Frequently Asked Questions

To cancel the journal entry,go to :
step 1 : click on transaction
step 2 : journal
step 3 : modify, define voucher number and voucher date
step 4 : open voucher you want to cancel
step 5 : press shortcut key Ctrl + X"click on yes to cancel voucher.

To view the Outstanding analysis report then follow the below steps.
Step 1: Click on Display
Step 2: Then Outstanding Reports 
Amount Receivable and Amount Payable, Here can check customer data with outstanding balance amount.
Bills Receivable and Bills Payable, Here can check customer voucher according to References.

To fix the issue you can follow the steps. 
 Step 1. Be ensure that the tax category is selected correctly in item master. 
 Step 2. Also check that the sale type or purchase type which you have selected is under taxable in voucher.

If you enter debit note with sale master and it not increasing the sale amount do check following things: 
1: Make sure that you credited the sale account master in the entry.
2: check the sale account master group , it should be under sale group.

If facing an issue with the payment list not showing, you need to check :
Step 1 : The problem could be due to incorrect filters applied in payment list or user rights dont have permission to check payment list. You can try resetting the filters.

If the bill reference is not showing for the adjustment in the payment voucher it means that the bill reference is already adjusted in some other voucher. You can check it in bills payable report which come in the outstanding analysis report under display menu 

To create a new voucher after putting the previous one on hold by clicking on the Hold voucher tab which is showing at the bottom in the voucher.Then create the new voucher and you can restore your hold voucher any time before closing the company. 

The recommended way to record inter-account transfers is below :
 Step 1: Click on Transactions
 Step 2: Then Contra
 Step 3: Then Add
 Step 3: DEBIT the bank account in which transfering the amount and CREDIT the bank from which you are transfering the amount.

There are the process for adjusting vendor balances at the end of the year :
Step 1: Go to Transaction menu 
Step 2: Then click on Journal voucher 
Step 3: Then click on ADD button 
Step 4: Then create a adjustment entry against the pending balances

Yes, separate entries need to be made for payments received from different parties in BUSY. For make the receipt entry then follow the steps.
Step 1: Go to Transaction Menu then click on Receipt button.
Step 2: Then click on Add button to make the receipt entry.