Frequently Asked Questions

Solutions to common issues related to ConfigurationsMaster Configuration.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

Can I create multiple bank account in BUSY?

Yes, you can create multiple Bank account in BUSY 
To create Bank account in BUSY follow the below mentioned Steps:
Step 1: Go to Administration and then Masters
Step 2: Click on Accounts and then Add
Step 3: Enter the bank name and other details and in Group Field Select Bank Account
Step 4: Click on Save or Press F2 After entering the all details

I want to change the billing address and GST details for a customer in BUSY. What steps should I follow?

To change the billing address and GST details for a customer in BUSY, follow these steps:
Step 1: Go to Administration.
Step 2: Select Masters and then Account.
Step 3: Click on Modify and choose the customer account master you want to update.
Step 4: Open the customer account master, and within the details, change the billing address and GST details for a customer in BUSY.

If there is a mistake in the purchase type or item master, what can be done to resolve the issue?

To update or correct the mistake in purchase type or item master, follow these steps:
Step 1: Go to administration section then click on master menu
Step 2: Choose the purchase type or item master as per requirement then click on modify tab.
Step 3: Select the required master and open the same in modify mode.
Step 4: Update the required details and save the master.

How can I resolve the issue of certain customer details not being found when generating a bill in BUSY?

To resolve the issue of certain customer details not being found when generating a bill in BUSY, you can try the following steps:
Step 1. Check if the customer details are correctly entered in the system.
Step 2. Verify if the customer's information is up to date and accurate.
Step 3. Ensure that there are no spelling errors or missing information in the customer's details

What do I do if I have a problem with a specific item, such as incorrect GST calculation?

If you have a problem with a specific item, such as incorrect GST calculation in BUSY, you need to check these steps:
Step 1: Go to administration menu then select masters option.
Step 2: Select item option and click on modify.
Step 3: Choose that item which has problem and after opening it check the tax category specified in it. If found wrong correct it.

My supplier GST type is not set to regular in BUSY. How do I change it to regular?

To set your's supplier dealer type as registered in BUSY, you can follow these steps:
Step 1: Go to Administration menu then click on Masters.
Step 2: Select Account then Modify.
Step 3: Select your supplier and after open it you can update the dealer type as registered and enter the GST number then save changes.
Note: Take backup of your data before making any changes.

The address and PIN code are missing in my debit note voucher. How can I add them?

If the address and pin code are missing in debit note voucher, you need to update the details of party, follow these steps:
Step 1: Go to administration section then click on master menu
Step 2: choose the account tab then select the required account master.
Step 3: After select the master, update the address and pin code in party master and save the same.

What should be done if the central sales type is not showing during the sales voucher entry?

If teh central sales type is not showing in sales voucher entry, you can create it by follow the below steps:
Step 1: Go to administration section then click on master menu and select sales type.
Step 2: Choose add tab then specify the master name and fill the other details in it.
Step 3: After mention all the required details, you can save it.

How can I check if a GST number specified in party master is valid or not??

In BUSY, you can check by validate the party gstin in party master by follow these steps:
Step 1: Go to administration section then click on master
Step 2: Choose the account tab then click on modify tab
Step 3: Select the required master then click on validate GSTIN online option which display with GSTIN field.
Step 4: After validate, you can check the gstin status.

How do I create a group for expenses of a specific showroom in BUSY Accounting Software?

If you want to create a group for expense of a specific showroom in BUSY follow the below steps:
Step1: Go to Administration menu and click on Masters section
Step2: Now click on account group option and then Add button
Step3: Then create a group and select under group as expense or enable primary group as Y according to your requirement and save the master
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