Frequently Asked Questions

If some sales transaction is not showing in the sales regsiter, check the possible reason with required solution.
1. If the voucher has been deleted, it will not appear in the list. In such cases, you may need to recreate the invoice if required bu follow these step:
Step 1: Go to transaction section then click on sales voucher
Step 2: Choose the add option then create the invoice with required details.
2. If the voucher has been canceled, it will not be displayed in the sales list. You can check the list of canceled vouchers by following these steps:
Step 1 : Click on display section then select Check list
Step 2 : Choose the voucher numbering reports and click on Cancelled voucher nos.

To resolve the issue of not being able to match purchase invoices with supplier invoices downloaded from GSTN, you can try the following steps:
 Step 1. Ensure that all the purchase invoices are entered correctly in BUSY.
 Step 2. Verify that the supplier invoices downloaded from GSTN are accurate and complete.
 Step 3. Check for any discrepancies in invoice numbers, amounts, or other details between the two sets of invoices.
 Step 4. If there are missing or mismatched invoices, contact the supplier to obtain the correct invoices or rectify any errors.
 Step 5. Update the purchase invoices in BUSY with the correct information.
 Step 6. Reconcile the purchase invoices with the supplier invoices again to ensure they match accurately.

If want to update information or make changes in BUSY then please follow
 the given steps
 Step 1: Go to the company menu.
 Step 2: Then edit company and update information here.
 Step 3: If you want to update information of party or item
 Step 4: Then go to the administation
 Step 5: Then master
 Step 6: Then select the particular master then modify 
 Step 7: Then select the master from the list whose details you want to modify
 Step 8: Do the modification and updation then save.
 If still having any issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

If you want to filter items in the dropdown list based on group when adding them to a bill please follow these steps:
Step 1: Go to transactions menu then click on voucher such as sale,purchase etc
Step 2: Select add option to create a new invoice,after that specify the required fields such as voucher number,date,party name and sale or purchase type etc
Step 3: Go to item grid and open dropdown menu 
Step 4: Now press the shortcut key CTRL+F and You will see filter option so specify the group name of an item in filter value and click on ok button
Step 5: Now You will be able to see all the items of a specific group in drop down list

If you find that some transactions or bills are missing from the ledger in your BUSY, 
you can restore them from the latest backup. However, if it haven't so, you'll need to 
enter those bills manually. Here are the steps to do it:
Step 1: Go to the Administration menu.
Step 2: Click on "Voucher Series Configuration."
Step 3: Click on "Voucher Type," then click on the "Series" option. After that, click on "Voucher
Numbering" option and set the type as "Manual." Save the configuration.
Note: After adding the voucher, you can set the voucher number as automatic from the same
option. However, while setting it to automatic and saving the configuration, a renumbering 
option will appear. Make sure to select "No" to this option.

If bill to ship to address is different you need to enable it .To enable the option bill to ship to option in BUSY, you need to follow these steps :
Step 1 : Go to administration then configuration click on voucher series configuration.
Step 2 : Select voucher type and voucher series go to voucher configuration and enable transport details and click on save button.
Step 3 : Now go to transactions and add transport details in window.
Step 3 : Now in transport details window selet bill to ship to and enter the address of the party in the given fields. Save the changes and the option to enter the address will be enabled while selecting bill to ship to option.

For Muliple Voucher Deletion, Pls follow the below steps.
 Step 1: Use the shortkey CLT+ALT+D
 Step 2: Then click on vouchers Option
 Step 3: Select the vouchers for deletion either all vouchers or selected vouchers according to the date range.
 For Muliple Voucher Creation : Though excel can correct the in bulk.
 Step 1: Click on Administration
 Step 2: Then Data Export Import
 Step 3: Then Import Vouchers from Excel
 Step 4: Select the required Voucher Type 
 Step 5: Create the Format 
 Step 6: Configure Format of data field as per excel column
 Step 7: Specify the Excel data sheet & Import it.
 Note :- Do Process After Data Backup. Excel import is on chargeable basis.

We can apply discount and Taxes At Item Level & At Voucher Level.
For Discount At Item Level :
Step 1:- Administration
Step 2:- Configuration
Step 3:- Voucher Series Configuration
Step 4:- Select Voucher Type & Series
Step 5:- Voucher Configuration
Step 6:- Enable the Item Wise Discount
Step 7:- During Voucher Entry, Discount window will popup for each Item.
For Voucher Level : Discount can apply the Discount Bill sundry which will calculate on Overall voucher amount.
Pls Follow the Below Steps:
Step 1: Administration
Step 2: Masters
Step 3: Bill Sundry
Step 4: Add 
Step 5: Select Bill Sundry Type - Subtrative and Bill Sundry Nature - Others
Step 6: Enable the Option for Costing and Accounting in the Voucher as per your requiredment.
Step 7: During voucher entry, Apply the Bill Sundry.

To generate a bill with seperate billing and shipping address in BUSY, you can follow these steps:
Step 1: Go to Administration and click on configuration.
Step 2: Choose the Voucher Series Configuration option and select the voucher type such as Sale, Purchase etc.
Step 3: Then, select the voucher series and click on Voucher Configuration.
Step 4: Enable the option Seperate Billing / Shipping Details and save.
Step 5: Now, when you generate voucher you can enter shipping address after selecting the party.
Step 6: The Billing address will picked from the party master and shipping address will picked from shipping window.
You can select Bill From-Dispatch From as Transacation type in the transport details window while generating invoice and can enter the Dispatch details.

If you want the freight charges to be booked as an expense instead of getting added to the item cost, you need to follow the below steps: 
 Step 1: Check your invoice. You should apply the freight charges to the Bill Sundry. 
 Step 2: For this you have to create bill sundry for freight charges press F3 on bill sundry option , give the name of freight charges as you required, 
 Step 3: then select the relevant information and select the option for cost of goods as NO and save the bill sundry master , 
 Step 4: after this you can able to enter freight charges in the invoice apart from the item cost.