Frequently Asked Questions

Solutions to common issues related to ConfigurationsMaster Configuration.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

How do I increase the length of my HSN code?

You can update the length of the HSN code in the Item Master by using these steps:
Step 1: Open your company, then, go to Administration tab.
Step 2: Select Masters the click on Item.
Step 3: Click on Modify and select the Item in which you want to update HSN code.
Step 4: Update the HSN code in the field available called HSN/SAC Code for GST.

How can I add or remove items from the inventory?

To add or remove item in BUSY follow the step below:
To add item :
Step 1: Go to administration then masters
Step 2: Select item and add
Step 3: Mention item name and other details then save
To delete item :
Step 1: Go to administration then masters
Step 2: Now go to item and modify
Step 3: Select item and press f8
Step 4: Then select yes in delete window

Why is the HSN in the item list blank?

The HSN in the item list is blank because it has not been entered in item master. To enter HSN of item follow these steps:
Step 1: Go to administration then click on masters.
Step 2: Choose item and click on modfiy mode and select item for which want to define HSN.
Step 3: Now in HSN or SAC code for GST, define HSN code and validate it and click on save button.

where can I mention Transporter id in BUSY?

For mention Transporter id please follow these steps:
Alternate 1
1. open sales voucher and save after save you will get transport window
2. click on add new beside transport option
3. Mention Transporter name and transporter Gst number in transporter id and save
Alternate 2
1. Go in Administration then go in miscellaneous data entry
2. Then Go in Input Transporter GSTIN/ID
3. Then press F3 and add transporter name and transporter id

How do I record TDS deductions in BUSY

TDS is apply on our expenses through purchase voucher. Customer can apply as per his requirement from start and after limit.
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: Tick on TDS and require details.
Step 5: In Party Master, Enable the TDS Option and Select the TDS Category.
Step 6: During Purchase Voucher, Apply TDS Bill sundry then reference will get create and adjust it that reference during payment voucher

I am unable to see the customer name in the sales return even though I had added it during billing. What could be the reason?

To see the customer name in the sales return even though I had added it during billing, 
You need to add and maintain the party master for the return transaction.
For this, you need to follow the below steps:
Step 1: Go to Administration.
Step 2: then select Masters
Step 3: then select Account,
Step 4: then select Add and put the relevant information and save the master.

I am getting an error when trying to add stock items in the middle of the financial year. How can I resolve this?

you can add stock item name anytime during the year but if you want to add stock quantity during the year,You need to pass stock jornal voucher for this. 
For pass stock journal voucher please follow these steps:
1. Go in Transaction then go in stock journal voucher
2. click on add and mention material centre name and mention item in
item Generated and mention stock quantity and save voucher

I am getting an error when trying to save GSTIN numbers for parties belonging to the same state. How can I fix this?

If you unable to save GST number in the party master, then you need to check these following steps:
Step 1: GST number state code should match with the state you have selected.
Step 2: The GST number shoule be 15 characters.
Step 3: 8th and 11th characters should be numeric in GSTIN.
Step 4: You can validate the GST number and check the status, it should be active.

I want to group multiple items under one name like "undergarment". Can I do this and will it affect past sales data?

If you want to group multiple item in single item group, then you need to create the item group first and then select the same in required items.
To create the item group, follow these steps:
Step 1: Go to administration section then click on master menu
Step 2: Choose the item group option then select the add tab
Step 3: Now, create the item group as per need and save the master.

How can I change the state code in the GST number on the invoice to match the party's location?

If you want to change the state code in the GST number of the party then please
follow the given steps
Step 1: Select party master then press Alt + M
Step 2: Now your party master has opened in modified mode here you can edit the
GST number of your party to change the state code in GST number.
Step 3: Then save with the changes.
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