Frequently Asked Questions

Solutions to common issues related to Configurations — Master Configuration.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How can I link my bank account/UPI to BUSY? 

To link bank account to BUSY:
Step 1 : Click on administration
Step 2 : Masters
Step 3 : Account
Step 4 :Add bank account

How do I add item descriptions/narrations in BUSY? 

To add item description in item:
Step 1: CLick on administration
Step 2 : Masters
Step 3 : Item
Step 4 : Update item description

Where is discount configuration in BUSY interface? 

Pls Follow the Below Steps for Discount Configuration :
Step 1: Administration
Step 2: Masters
Step 3: Misc. Masters
Step 4: Discount Structure
Step 5: Add

When I try to add a new customer in BUSY, it gives an error saying "Duplicate customer ID". Why does this happen and how can I add new customers? 

You cannot add same master name in BUSY, you can add new master by adding some different character or name

I have two items with the same first few digits in the HSN code. Could this be causing the error of duplicate HSN codes? 

Multiple Items can have same HSN code. It will not occur any error related to duplicate HSN codes in BUSY.

I'm confused about entering vendor/party names in BUSY when do I create a new party record versus using an existing one? 

A new party record should be created in BUSY when a new customer or supplier is added to the business.

How do I add or edit transporter IDs in BUSY?What is the process to generate bulk e-invoices? 

To update transport details :
Step 1 : CLick on administration
Step 2 : Misc data entry
Step 3 : Update transport details

Can you explain the various payment term options in BUSY and how to configure them? 

In BUSY, you can mention the credit days which you allow to your customers for payments in their account master.

What is the correct way to define party state for international clients in BUSY? 

For international client you need to mention their country in the party master, no need to mention state in BUSY.

What is the difference between general group and other groups in the item master? 

In BUSY, the general group is a predefined group and the other groups user can create based on their requirements.
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