Frequently Asked
Questions

Q: My tax rate is not showing up correctly, even when have inputted it manually. What can I do to fix this?

To resolve this issue , please follow below steps: Step 1:Go to the administration menu and then masters for each item in your invoices. Ensure that the correct tax rate and tax type are selected for each item. Step 2:Confirm that the correct tax rate is selected for the invoices. Step 3:Check the tax category configuration.Check that correctly to calculate GST amounts accurately.

Q: I am having issues with billing. The tax amount is not getting calculated correctly. What should I check?

To check the tax calculation mismatch in BUSY, check the following points: Step 1: Ensure that the GST rate is defined in the item master correct Step 2: Select the appropriate tax type for the parties based on their state Step 3: Make sure you haven't selected the wrong sales/purchase type along with the party Step 4: Press F4 to apply tax for multi-rate sales/purchase types

Q: How can I add or remove a Sales type for reverse charge on my sale invoice?

Here are the steps below need to follow: Step 1: To add or remove a sale type for reverse charge on your sale invoice under Transaction menu. Step 2: And then select modify and you need to go to the sale voucher and click on the Sale Type option. Step 3: From there, you can add or remove the sale type for reverse charge.

Q: What should I do if there is a serial number in invoice issue in the software?

To correct serial numbers in invoice if wrongly updated, you can follow these steps in BUSY : Step 1: Open the sales invoice that needs correction. Step 2: Go to the line item with the incorrect serial number. Step 3: Double-click on the line item to edit it. Step 4: Update the serial number to the correct value. Step 5: Save the changes to the sales invoice.

Q: How can i add the stock in company as per physical stock in my shop?

To add the stock in company as per physical stock in your shop, you need to follow these steps : Step 1: Take data backup from company menu backup data option. Step 2: Go to transactions then selct physical stock voucher. Step 3: Click on add option load the item list and define the stock as per your physical stock and click on save button.

Q: Is it possible to update the price in existing purchase order?

Yes, it is possible to update the price in existing purchase order by follow these steps: Step 1: Go to transaction section then click on purchase order voucher. Step 2: Choose modify tab then specify voucher series, date and voucher number and click on ok tab. Step 3: Now, modify the invoice and save it. Note- You cannot modify purchase order if it is already adjusted.

Q: What are the reasons for net amount issues in credit notes?

There could be various reasons for net issues in credit notes in BUSY ,please follow below steps: Step 1: Double-check the entries made for the credit note,such as incorrect entry of credit note, mismatch in GST returns, incorrect adjustments, or errors in the software itself. Step 2: Check for any mismatches in the GST returns related to the credit note.Check GSTR 1 return.

Q: How to zero out excess goods in stock without selling them?

To zero out excess goods in stock without selling them in BUSY, you can consume that by using these steps: Step 1: Open your company then go to transactions menu. Step 2: Select stock journal and click on add. Step 3: Enter all the necessary details such as date, material centre and your items with required quantity in item consumed section then save.

Q: How do i generate a sale return challan in BUSY?

To generate sales return challan in BUSY, you need to follow these steps: Step 1: Open your company then go to Transaction menu. Step 2: Select Mat. Rcvd. from Party and click on Add. Step 3: Enter all the necessary details such as Date, Vch Number, Type should be as Sale Return Challan, etc. Step 4: Enter party and item details then save the transaction.

Find Solutions to Common Issues Related to configurations - inventory voucher entry

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My tax rate is not showing up correctly, even when have inputted it manually. What can I do to fix this?

To resolve this issue , please follow below steps:
Step 1:Go to the administration menu and then masters  for each item in your  invoices.
Ensure that the correct tax rate and tax type are selected for each item.
Step 2:Confirm that the correct tax rate is selected for the  invoices.
Step 3:Check the tax category configuration.Check that correctly to calculate GST amounts accurately.

I am having issues with billing. The tax amount is not getting calculated correctly. What should I check?

To check the tax calculation mismatch in BUSY, check the following points:
Step 1: Ensure that the GST rate is defined in the item master correct
Step 2: Select the appropriate tax type for the parties based on their state
Step 3: Make sure you haven't selected the wrong sales/purchase type along with the party
Step 4: Press F4 to apply tax for multi-rate sales/purchase types

How can I add or remove a Sales type for reverse charge on my sale invoice?

Here are the steps below need to follow:
Step 1: To add or remove a sale type for reverse charge on your sale invoice under Transaction menu.
Step 2: And then select modify and you need to go to the sale voucher and click on the Sale Type option. 
Step 3: From there, you can add or remove the sale type for reverse charge.

What should I do if there is a serial number in invoice issue in the software?

To correct serial numbers in invoice if wrongly updated, you can follow these steps in BUSY :
Step 1: Open the sales invoice that needs correction.
Step 2: Go to the line item with the incorrect serial number.
Step 3: Double-click on the line item to edit it.
Step 4: Update the serial number to the correct value.
Step 5: Save the changes to the sales invoice.

How can i add the stock in company as per physical stock in my shop?

To add the stock in company as per physical stock in your shop, you need to follow these steps :
Step 1: Take data backup from company menu backup data option.
Step 2: Go to transactions then selct physical stock voucher.
Step 3: Click on add option load the item list and define the stock as per your physical stock and click on save button.

Unable to generate invoice in BUSY. What to configure for invoice generation?

Unable to generate invoice in BUSY. What to configure for invoice generation? 
 You can follow some steps to generate invoice in BUSY: 
 Step 1: Go to Transaction and click on required invoice. 
 Step 2: Now enter all the required details in voucher and make sure all details should be correct and save the voucher and print the invoice.

Is it possible to update the price in existing purchase order?

Yes, it is possible to update the price in existing purchase order by follow these steps:
Step 1: Go to transaction section then click on purchase order voucher.
Step 2: Choose modify tab then specify voucher series, date and voucher number and click on ok tab.
Step 3: Now, modify the invoice and save it.
Note- You cannot modify purchase order if it is already adjusted.

What are the reasons for net amount issues in credit notes?

There could be various reasons for net issues in credit notes in BUSY ,please follow below steps:
Step 1: Double-check the entries made for the credit note,such as incorrect entry of credit note, mismatch in GST returns, incorrect adjustments, or errors in the software itself.
Step 2: Check for any mismatches in the GST returns related to the credit note.Check GSTR 1 return.

How to zero out excess goods in stock without selling them?

To zero out excess goods in stock without selling them in BUSY, you can consume that by using these steps: 
Step 1: Open your company then go to transactions menu.
Step 2: Select stock journal and click on add.
Step 3: Enter all the necessary details such as date, material centre and your items with required quantity in item consumed section then save.

How do i generate a sale return challan in BUSY?

To generate sales return challan in BUSY, you need to follow these steps:
Step 1: Open your company then go to Transaction menu.
Step 2: Select Mat. Rcvd. from Party and click on Add.
Step 3: Enter all the necessary details such as Date, Vch Number, Type should be as Sale Return Challan, etc.
Step 4: Enter party and item details then save the transaction.

Frequently AskedQuestions