Frequently Asked Questions

For government payments in BUSY, you should use the bank account ledger to record the payment made to the government. Additionally, you can create a separate ledger called "Government Payments" or "GST Payable" to track and maintain the balance of the payment owed to the government.

The difference between the deletion and cancellation of the invoice as below
Deletion means the invoice will get removed permanently from the company.
Cancellation means that the invoice will be there in the company but the invoice details get blank. In future you can activate it any time.

If you can only being made cash memos then you need to check that you have got 
 permission from admin user or not to generate other vouchers or go to the favourites 
 menu and check does other voucher options are hiding or not .

You can record the amount which received from the customers in the receipt voucher.
Pls follow the below steps.
Step 1: Click on transactions and then receipt
Step 2: Then Add and enter the required detils credit the party and debit the cash or bank account then save it.

To add a new account or client profile in BUSY follow the steps 
1 go to administration menu and click on master 
2 click on account and click add 
3 fill the account name and select group then fill address details and gst details and save

To enter a journal voucher in BUSY, follow the below steps:
Step 1: Open your company then go to transactions menu.
Step 2: Select journal voucher and click on add.
Step 3: Enter the required details such as date, voucher number, debit and credit account with amount then save.

To fix the issue you can follow the steps. 
 Step 1. Be ensure that the tax category is selected correctly in item master. 
 Step 2. Also check that the sale type or purchase type which you have selected is under taxable in voucher.

If you enter debit note with sale master and it not increasing the sale amount do check following things: 
1: Make sure that you credited the sale account master in the entry.
2: check the sale account master group , it should be under sale group.

If facing an issue with the payment list not showing, you need to check :
Step 1 : The problem could be due to incorrect filters applied in payment list or user rights dont have permission to check payment list. You can try resetting the filters.

If the bill reference is not showing for the adjustment in the payment voucher it means that the bill reference is already adjusted in some other voucher. You can check it in bills payable report which come in the outstanding analysis report under display menu