Frequently Asked
Questions

Q: How do I configure BUSY so different users only see approved/finalized documents and not works in progress?

To control which documents are visible to which users., Please follow steps : Step 1: Go to the Administration tab. Step 2: Select on Users option and click on the Add button. Step 3: Type the User Name, Password and Recheck Password for the new user. Step 4: Assign the rights and permissions for the new user according to your needs and preferences. Step 5: Click on the Save button to create the new user.

Q: Why am I getting error related to rights when deleting sales entry in BUSY?

If you are getting an error related to rights while deleting sales entry in BUSY, follow these steps: Step 1: Login the company with admin username and password. Step 2: Go to administration section then click on user Step 3: Click on modify and select the required user name Step 4: In menu right, expand the transaction then expand sales option and tick on delete tab . Step 5: After provide rights, save the user master.

Q: How do I assign different user access to different company data in BUSY?

Find out the steps to assign user based access to different company Step 1 : Go to administration Step 2 Then Go to User option Step 3 : Then go to add option and add user Step 4 : Then create username and password for all users and have to same process in all companies Step 5 : Now all users can acess different companies with there username and password

Q: How can I delete a voucher that is not allowing deletion?

If you are not alowed to delete voucher then login with super user and delete the voucher . To give rights to the subuser follow the steps below: Step 1: Login company with Superuser Step 2: Go to administration then users Step 3: Select modify and select then subuser you want to give rights for delete voucher Step 4: In menu rights section below transaction and voucher type tick delete option and save

Q: How can I check my password has been changed successfully?

For check password has been changed successfully follow the below steps: Step 1: Open company from company menu then go to administration Step 2: In administration go to user menu and click on modify Step 3: Select user and change password and click on save Step 4: After Save password close company and open again with new password Step 5: If company open successfully with new password means your company password change successfully.

Q: How to give user access to my CA in BUSY?

To give user access to your CA in BUSY, you can create a sub-user account for your CA and assign them the necessary access rights and permissions. This can be done by logging into the admin account, accessing the administration tab, and adding the CA as a user. Make sure to provide the CA with the login credentials and set the appropriate access rights for them to perform their tasks effectively.

Q: How can I check if the data given to me by a client includes all users and backdated entries?

To check if the data given by a client includes all users and backdated entries in BUSY, you need to follow these steps: Step 1 : Go to Administration Step 2 : Click on Users Step 3 : Select BUSY Users Step 4 : Modify the user whose details you want to check Step 5 : Check the Rights/Permissions for back date entry and check all users in modify mode.

Q: I'm having trouble adding new vendors/suppliers in BUSY. It's not letting me create new profiles for them.

If you are unable to add the new party master that means you have logged in the company with subuser, having limited rights. To provide the rights to sub user, follow these steps: Step 1: Login the company with admin user credentials. Step 2: Go to amdinistration then click on user option Step 3: Select the modify option and access the user in modify mode. Step 4: Provide the necessary rights and save the configuration.

Q: Is it necessary for me to login with the main user in order to access certain features?

Yes, it is necessary to login with the main user in order to access certain features in BUSY . You can give rights to sub user for the features , follow the steps below: Step 1: Login the company with super user login credentials. Step 2: Go to administration section then click on user tab. Step 3: Select modify tab then select required user. Step 4: Now, enable options required in user then save

Q: Why do some users have the option to modify while others do not in BUSY?

If some users are able to modify they have access rights to modify transactions but for others users dont have access rights to modify any transactions. To give modify rights to other users also, you need to follow these steps : Step 1 : Go to administration then users Step 2 : Click on modify mode and go to menu rights then transaction and give modify rights and click on save button.

Find Solutions to Common Issues Related to configurations - user rights

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

How do I configure BUSY so different users only see approved/finalized documents and not works in progress?

To control which documents are visible to which users., Please follow steps : 
Step 1: Go to the Administration tab.
Step 2: Select on Users option and click on the Add button.
Step 3: Type the User Name, Password and Recheck Password for the new user.
Step 4: Assign the rights and permissions for the new user according to your needs and preferences.
Step 5: Click on the Save button to create the new user.

Why am I getting error related to rights when deleting sales entry in BUSY?

If you are getting an error related to rights while deleting sales entry in BUSY, follow these steps:
Step 1: Login the company with admin username and password.
Step 2: Go to administration section then click on user
Step 3: Click on modify and select the required user name
Step 4: In menu right, expand the transaction then expand sales option and tick on delete tab .
Step 5: After provide rights, save the user master.

How do I assign different user access to different company data in BUSY?

Find out the steps to assign user based access to different company
 Step 1 : Go to administration
 Step 2 Then Go to User option
 Step 3 : Then go to add option and add user 
 Step 4 : Then create username and password for all users and have to same process in all companies
 Step 5 : Now all users can acess different companies with there username and password

How can I delete a voucher that is not allowing deletion?

If you are not alowed to delete voucher then login with super user and delete the voucher . To give rights to the subuser follow the steps below:
Step 1: Login company with Superuser 
Step 2: Go to administration then users
Step 3: Select modify and select then subuser you want to give rights for delete voucher 
Step 4: In menu rights section below transaction and voucher type tick delete option and save

How can I check my password has been changed successfully?

For check password has been changed successfully follow the below steps:
Step 1: Open company from company menu then go to administration 
Step 2: In administration go to user menu and click on modify 
Step 3: Select user and change password and click on save 
Step 4: After Save password close company and open again with new password
Step 5: If company open successfully with new password means your company password change successfully.

How to give user access to my CA in BUSY?

To give user access to your CA in BUSY, you can create a sub-user account for your CA and assign them the necessary access rights and permissions. This can be done by logging into the admin account, accessing the administration tab, and adding the CA as a user. Make sure to provide the CA with the login credentials and set the appropriate access rights for them to perform their tasks effectively.

How can I check if the data given to me by a client includes all users and backdated entries?

To check if the data given by a client includes all users and backdated entries in BUSY, you need to follow these steps: 
Step 1 : Go to Administration 
Step 2 : Click on Users 
Step 3 : Select BUSY Users 
Step 4 : Modify the user whose details you want to check 
Step 5 : Check the Rights/Permissions for back date entry and check all users in modify mode.

I'm having trouble adding new vendors/suppliers in BUSY. It's not letting me create new profiles for them.

If you are unable to add the new party master that means you have logged in the company with subuser, having limited rights.
To provide the rights to sub user, follow these steps:
Step 1: Login the company with admin user credentials.
Step 2: Go to amdinistration then click on user option
Step 3: Select the modify option and access the user in modify mode.
Step 4: Provide the necessary rights and save the configuration.

Is it necessary for me to login with the main user in order to access certain features?

Yes, it is necessary to login with the main user in order to access certain features in BUSY . You can give rights to sub user for the features , follow the steps below:
Step 1: Login the company with super user login credentials.
Step 2: Go to administration section then click on user tab.
Step 3: Select modify tab then select required user.
Step 4: Now, enable options required in user then save

Why do some users have the option to modify while others do not in BUSY?

If some users are able to modify they have access rights to modify transactions but for others users dont have access rights to modify any transactions. To give modify rights to other users also, you need to follow these steps :
Step 1 : Go to administration then users
Step 2 : Click on modify mode and go to menu rights then transaction and give modify rights and click on save button.

Frequently AskedQuestions