Frequently Asked
Questions

Q: I want to track advertising and marketing expenses in BUSY. How should I categorize them?

If you want to maintain advertising and marketing expense in BUSY you may follow some steps: Step: 1 Go to the administration. Step: 2 Then master - account - add. Step: 3 Add advertising and marketing expense master.

Q: I created a new item but it seems to have overwritten one of my existing items. How can this be fixed?

To fix the issue of overwrite item or duplicate item master you need to make sure to create item with different or unique names. As in BUSY you cannot add the master with same name.

Q: I need to add a new party or customer in BUSY. What are the steps to create new parties?

If you want to add a new account of party then please follow the given steps Step 1: Go to administration menu then master then add then enter details related to customer then save.

Q: I'm having an issue with my units/items changing from boxes to pieces in BUSY. How can I fix this?

If you are facing issue that item unit change from boxes to pieces , so you can update unit as boxes by check unit change in master only if voucher not exist of the item.

Q: Why is the second invoice option not appearing when I try to make a note for returned goods?

Here are the some steps too check : Step 1: The second invoice option does not appear when making a note for purchase returned goods. Step 2: It is not applicable for purchase returns in BUSY.

Q: Why I am not able to make sub ledger account as general ledger?

If you are not able to make sub ledger account as general ledger it means that the transactions are already exists with the sub ledger in BUSY then will not to able to change it.

Q: Where do I check the Bill Sundry and tax category in the software?

You can check the Bill Sundry and tax category in BUSY, by following these steps: Step 1: Go to administration and then click on masters. Step 2: Select master type bill sundry and tax category check it.

Q: Why the option of tax type is not showing in the account master?

The tax type option only visible when the group is selected as duties and taxes in account master. So you need to make sure the group should be duties and taxes for mention tax type.

Q: What happens if I enter a party name that already exists in BUSY?

If you enter a party name that already exists in database, then BUSY will give you a prompt message as master name already exists and you won't be able to save with the same name.

Q: Why is the unregistered parties not showing up in the list of debtors?

The unregistered parties are not showing up in the list of debtors because might be you have applied filter on only registered parties. To see all parties click on the remove filter button then check.

Find Solutions to Common Issues Related to configurations - master configuration

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to track advertising and marketing expenses in BUSY. How should I categorize them?

If you want to maintain advertising and marketing expense in BUSY you may follow some steps:
Step: 1 Go to the administration.
Step: 2 Then master - account - add.
Step: 3 Add advertising and marketing expense master.

I created a new item but it seems to have overwritten one of my existing items. How can this be fixed?

To fix the issue of overwrite item or duplicate item master you need to make sure to create item with different or unique names. As in BUSY you cannot add the master with same name.

I need to add a new party or customer in BUSY. What are the steps to create new parties?

If you want to add a new account of party then please follow the given steps
 Step 1: Go to administration menu then master then add then enter details related
 to customer then save.

I'm having an issue with my units/items changing from boxes to pieces in BUSY. How can I fix this?

If you are facing issue that item unit change from boxes to pieces , so you can update unit as boxes by check unit change in master only if voucher not exist of the item.

Why is the second invoice option not appearing when I try to make a note for returned goods?

Here are the some  steps too check :
Step 1: The second invoice option does not appear when making a note for purchase returned goods.
Step 2: It is not applicable for purchase returns in BUSY.

Why I am not able to make sub ledger account as general ledger?

If you are not able to make sub ledger account as general ledger it means that the transactions are already exists with the sub ledger in BUSY then will not to able to change it.

Where do I check the Bill Sundry and tax category in the software?

You can check the Bill Sundry and tax category in BUSY, by following these steps:
Step 1: Go to administration and then click on masters.
Step 2: Select master type bill sundry and tax category check it.

Why the option of tax type is not showing in the account master?

The tax type option only visible when the group is selected as duties and taxes in account master. So you need to make sure the group should be duties and taxes for mention tax type.

What happens if I enter a party name that already exists in BUSY?

If you enter a party name that already exists in database, then BUSY will give you a prompt message as master name already exists and you won't be able to save with the same name.

Why is the unregistered parties not showing up in the list of debtors?

The unregistered parties are not showing up in the list of debtors because might be you have applied filter on only registered parties. To see all parties click on the remove filter button then check.

Frequently AskedQuestions