Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - master configuration
How do I access the Masters option in BUSY?
To access the Masters option in BUSY, follow these steps:
Step 1: Open your company in BUSY and go to Administration option.
Step 2: Click on Masters option and select Account, Account Group, Item, Item group etc. as per required.
How can I add a new item in BUSY?
To add new item you can follow some steps:
Step 1: Go to the Administration and then click on Masters
Step 2: Now click on Item and select Add option.
Step 3: Now enter item details and save the Master.
How to create advance payment account group in BUSY
To create a account group in BUSY, you can follow these steps:
Step 1: Go to Administration and click on Masters.
Step 2: Select Account Group and click on Add.
Step 3: Enter the name and other necessary details and save.
Why cant I unable to change the unit?
If you unable to change then unit of an item this is becuase:
Step 1: That item has been already used in vouchers. So you cannot change item unit.
Step 2: User has no rights to modify the item master.
How to update mobile number in BUSY?
To update your mobile number in the BUSY app, follow these Steps:
Step 1 : click on administration
Step 2 : masters
Step 3 : modify
Step 4 : select the customer's account master and update their mobile information.
Step 5 : save
I am unable to find a particular menu option mentioned in the user manual. Which tab should I look under to find the option to edit tax categories?
To edit the tax category, go to:
Step 1 : Take backup of your company
Step 2 : Click on administration
Step 3 : Masters
Step 4 : Tax category
Step 5 : MOdify master and save
Could you please clarify why L/GST, C/GST, and I/GST are being removed from the sales or purchase type in BUSY?
In the latest release of BUSY L/GST, C/GST, and I/GST are now shown as Local and Central in the sale or purchase type. For LGST and SGST, the Sale type is Local and for IGST, it is Central.
Why am I unable to save Party Details without entering a Party Name in BUSY? It shows an error.
In a BUSY, it is mandatory to define the master name first so BUSY can identify that given details are associated with it.
As the master name helps categorize and organize your data, improving clarity and accessibility.
Why can't I enter Quantel as the unit for services in BUSY? How should I enter service units?
Ideally quantel is not a service unit so you can not enter quantity because for service unit should be NA. However you can set quantel as unit while creating service item and can mention quantity during voucher entry.
What could be the reason for not being able to modify the unit of an item in BUSY?
If you are using alternative unit feature and both the main and alternative unit are different in item then you will not able to modify the unit of item if the master is used in voucher in BUSY.