Frequently Asked
Questions

Q: Unable to access features and options in BUSY. Why some options not visible?

If you are Unable to access features and options in BUSY then you have to make sure that you have logged in your company from super user of company.

Q: Why is the GST Miscellaneous Utilities option not visible in the GST menu?

The GST Miscellaneous Utilities option may not be visible in the GST menu due to possible reasons such as a different software version or a specific user access restriction.

Q: Want to BUSY change login credentials like password/ID, how to do that?

To change login credentials like password/ID in BUSY: Step1; Go to administration menu. Step2: Select on users and click on modify Step3: And change the password/ID and save the changes

Q: How do I configure multiple users for the accounting software?

To configure multiple users for the accounting software, you need to go to the user management section and create new user accounts with their respective permissions and access levels.

Q: How can I check the validity of my subscription ID?

You can check the validity of your BUSY subscription ID by looking at the title bar and the bottom part of the screen where it says "BLS Valid Upto".

Q: Why isn't BUSY allowing me to add a shipping address to Madhya Pradesh today when I could do it yesterday?

Check if the users has rights to add the shipping address. Try it to add from super user or give rights to sub users to add shipping address.

Q: How can I get full access in BUSY if I only have limited default access currently?

To get Full access in BUSY you need to login company with Super user after that only you can get the full access in your company in BUSY

Q: Do I need to log in as a super user to print invoices in BUSY?

No in BUSY Superusers have to access all rights if they control any features. then you need to create a subuser in BUSY from asministration configuration click on user

Q: Why am I unable to save address in the company details section?

Due to user rights you will not able to save address in company deatils section, as Admin user can restrict any other user to do modification in company.

Q: How do I manage users and set permissions in BUSY?

To manage users and set permissions in BUSY: 1. Navigate to Administration. 2. Configuration 3. Choose Users. or add a new user 4. Assign roles, and define Menu rights controls 5. Save

Find Solutions to Common Issues Related to configurations - user rights

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

Unable to access features and options in BUSY. Why some options not visible?

If you are Unable to access features and options in BUSY then you have to make sure that you have logged in your company from super user of company.

Why is the GST Miscellaneous Utilities option not visible in the GST menu?

The GST Miscellaneous Utilities option may not be visible in the GST menu due to possible reasons such as a different software version or a specific user access restriction.

Want to BUSY change login credentials like password/ID, how to do that?

To change login credentials like password/ID in BUSY:
Step1; Go to administration menu.
Step2: Select on users and click on modify 
Step3: And change the password/ID and save the changes

How do I configure multiple users for the accounting software?

To configure multiple users for the accounting software, you need to go to the user management section and create new user accounts with their respective permissions and access levels.

How can I check the validity of my subscription ID?

You can check the validity of your BUSY subscription ID by looking at the title bar and the bottom part of the screen where it says "BLS Valid Upto".

Why isn't BUSY allowing me to add a shipping address to Madhya Pradesh today when I could do it yesterday?

Check if the users has rights to add the shipping address. Try it to add from super user or give rights to sub users to add shipping address.

How can I get full access in BUSY if I only have limited default access currently?

To get Full access in BUSY you need to login company with Super user after that only you can get the full access in your company in BUSY

Do I need to log in as a super user to print invoices in BUSY?

No in BUSY Superusers have to access all rights if they control any features.
then you need to create a subuser in BUSY from
 asministration configuration click on user

Why am I unable to save address in the company details section?

Due to user rights you will not able to save address in company deatils section, as Admin user can restrict any other user to do modification in company.

How do I manage users and set permissions in BUSY?

To manage users and set permissions in BUSY:
1. Navigate to Administration.
2. Configuration 
3. Choose Users. or add a new user
4. Assign roles, and define Menu rights controls
5. Save

Frequently AskedQuestions