Frequently Asked
Questions

Q: I want to edit my sales invoice but the software is not allowing me to do so. What should I do?

If you are unable to edit sales invoices in BUSY, then check below steps : Step 1:Ensure you have sufficient rights to edit or back dated entry:Contact your administrator or superuser. Step 2:Make sure voucher is audited or approved by authorised person then you can't edit the voucher Step 3:Check Financial Year and Data:Make sure you're checking data in the appropriate financial year. If a runtime error occurs, share the error with support via AnyDesk or send it along with your data to support@busy.in. Step 4:Update to the Latest Version:Ensure you are using the latest version of BUSY.

Q: Why am I suddenly unable to add or view multiple vouchers in BUSY?

If you are suddenly unable to add or view multiple vouchers in BUSY Accounitng Software,if you are login as sub user,it might the reason is your user restriction,you can follow given steps: Step 1:First,login your company in BUSY as admin user. Step 2:Go to Administration menu, Step 3:click users, Step 4:Open that Sub user in modify mode, Step 5:Go to menu rights, Step 6:click transactions,then check the check box add or view, then save this configuration. Step 7:After that re login to your company as sub user, then check you will access to add or view vouchers.

Q: How can I set up and manage user access permissions in BUSY for data security?

If you want to setup and manage user access permissions in BUSY for data security follow given below steps: Step 1: Go to administration menu Step 2: Then click on users option Step 3: You can create or modify the rights of the user and you can restrict its permissions as required Note: The first user you create in company will be treated as superuser and it has all rights in the company after that if you create any user that will be regarded as subuser and you can restrict its rights or permissions as required

Q: What is the process for giving access to different branches for specific teams?

The process of giving access to different branches for specific teams, you need to create users for that team and map branches to users. Follow these steps to map a branch to a user and set the permissions: Step 1: Open your company with Super / Admin User. Step 2: Go to Administration tab and click on Users. Step 3: Here, you can Add new users or Modify the existing users. Step 4: On User page set Y on "Specify Branch for this User" and select the branch from dropdown list and set other permissions as required and save.

Q: What should I do if I face problems while modifying account master?

If you face problem while modifying the account master in this case you means sub users dont have rights to modify account master for that, you need to follow these steps: Step 1 : Clos BUSY company Step 2 : Go to company menu click on open company and then login BUSY company with super user name and password Step 3 : Now super user will go to administration then users click on modify Step 4 : Click on menu rights then administration click on master maintenance click on account and tick on modify account and click on save button.

Q: Can I update multiple price rates for all items at once?

Yes, you can update multiple price rates for all items at once for that, you need to follow these steps : Step 1 : Go to administration then configuration then Features/Options Step 2 : Go to inventory tab then item pricing mode in vouchers and enable multiple price list for items and click on ok and save button. Step 3 : Then go to administration then masters go to item click on modify mode and press default shortcut functional key F2, it will pop up multiple price list window define different price rates and click on ok and save button.

Q: How can I ensure that the ledger cannot be modified?

To ensure that the ledger cannot be modified in BUSY, you can set up user permissions and restrict access that users cannot modfy transactions. This can be done by assigning appropriate rights and permissions to users in BUSY, for that you need to follow these steps : Step 1 : Go to administration then users Step 2 : Click on modify and select user who cannot modify any transactions so that ledger cannot be modified. Step 3 : Go to menu rights and untick on all options of modify or delete for all voucher type and click on save button.

Q: Why is my accounting software not allowing me to enter out-of-state GSTINs for my customers? It only accepts local GSTINs.

If you are not able to enter out-of-state GSTINs for your customers, and it only accepts local GSTINs, follow these steps: 1.If you enter a different state and GSTIN in Party Master, an error message will be displayed. 2.If you are unable to save the master, check your user rights. Go to the Administration, then click on Masters, and then click on Accounts. 3.If you cannot see the options for modifying the account, log in with a Super User/Admin User. 4.Then, go to Users in Administration and click on Modify. Give the rights to modify masters

Q: I am unable to add party details in BUSY. It shows insufficient rights error. What should I do?

Reason for not able to add the user in BUSY: 1. User permissions: If you are logged in with sub user and you do not have rights to add party in BUSY in that case you will not be able to add party in BUSY. To resolve this issue follow below steps: Step 1: Login company with the super user and then go to administration menu. Step 2: Then select users option and select modify users. Step 3: And from menu rights option in modify user window give rights to add account master. Step 4: Then click on save button.

Q: How can I make sure that all my vouchers are visible in the list for all users?

You can make sure that all your vouchers are visible in the list for all users Step 1 : You need to give the necessary rights and permissions to the users for that go to administration then users click on modify mode in menu rights tick all voucher type and tick all list and then save. Step 2 : Additionally, you can maintain an audit trail to keep track of any modifications or deletions made to the vouchers by going to administration then configuration then features/options go to general and enable audit trial and save.

Find Solutions to Common Issues Related to configurations - user rights

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I want to edit my sales invoice but the software is not allowing me to do so. What should I do?

If you are unable to edit sales invoices in BUSY, then check below steps :
 Step 1:Ensure you have sufficient rights to edit or back dated entry:Contact your administrator or superuser.
 Step 2:Make sure voucher is audited or approved by authorised person then you can't edit the voucher
 Step 3:Check Financial Year and Data:Make sure you're checking data in the appropriate financial year.
 If a runtime error occurs, share the error with support via AnyDesk or send it along with your data to support@busy.in.
 Step 4:Update to the Latest Version:Ensure you are using the latest version of BUSY.

Why am I suddenly unable to add or view multiple vouchers in BUSY?

If you are suddenly unable to add or view multiple vouchers in BUSY Accounitng Software,if you are login as sub user,it might the reason is your user restriction,you can follow given steps: 
 Step 1:First,login your company in BUSY as admin user.
 Step 2:Go to Administration menu,
 Step 3:click users,
 Step 4:Open that Sub user in modify mode,
 Step 5:Go to menu rights,
 Step 6:click transactions,then check the check box add or view, then save this configuration.
 Step 7:After that re login to your company as sub user, then check you will access to add or view vouchers.

How can I set up and manage user access permissions in BUSY for data security?

If you want to setup and manage user access permissions in BUSY for data security follow given below steps:
 Step 1: Go to administration menu
 Step 2: Then click on users option
 Step 3: You can create or modify the rights of the user and you can restrict its permissions as required
 Note: The first user you create in company will be treated as superuser and it has all rights in the company after that if you create any user that will be regarded as subuser and you can restrict its rights or permissions as required

What is the process for giving access to different branches for specific teams?

The process of giving access to different branches for specific teams, you need to create users for that team and map branches to users. Follow these steps to map a branch to a user and set the permissions:
Step 1: Open your company with Super / Admin User. 
Step 2: Go to Administration tab and click on Users. 
Step 3: Here, you can Add new users or Modify the existing users.
Step 4: On User page set Y on "Specify Branch for this User" and select the branch from dropdown list and set other permissions as required and save.

What should I do if I face problems while modifying account master?

If you face problem while modifying the account master in this case you means sub users dont have rights to modify account master for that, you need to follow these steps:
Step 1 : Clos BUSY company
Step 2 : Go to company menu click on open company and then login BUSY company with super user name and password
Step 3 : Now super user will go to administration then users  click on modify
Step 4 : Click on menu rights then administration click on master maintenance click on account and tick on modify account and click on save button.

Can I update multiple price rates for all items at once?

Yes, you can update multiple price rates for all items at once for that, you need to follow these steps :
Step 1 : Go to administration then configuration then Features/Options
Step 2 : Go to inventory tab then item pricing mode in vouchers and enable multiple price list for items and click on ok and save button.
Step 3 : Then go to administration then masters go to item click on modify mode and press default shortcut functional key F2, it will pop up multiple price list window define different price rates and click on ok and save button.

How can I ensure that the ledger cannot be modified?

To ensure that the ledger cannot be modified in BUSY, you can set up user permissions and restrict access that users cannot modfy transactions. This can be done by assigning appropriate rights and permissions to users in BUSY, for that you need to follow these steps :
Step 1 : Go to administration then users
Step 2 : Click on modify and select user who cannot modify any transactions so that ledger cannot be modified.
Step 3 : Go to menu rights and untick on all options of modify or delete for all voucher type and click on save button.

Why is my accounting software not allowing me to enter out-of-state GSTINs for my customers? It only accepts local GSTINs.

If you are not able to enter out-of-state GSTINs for your customers, and it only accepts local GSTINs, follow these steps:
 1.If you enter a different state and GSTIN in Party Master, an error message will be displayed.
 2.If you are unable to save the master, check your user rights. Go to the Administration, then click on Masters, and then click on Accounts.
 3.If you cannot see the options for modifying the account, log in with a Super User/Admin User.
 4.Then, go to Users in Administration and click on Modify. Give the rights to modify masters

I am unable to add party details in BUSY. It shows insufficient rights error. What should I do?

Reason for not able to add the user in BUSY:
1. User permissions: If you are logged in with sub user and you do not have rights to add party in BUSY in that case you will not be able to add party in BUSY.
To resolve this issue follow below steps: 
Step 1: Login company with the super user and then go to administration menu.
Step 2: Then select users option and select modify users.
Step 3: And from menu rights option in modify user window give rights to add account master.
Step 4: Then click on save button.

How can I make sure that all my vouchers are visible in the list for all users?

You can make sure that all your vouchers are visible in the list for all users 
Step 1 : You need to give the necessary rights and permissions to the users for that go to administration then users click on modify mode in menu rights tick all voucher type and tick all list and then save. Step 2 : Additionally, you can maintain an audit trail to keep track of any modifications or deletions made to the vouchers by going to administration then configuration then features/options go to general and enable audit trial and save.

Frequently AskedQuestions