Frequently Asked
Questions

Find Solutions to Common Issues Related to configurations - user rights

FAQs

Why does my BUSY password keep changing unexpectedly? How can I prevent this from occurring?

To reset a sub-user account password in BUSY, you can follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on Users option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.

How do I reset a sub-user account password if I forget it in BUSY?

To reset a sub-user account password in BUSY, you can follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on Users option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.

How do I give access to my accountant to view reports in BUSY?

To give access to my accountant to view reports in BUSY, you can create a seperate user and give report view rights by using these steps:
Step 1: Open your company with Super / Admin user.
Step 2: Go to the Administration tab.
Step 3: Select on Users option and click on the Add button.
Step 4: Type the User Name, Password and Recheck Password for the new user.
Step 5: Assign the rights of display for viewing reports.
Step 6: Click on the Save button to create the new user.

Recovering from a situation where the BUSY password is changed without knowledge.

To reset a sub-user account password in BUSY, you can follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on Users option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.

Why am i unable to access display section in BUSY?

If you are unable to access the display section in BUSY that mean you have logged in the company through sub user in which you do not have permission for display section. To give rights for display in sub user, follow these steps:
Step 1: Login the company with super user then go to administration section
Step 2: Click on user then select modify tab
Step 3: Select the required user in modify mode then tick on display option from menu rights then save the user master.

I cannot see certain menus or options in BUSY. Why are some options missing for me?

There could be several reasons why certain menus or options are missing in BUSY. It could be due to :
 Step 1 : The version of the software you are using
 Step 2 : The user access rights assigned to your account
 Step 3 : Or any specific configurations or settings that have been applied.
 Step 4 : It is recommended to check with the software support team or refer to the software documentation for further assistance in troubleshooting and resolving the issue.

I forgot my password for BUSY. How can I reset or recover my password?

To Add Users and set permission in BUSY, follow these steps:
 Step 1: Open your company with Super / Admin user.
 Step 2: Go to the Administration tab.
 Step 3: Select on Users option and click on the Add button.
 Step 4: Type the User Name, Password and Recheck Password for the new user.
 Step 5: Assign the rights and permissions for the new user according to your needs and preferences.
 Step 6: Click on the Save button to create the new user.

Why am i unable to modify sales invoice once generated in BUSY data?

If you are unable to modify sales invoice once generate in BUSY then it means you have logged in the company through sub user in which you do not have modification rights. To provide sales voucher modification rights in BUSY, follow these steps:
Step 1: Go to administration section then click on user tab.
Step 2: Select modify tab then select required user.
Step 3: Now, expand transaction in menu rights then expand sales voucher type.
Step 4: Next, tick on modify option and save the user.

I lack configuration rights in BUSY. How can I obtain these rights?

If you have not full rights to change BUSY configuration then please follow the steps to obtain full rights.
 Step 1. Open company with super user
 Step 2. Then Go to Administration menu.
 Step 3. Now Click on uers option
 Step 4. Then click on modify option under users option
 Step 5. Then select your user which have not full rights
 Step 6. Then provide the rights according to your requirement.
 And Super user have full rights to change any configuration in BUSY.

Are there any prerequisites for logging in as a super user?

Yes, there are prerequisites for logging in as a super user in BUSY. The super user is created by default when a new company is created and has the right to create other users and grant deny them access to various modules of BUSY. The super user can only be accessed by logging in as the main user or admin of the company.Super user have specific right that user do not have such as custom column in report.only super user can add it.