Frequently Asked Questions

If you are trying to process payment and getting an error message then pleaseo follow
 the given steps
 Step 1: Make sure you have entered all requirement details to pass payment transaction.
 Step 2: Make sure debit and credit amount are equal.
 Step 3: Read the error carefully and correct it.

Yes it is possible to deduct debit note as purchase return, please follow below steps: 
Step 1: Go to Transaction menu and then Sales Return and Purchase Return 
Step 2: After then select  Add option.
Step 3: Here, now to enter specify the GST Nature details and adjust the original invoice details.

To solve this issue we need to follow below steps:
Step 1 : Go to Display menu
Step 2 : Click on challan processing
Step 3 : Check pending challan quantity first and then try to repass sales entry this will resolve your issue.
Note : By default BUSY shows actual pening quantity while passing entry.

as per zero value item in transaction but its not showing up properly then while entering transaction need to ensure that while you entered zero value item in invoice but you need to entered atleast 1 in qty column, BUSY can't accept 0 value in all column in that particular item .

To take the ITC for the tax invoice raised by the opposite party for job work done in BUSY, you need to maintain a job ID and enter the material issue to party. When you save, a small window will open where you can maintain the job ID and claim the ITC.

If you are unable to modify or edit a sales voucher in BUSY, you may need to check your access rights. Make sure you have the necessary permissions to edit vouchers. If you still cannot edit the voucher, you may need to contact your system administrator or BUSY support for further assistance.

No, there is no separate system to handle free items with zero value on the invoice in BUSY .We can give free quantity during voucher entry but stock will get affect. If We dont want to affect the stock then have to enable the Do Not Maintain Stock Balance in Item Master.

If your: purchase return is not showing in your GSTR 3B in BUSY ,please check below steps:
Step 1:There is no option to show certain purchase invoices in GSTR 2B but not in GSTR3B summary 
Step 2: only purchase return voucher is a voucher which reflect on GSTR2B report not in GSTR3B summary"

You should follow below steps if there are discrepancies in the date of stock transfer voucher:
Step 1: Open the stock transfer voucher in modify mode.
Step 2: Then mention the desired date as per requirement.
Step 3: Then save the voucher.
Step 4: Then you should review and reconcile your inventory records to ensure accuracy.

To modify the Bill Sundry for TDS on payment purchase of goods in BUSY, please follow below steps:
Step 1: Go to transaction and then   Purchase voucher tab ,
Step 2: And then select the and modify the Bill Sundry to apply TDS on the taxable amount instead of the GST amount.