Frequently Asked
Questions
Find Solutions to Common Issues Related to configurations - user rights
What troubleshooting can I do when entries I was able to make before are now failing or disallowed?
To troubleshoot entry issue, please follow below steps :
Step 1:Check user rights for full access to those vouchers; contact the administrator or superuser.
Step 2:If there's an error in the voucher, fix it. The solution depends on the specific error. Share your screen via AnyDesk or remote desk for assistance.
Why am I unable to perform certain tasks like configuration in BUSY even after logging in?
If you are unable to perform certain task like confiugration in BUSY then follow the steps.
Step 1. Open company with super user
Step 2. Go to Administration
Step 3. Then click on Configuration
Step 4. Under configuration click on Features and options then enable features according to your need.
Why am I unable to copy or modify vouchers in BUSY after my bill expired?
You may be unable to copy or modify vouchers in BUSY because you may not given the permission
by the admin user you must allow the permissions by the admin user to do the process by your user
ID or it could be possible that back dated entries modification has been disabled
Why am I unable to see certain options or features in the BUSY interface?
If you are unable to perform certain task like confiugration in BUSY then follow the steps.
Step 1. Open company with super user
Step 2. Go to Administration
Step 3. Then click on Configuration
Step 4. Under configuration click on Features and options then enable features according to your need.
What are the steps to provide rights for features to sub user in BUSY?
To provide permission for features to sub user in BUSY, follow these steps:
Step 1: Go to administration section then click on user tab.
Step 2: Select modify tab then select required user.
Step 3: Now, expand administration then configuraion in menu rights.
Step 4: Next, Tick on features and option tab and save the user.
What should I do if I am unable to export data to excel?
If your user is unable to export data in excel , you have to give rights to the user :
Step 1: Login company with main user
Step 2: Go to admiistration then user
Step 3: Now click on modify and mention user name
Step 4: mention yes in allow export of reports and save
How do I access the add and modification option for sub user?
To get access for add and modification of sub user, you need to follow these steps :
Step 1 : Go to administration then users
Step 2 : Click on modify mode go to menu rights
Step 3 : Tick all voucher type and tick on add and modify and click on save button.
How can i modify the permission for sub user in BUSY?
To modify the the user rights in BUSY, follow these steps:
Step 1: Login the company with admin user credentials.
Step 2: Go to administration then click on user option
Step 3: Select the modify option and access the user in modify mode.
Step 4: Provide the necessary rights related to changes and save the configuration.
What other security features are available for user accounts?
You can set username password for your company in BUSY to secure your data. You can also create sub-users for your employees and assign them only the necessary permissions. BUSY also has a feature of Bind Data with Hardisk which can prevent data theft, as it cannot be run on another system.
Can I create multiple user Ids in the company?
In BUSY Accounting software, you can create multiple user IDs for your company. If you have multiple user IDs in your company, you can log in with any of them and access your data. However, if you want to restrict access to sensitive data, you can set up user permissions as required.