Frequently Asked Questions

Solutions to common issues related to Configurations — Voucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I am unable to reconcile my uploaded sales invoices with my partner's purchases. The numbers don't match between what I have uploaded and what my partner says they have received. How can I resolve this? 

If you unable to resolve mismatch in uploaded invoices in BUSY, you need to check the vouchers party-wise and reset and upload again if necessary.

I want to record a purchase from a composition dealer. When I try, I get an error about non-compliant transition. What is the right way to record purchases from composition dealers? 

To record purchases from a composition dealer in BUSY, select the 'Composition Dealer' option in the account type and choose the 'Composition Purchase' voucher type.

I need to cut a bill for a party but the party is registered in a different state than me. Should I generate the bill in BUSY or locally? 

If your party is registered in different state than you, then you can create a bill of that party by selecting the central sale type.

I was generating some data in BUSY and now a custom duty option is missing that was previously available. How can I get this option back? 

The custom duty can get restore from the data backup when you previously added in the voucher.Also You can add it manually in the voucher.

It seems very time-consuming to manually open and edit each bill to update tax liability details in BUSY. Is there an automated or bulk editing option? 

Yes,you can update in bulk tax liability in the vouchers.In BUSY, Through excel import or bulk voucher creation and modification option after the data backup.

I am unable to make edits or changes to incorrect or outdated billing details in the software. How can I modify or update any billing information? 

To edit or change the bill you must have user rights to change the bill or login with admin user and make changes in bill

I am unable to see the option to account for unregistered purchases made before registering my company in BUSY. Where can I find this? 

To add unregisterd purchase in BUSY you can use both options either you can add it through purchase voucher or journal voucher under transaction menu.

My sales receipt total seems lower than it should be. How can I check if a change was made after the sale? 

To check changes made after sale is to check :
Step 1 : Check audit trail
Step 2 : Check transaction history
Step 3 : Check physical records

What options are there for reverting changes made in BUSY if I adjust references incorrectly? Is there a way to undo it? 

In BUSY, there is no provision to undo the process of Auto Adjust References if wrongly adjusted. You have to remove references from vouchers manually.

Some of my invoice line items have wrong units of measurement. How can I change the units for multiple items together? 

Unit can not be changed if you have done the transaction .
 So if you can delete the transaction then you can change the unit.
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