Frequently Asked Questions

Solutions to common issues related to ConfigurationsMaster Configuration.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How can I resolve access denied errors when saving data path in BUSY?

When access denied issue is showing while adding the data path in set data directory option in BUSY.
Pls follow the below steps:
Step 1: Make sure that the data folder should have full access rights to everyone.
Step 2: Check the data location and then set the data path.
Step 3: Check that to set data path from internal drive as in extenal drive sometimes creates issue if its corrupted then need to format the external drive.
If still issue presists, then contact on customer support 24X7 on 8282828282 or email at support@busy.in

How can I check the account of an Salesman in the software?

If you want to set up Saleman in BUSY, you can follow these steps:
Step 1: go to the Administration tab and click on Configuration.
Step 2: Under Configurations, select Features / Options and then click on the Accounts tab. Here, you will find the Salesman / Broker-wise Reporting option. Just click on the checkbox to turn it on and configure it as per the requirements.
Step 3: Now go to Administration tab and click on Masters. Select Salesman and click on Add to create to create salesman master.
Now, you can mention saleman name while generating invoices.

How do I validate service codes in your software?

To validate HSN / SAC Code of your products and services in BUSY, you need to follow these steps:
Step 1: Go to Administration menu then click on Masters.
Step 2: Select Item then click on Modify.
Step 3: Select your item and click on validate button and verify if the HSN / SAC code is valid or not.
If you wan to validate in bulk, then follow these steps:
Step 1: Go to Transaction menu and click on GST Misc. Utilities.
Step 2: Select Validate HSN Online and then Multiple HSN.
Step 3: Load your item and can validate after selecting them.

How do I manage wastage or raw material?

To manage wastage of raw material in BUSY Accounting software, follow these steps: 
Step 1: Go to Administration menu and the selct Configuration Option.
Step 2: Select Features and Options and then click on the Inventory option.
Step 3: here you have to click on Job Work Configuration.
Step 4 : In the Job Work Configuration,Tick on Maintain wastage with raw material and if you want to calculate wastage percentage on pending quantity instead of adjusted quantity.
Step 5: During Voucher Adjustment, mention the wastage details and see data in Job Work Reports.

I am not able to see CGST, SGST and IGST ledgers separately. How can I activate these ledgers?

First you have to create these masters manually For create master please follow these steps: 
1. Go in Administration then Go in master
2. Then go in account and click on add
3. Create these accounts under Group Duties & taxes
4. Then mention tax type accordingly
5. Then go in master and then in bill sundry
6. Click on modify and select bill sundry like CGST and tag account and save
7. Same as do for other bill sundry then charge tax in voucher and check ledger

How can I create a group for an item that is coming in kg, pieces, and packets?

When you create an item group there is no provision to mention the unit in them. Further if you wish to specify three units then you can mention alternate and packaging unit in the item master.
To know how to enable it follow these steps:
Step 1: Open your company then go to Administration menu.
Step 2: Select Configuration and click on Features / Options.
Step 3: Click on Inventory tab and here enable the Packaging Unit of Items and Alternate Unit of Items feature.
Step 4: Now, when you create an item you can mention three units in them.

How do I identify the names of specific parties in the Group of Account Creditor?

To identify the names of specific parties in the Group of Creditor in BUSY, you can access the Creditor acccount list and search for the desired party name.
Follow the steps below to open group of account ist in BUSY:-
Step 1: Go to administration menu
Step 2: Master and then click on List option
Step 3: Select screen option and then select standard format option
Step 4: Click on group of account option & then select the sundry creditors group
Step 5: And then open the list and you can check name of specific parties in the same list.

How can I create masters like customers, vendors, items etc in BUSY?

To create masters like customers, vendors, items, etc. in BUSY, you can follow these steps:
Step 1. Open you company and go to the Masters Tab.
Step 2. Select the appropriate master category, such as Account and Items.
Step 3. Click on the Add New button to create a new master record.
Step 4. Fill in the required details, such as name, account/item group, address, contact information, etc.
Step 5. Further you can select account group as sundry debtor for customer and sundry creditor for vendors.
Step 6. Save the record to create the master.

What are the different GST expenses heads I need to create?

You can create the GST expense account and place it within the account group, either under the direct expense or indirect expense category, based on your specific requirements. To create the expense account in BUSY, follow the steps:
Step 1: Go to administration section then click on master menu
Step 2: Choose the accounts tab then click on add option
Step 3: Create the expense account under group indirect expense or direct expense, select GST applicable in GST type, update tax category, HSN/SAC code, ITC eligibility and RCM nature.
Step 4: After update all the details, save the master.

Should the GST number in the billing and shipping parties match?

It is not necessary for the GST number in the billing and shipping parties to match in BUSY. If you want to change the Details please follow below details : 
Step 1: Go to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type as Sales Order, Then, select the voucher series and click on Voucher Configuration.
Step 3: You will see the "Seperate Billing/Shipping Details" feature. Set it to Y to enable it and save.
Step 4: Now, when you generate sales can mention Billing and shipping details seperately.
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