Frequently Asked Questions

If the invoice payment are not getting updated in real time then it could be 
possible that the payment voucher you generate is not properly made or their 
is a glitch in BUSY 
to rectify the error update BUSY latest release

To add journal account entry please follow below steps:
Step 1: Go to transaction menu and then select Journal type 
Step 2: and then select add option and start to add entry details like date ,voucher number, debit and credit account details.

To record a payment received from a customer in BUSY follow below steps:
 Step 1: Go to transaction menu and then select receipt option.
 Step 2: In receipt click on add option to add the receipt voucher in BUSY.

For bank payment details you have to enter the bank entry in the BUSY then will show in the bank ledger.
 Pls follow the below steps :
 Step 1: Click on Transactions
 Step 2: Then Journal
 Step 3: Then Add

If after entry is not showing in BUSY, follow the steps.
Step 1: go to the ledger report and check the entry date and date.
Step 2: Check User Rights
Step 3: Check the event log by pressing Ctrl Alt Shift plus L

To remove special characters and spaces from your existing invoice numbers, kindly follow the step below: 
 Step1 : Open the existing invoice 
 Step2 : Edit the voucher numbers,by removing any special characters or spaces form the voucher .

getting an error message about amount mismatch when entering a credit/debit note then make sure when you select accounts in entry your amount is correct who entered against account also check your debit and crebit side amounts match or not.

The software automatically takes the data from the last bill when the key field has enter manually in the billing and shipping window which has been configured by you in the voucher series configuration for the billing and shipping details.

If you want to show that the debit note is made against a specific invoice number, you have to specify the original voucher number in the adjustment of debit note and credit note window during the debit note voucher entry.

You cannot delete the voucher which was put on hold as it is not get saved anywhere.You have to click on yes in the warning window which shows that your vouchers are put on hold when you close the company.