Frequently Asked Questions

If you are require to add a new user then follow the steps below:
1. Open the company with Super user
2. Go to Administration 
3. Click on Users
4. Click on Add
5. From here you can add the sub user and allot the required rights accordingly

To get superuser access and customize columns in the product metadata, you will need to login as a superuser. If you don't have superuser credentials, you may need to contact the administrator or the person in charge of granting superuser access in your organization.

The option to change the password for a user in BUSY, you need to follow these steps :
Step 1 : Go to administration then users click on modify mode
Step 2 : Select user then change password of sub user and click on save button.

If print option not appearing on my billing screen, follow check mention below :
Step 1: If you have the necessary permissions or access rights to print the vouchers.
Step 2: If you have the necessary permissions, ensure that you are trying to access right option.

Yes, sub-users can view the user dashbaord and party dashboard in BUSY. To view user and party dashboard, you need to follow these steps :
Step 1 : Go to administration then configuration
Step 2 : Open user dash board configuration and party dash board configuration.

To configure the user dashboard option in BUSY, you need to follow these steps :
Step 1 : Go to Administration then Configuration
Step 2 : Then select user dash board configuration and add format as per user and configure format and click on save button.

If the software is not allowing you to edit or delete the voucher that means you have no modification and deletion rights. Either you can open the company from the admin user and edit it or give rights to yourself as sub user.

To log in as the main user in BUSY, you need to have the  main super login ID and password to login into BUSY company. If you don't have it, you won't be able to log in as the main super user.

If long narration is not printing in sale invoice, you need to follow these steps :
Step 1 : Go to administration then configuration
Step 2 : Invoice/document printing select standard
Step 3 : Select sale invoice enable option print narration and click on save button.

Follow below steps if you are unable to modify or edit the voucher in BUSY after saving them initialy: 
Step 1: Check restrictions by admin user. 
Step 2: Audited voucher can not be modify. 
Step 3: Approved voucher can not be modify.