Frequently Asked Questions

This error occurs in the 'BUSY Software when the Master database file and the Transaction database file do not match with each other. That implies that if a user replaces the data file from any other company's database, it could lead to errors.
If error message show Run Time Error ‘420’ Databases have been disturbed can’t continue follow the below steps:
Step 1: It is essential to replace the data file with the original one, if possible.
Step 2: Alternatively, if the original data file is not available, it is now crucial to proceed with sending the backup data to support at support@busy.in.

Steps to resolve errors preventing entry or saving of invoice details in BUSY 
 Software. please follow the given steps
 Step 1: Read the message Carefully 
 Step 2: take the corrective Action and Fullfil the condition stated in the error message
 Step 3: Try to search solution with the key field Like date is out of financial year then correct
 year in the date as per the current financial.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Before you generate vouchers in BUSY, you should validate the imported data for errors by following these steps:
 Step 1: Check the imported data in BUSY and make sure all the required fields are correct.
 Step 2: Look for any missing or wrong information, such as voucher numbers, inventory items, or tax rates.
 Step 3: Compare the imported data with the original source documents, such as invoices or receipts.
 Step 4: Cross-check the imported data with any existing data in BUSY to ensure accuracy and avoid duplicates.
 Step 5: Correct or adjust the imported data as needed before generating vouchers.

To correct the pincode of your company or the party in BUSY, you can follow these steps:
Step 1: For your company pincode, go to the Company menu and select Edit Company. Then enter the correct pincode in the Address field.
Step 2: For e way bill generation go to Administration and click on Configuration.
Step 3: Select Features / Options and click on GST / VAT.
Step 4: Click on configure option along with E way bill required option and correct the pincode.
Step 5: For parties pincode open the party master and correct that.
Note: Take backup of your data before making any changes.

When you are recording the sales entry then sure the following steps :
 Step 1: You have select the correct sale/purc type according to the party master state.
 Step 2: You have mention the correct tax category in the item master then correct tax will get charge as per the sale/purc type.
 Step 3: Make sure to select the Item unit which is mention in the item master or in unit conversion. As if you select any other unit then will show error.
 Step 4: Make sure you have apply the correct tax as per the sale/purc type of local,central,export.

Yes, you can apply item wise discount while scanning products during sales. To know how to enable item wise discount, follow the below steps:
Step 1: Go to administration menu then click on configuration sub menu.
Step 2: Choose voucher series configuration then select the required voucher type like sales, purchase etc.
Step 3: Select the series of voucher then click on voucher configuration tab which appear in right side for screen.
Step 4: Set Y on item wise discount option and specify discount structure as required.
Step 5: When scan products in sale voucher you can mention discount in the item wise discount window.

If you want to check configuration is changed in BUSY please follow these steps:
Step 1: Go to administration menu Then click on configuration submenu
Step 2: Then click on features and options tab
Step 3: Then click on general tab
Step 4: Then select user activity log option as Y to enable it and save the changes
Step 5: After that whenever you do any changes in your configuration it will record in your database
Step 6: To check the report go to display and then click on check list
Step 7: Then click on user activity log and then you can check the report accordingly

To fix errors while generating invoices in BUSY, you can follow these Steps:
Step Step 1 : Check for any missing or incorrect information in the invoice, such as party details, item details,item amount, quantity or tax information.
Step Step 2 : Verify that the invoice is compliant with GST rules and regulations.
Step Step 3 : Ensure that all required fields are filled out correctly.
Step Step 4 : Double-check the calculations and make sure they are accurate.
if you still facing issue, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

If your party is registered in Uttar Pradesh then you need to enter Uttar Pradesh address details in the party master and if the delivery address in punjab then you need to enter punjab address in billing shipping window during voucher entry.
To enable Billing / Shipping feature, you need to follow these steps:
Step 1: Go to Administration menu and click on Configuration. 
Step 2: Select Voucher Series Configuration and choose voucher type such as Sales, Purchase, etc.
Step 3: Select your series and click on Voucher Configuration.
Step 4: Here, you can enable option called Seperate Billing / Shipping Details and save.

To fix the issue of sales analysis report showing incorrect values due to discount , you can enable the item wise discount feature in sales return.
 For enabling the item wise discount option in BUSY follow below steps: 
 Step 1: Go to administration menu and select configuration option. 
 Step 2: Then select voucher series configuration option then select the sale return voucher type and select relevant series. 
 Step 3: Then click on voucher configuration button and in next window of voucher configuration mention Y on item wise discount option and then click on save button.