to maintain accurate financial records. Here are steps to address this problem: Step 1 :Check that transactions were entered accurately, including the correct party names, amounts, dates, and references. Verify that there are no duplicate entries. Step 2 :Ensure that default settings for invoice and payment terms, as well as other financial settings, are correctly configured. Step 3 :If the issue involves historical data, consider conducting an audit of past transactions to identify when and where the incorrect entries were made. Step 4 :If you identify specific incorrect transactions, you can edit or delete them as needed. Be cautious when deleting transactions, as this may impact your financial records. Step 5 :Before making significant changes or corrections, create a backup of your data to ensure you can recover information if needed.

Q: How do I reconcile accounts or ledgers in BUSY

To efficiently reconcile your bank accounts and manage petty cash in BUSY, start by launching the software and navigating to the Accounts menu, where you'll find the Bank Reconciliation feature. Select the bank account you wish to reconcile from the provided list and ensure you have an accurate bank statement for the reconciliation period. Then, meticulously match your bank statement transactions with those in the software, ticking off each verified transaction. The software will calculate the reconciled balance; ensure it matches your bank statement. Depending on the reconciliation, you may need to update your books with reconciliation entries, which the software often automates. Additionally, you can enable the Ledger reconcillation for the create a dedicated ledger account for debtors and creditors in BUSY to track transactions reconcillation . Periodically, reconcile this ledger account with your physical invoices or entry of books to maintain accurate records.

Q: What options for recurring invoices are available in BUSY

To efficiently reconcile your bank accounts and manage petty cash in BUSY, start by launching the software and navigating to the Accounts menu, where you'll find the Bank Reconciliation feature. Select the bank account you wish to reconcile from the provided list and ensure you have an accurate bank statement for the reconciliation period. Then, meticulously match your bank statement transactions with those in the software, ticking off each verified transaction. The software will calculate the reconciled balance; ensure it matches your bank statement. Depending on the reconciliation, you may need to update your books with reconciliation entries, which the software often automates. Additionally, you can enable the Ledger reconcillation for the create a dedicated ledger account for debtors and creditors in BUSY to track transactions reconcillation . Periodically, reconcile this ledger account with your physical invoices or entry of books to maintain accurate records.

Q: How do I reconcile my bank account with BUSY

To efficiently reconcile your bank accounts and manage petty cash in BUSY, start by launching the software and navigating to the Accounts menu, where you'll find the Bank Reconciliation feature. Select the bank account you wish to reconcile from the provided list and ensure you have an accurate bank statement for the reconciliation period. Then, meticulously match your bank statement transactions with those in the software, ticking off each verified transaction. The software will calculate the reconciled balance; ensure it matches your bank statement. Depending on the reconciliation, you may need to update your books with reconciliation entries, which the software often automates. Additionally, you can enable the Ledger reconcillation for the create a dedicated ledger account for debtors and creditors in BUSY to track transactions reconcillation . Periodically, reconcile this ledger account with your physical invoices or entry of books to maintain accurate records.

Q: What reporting features are available and how do I run them?

BUSY provides a variety of accounting reports to help you manage your business finances effectively. Some of the reports are under the Display menu: 1. Financial Reports: These include Balance Sheet, Profit & Loss Account, Trial Balance, etc. 2. Account Books: These include Account Ledger, Sales Register, Purchase Register, etc. 3. Inventory Reports: These include Stock Status, Inventory Books, Inventory Summary, etc. 3. GST Reports: These include GSTR-1, GSTR-2, GSTR-3B, GSTR-4, GSTR-9, etc. These reports help you to comply with the GST laws and regulations in India. 4. Outstanding Analysis Reports: These include Bills Receivables, Bills Payables, Aeging Reports, etc. These reports help you to manage your cash flow and credit control. 5. MIS Reports: These include Profitability Report, Cash Flow, Fund Flow, Ratio Analysis, Multi Company Results, etc. These reports help you to measure and compare the performance of different segments of your business.

Q: How to handle opening balances and outstanding amounts during transition to BUSY

During the transition to BUSY, it is important to handle opening balances and outstanding amounts carefully. Here are some steps you can follow: 1. Gather all relevant financial information, including opening balances and outstanding amounts from your previous system. 2. Verify the accuracy of the data and ensure it is up to date. 3. Enter the opening balances and outstanding amounts into BUSY's accounting software or system. 4. Reconcile the balances and amounts with your previous records to ensure accuracy. 5. Make any necessary adjustments or corrections to ensure the balances are correct. 6. Keep track of any outstanding amounts and follow up with customers or vendors to collect or pay the outstanding balances. 7. Regularly review and reconcile the opening balances and outstanding amounts to maintain accurate financial records. Remember, it is always recommended to consult with a professional accountant or financial advisor for specific guidance tailored to your business needs.

Q: I made a partial payment but the full outstanding amount is still showing. Why is that?

If you have made a partial payment but the full outstanding amount is still showing, it may be because the reference you created at the time of billing in BUSY software was not adjusted. To adjust it, you can follow these steps: Step 1: If you have enabled the bill reference option in the company and created a bill reference for the sale voucher, then at the time of entering partial payment in the receipt voucher, when you enter the party name, a bill reference window will appear after defining the amount. Step 2: Set the method as Adjustment and then adjust the reference there with the partial amount. Once you have adjusted the reference, if you check the outstanding report with the type of entries to be considered as "Pending," then only the remaining amount will show for that bill and not the full amount.

Q: There are some unpaid bills pending from last year in BUSY How to account for them

BUSY to check and adjust bills with missing or pending references. Here's a more detailed breakdown of the steps you mentioned: Step 1 :Log in to your BUSY. Step 2 :Look for the option to generate an Outstanding Analysis Reportor a similar report that displays information about unpaid or outstanding bills. Step 3 :Within the Outstanding Analysis Report, there should be an option to access an On-Account Entry Reportor a similar report. Step 4 :Open the On-Account Entry Report to view the list of bills or invoices with missing or pending references. Step 5 :Maintain clear documentation of the adjustments made to each bill, including the date, user responsible for the modification, and the nature of the references added. Step 6:Once you have adjusted all the bills with missing or pending references, exit the On-Account Entry Report or return to the main menu or report section.

Find Solutions to Common Issues Related to accounting-reports - outstanding analysis

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

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Dealer Complaint/Issues

There is a difference between the trial balance amount and bills receivable amount in BUSY What could be the reason

If you're unable to see some of your customers in the BUSY trial balance report, there are several potential reasons for this issue. Here are some steps you can take to troubleshoot and address the problem:
Step 1 :Ensure that the date range you've selected for the trial balance report includes the transactions related to the missing customers.
Step 2 : It's possible that the customer accounts were accidentally deactivated or deleted.
Step 3 :Confirm that you have entered transactions for these customers. If there are no transactions (e.g., sales invoices, payments) associated with these customers, they won't appear in the trial balance.
Step 4 :Ensure that there are no filters or settings that exclude specific customers from the trial balance report. Check if there are any custom filters applied.
Step 5 :Double-check that you are using the correct accounting method (e.g., accrual or cash) in your trial balance report.

Im not able to see some of my customers in the BUSY trial balance report What should I do

If you're unable to see some of your customers in the BUSY trial balance report, there are several potential reasons for this issue. Here are some steps you can take to troubleshoot and address the problem:
Step 1 :Ensure that the date range you've selected for the trial balance report includes the transactions related to the missing customers.
Step 2 : It's possible that the customer accounts were accidentally deactivated or deleted.
Step 3 :Confirm that you have entered transactions for these customers. If there are no transactions (e.g., sales invoices, payments) associated with these customers, they won't appear in the trial balance.
Step 4 :Ensure that there are no filters or settings that exclude specific customers from the trial balance report. Check if there are any custom filters applied.
Step 5 :Double-check that you are using the correct accounting method (e.g., accrual or cash) in your trial balance report.

How do I fix it when BUSY shows payments or references that shouldnt be there


If BUSY is displaying payments or references that shouldn't be there, it's essential to identify and rectify the issue to maintain accurate financial records. Here are steps to address this problem:
Step 1 :Check that transactions were entered accurately, including the correct party names, amounts, dates, and references. Verify that there are no duplicate entries.
Step 2 :Ensure that default settings for invoice and payment terms, as well as other financial settings, are correctly configured.
Step 3 :If the issue involves historical data, consider conducting an audit of past transactions to identify when and where the incorrect entries were made.
Step 4 :If you identify specific incorrect transactions, you can edit or delete them as needed. Be cautious when deleting transactions, as this may impact your financial records.
Step 5 :Before making significant changes or corrections, create a backup of your data to ensure you can recover information if needed.

How do I reconcile accounts or ledgers in BUSY

To efficiently reconcile your bank accounts and manage petty cash in BUSY, start by launching the software and navigating to the Accounts menu, where you'll find the Bank Reconciliation feature. Select the bank account you wish to reconcile from the provided list and ensure you have an accurate bank statement for the reconciliation period. Then, meticulously match your bank statement transactions with those in the software, ticking off each verified transaction. The software will calculate the reconciled balance; ensure it matches your bank statement. Depending on the reconciliation, you may need to update your books with reconciliation entries, which the software often automates. Additionally, you can enable the Ledger reconcillation for the create a dedicated ledger account for debtors and creditors in BUSY to track transactions reconcillation . Periodically, reconcile this ledger account with your physical invoices or entry of books to maintain accurate records.

What options for recurring invoices are available in BUSY

To efficiently reconcile your bank accounts and manage petty cash in BUSY, start by launching the software and navigating to the Accounts menu, where you'll find the Bank Reconciliation feature. Select the bank account you wish to reconcile from the provided list and ensure you have an accurate bank statement for the reconciliation period. Then, meticulously match your bank statement transactions with those in the software, ticking off each verified transaction. The software will calculate the reconciled balance; ensure it matches your bank statement. Depending on the reconciliation, you may need to update your books with reconciliation entries, which the software often automates. Additionally, you can enable the Ledger reconcillation for the create a dedicated ledger account for debtors and creditors in BUSY to track transactions reconcillation . Periodically, reconcile this ledger account with your physical invoices or entry of books to maintain accurate records.

How do I reconcile my bank account with BUSY

To efficiently reconcile your bank accounts and manage petty cash in BUSY, start by launching the software and navigating to the Accounts menu, where you'll find the Bank Reconciliation feature. Select the bank account you wish to reconcile from the provided list and ensure you have an accurate bank statement for the reconciliation period. Then, meticulously match your bank statement transactions with those in the software, ticking off each verified transaction. The software will calculate the reconciled balance; ensure it matches your bank statement. Depending on the reconciliation, you may need to update your books with reconciliation entries, which the software often automates. Additionally, you can enable the Ledger reconcillation for the create a dedicated ledger account for debtors and creditors in BUSY to track transactions reconcillation . Periodically, reconcile this ledger account with your physical invoices or entry of books to maintain accurate records.

What reporting features are available and how do I run them?

BUSY provides a variety of accounting reports to help you manage your business finances effectively. Some of the reports are under the Display menu:
 1. Financial Reports: These include Balance Sheet, Profit & Loss Account, Trial Balance, etc.
 2. Account Books: These include Account Ledger, Sales Register, Purchase Register, etc.
3. Inventory Reports: These include Stock Status, Inventory Books, Inventory Summary, etc.
 3. GST Reports: These include GSTR-1, GSTR-2, GSTR-3B, GSTR-4, GSTR-9, etc. These reports help you to comply with the GST laws and regulations in India.
 4. Outstanding Analysis Reports: These include Bills Receivables, Bills Payables, Aeging Reports, etc. These reports help you to manage your cash flow and credit control.
 5. MIS Reports: These include Profitability Report, Cash Flow, Fund Flow, Ratio Analysis, Multi Company Results, etc. These reports help you to measure and compare the performance of different segments of your business.

How to handle opening balances and outstanding amounts during transition to BUSY

During the transition to BUSY, it is important to handle opening balances and outstanding amounts carefully. Here are some steps you can follow:
1. Gather all relevant financial information, including opening balances and outstanding amounts from your previous system.
2. Verify the accuracy of the data and ensure it is up to date.
3. Enter the opening balances and outstanding amounts into BUSY's accounting software or system.
4. Reconcile the balances and amounts with your previous records to ensure accuracy.
5. Make any necessary adjustments or corrections to ensure the balances are correct.
6. Keep track of any outstanding amounts and follow up with customers or vendors to collect or pay the outstanding balances.
7. Regularly review and reconcile the opening balances and outstanding amounts to maintain accurate financial records.
Remember, it is always recommended to consult with a professional accountant or financial advisor for specific guidance tailored to your business needs.

I made a partial payment but the full outstanding amount is still showing. Why is that?

If you have made a partial payment but the full outstanding amount is still showing, it may
be because the reference you created at the time of billing in BUSY software was not 
adjusted. To adjust it, you can follow these steps:
Step 1: If you have enabled the bill reference option in the company and created a bill 
reference for the sale voucher, then at the time of entering partial payment in the receipt 
voucher, when you enter the party name, a bill reference window will appear after defining 
the amount.
Step 2: Set the method as Adjustment and then adjust the reference there with the partial 
amount.
Once you have adjusted the reference, if you check the outstanding report with the type 
of entries to be considered as "Pending," then only the remaining amount will show for 
that bill and not the full amount.

There are some unpaid bills pending from last year in BUSY How to account for them

BUSY to check and adjust bills with missing or pending references. Here's a more detailed breakdown of the steps you mentioned:
Step 1 :Log in to your BUSY.
Step 2 :Look for the option to generate an Outstanding Analysis Reportor a similar report that displays information about unpaid or outstanding bills.
Step 3 :Within the Outstanding Analysis Report, there should be an option to access an On-Account Entry Reportor a similar report. 
Step 4 :Open the On-Account Entry Report to view the list of bills or invoices with missing or pending references. 
Step 5 :Maintain clear documentation of the adjustments made to each bill, including the date, user responsible for the modification, and the nature of the references added.
Step 6:Once you have adjusted all the bills with missing or pending references, exit the On-Account Entry Report or return to the main menu or report section.

Frequently AskedQuestions