Frequently Asked Questions

If your party is registered in Uttar Pradesh then you need to enter Uttar Pradesh address details in the party master and if the delivery address in punjab then you need to enter punjab address in billing shipping window during voucher entry.
To enable Billing / Shipping feature, you need to follow these steps:
Step 1: Go to Administration menu and click on Configuration. 
Step 2: Select Voucher Series Configuration and choose voucher type such as Sales, Purchase, etc.
Step 3: Select your series and click on Voucher Configuration.
Step 4: Here, you can enable option called Seperate Billing / Shipping Details and save.

To fix the issue of sales analysis report showing incorrect values due to discount , you can enable the item wise discount feature in sales return.
 For enabling the item wise discount option in BUSY follow below steps: 
 Step 1: Go to administration menu and select configuration option. 
 Step 2: Then select voucher series configuration option then select the sale return voucher type and select relevant series. 
 Step 3: Then click on voucher configuration button and in next window of voucher configuration mention Y on item wise discount option and then click on save button.

To record discounts provided to customers separately in BUSY rather than adjusting sales,please folllow below steps : 
 Step 1 : Check the Your Invoice , discount is appied or not . 
 Step 2: Check the if item wise discount is applied on each item of the invoice 
 Step 3: Check the Discount bill sundry configuration
 Step 4 : Check the Bill sundry sales account tagging account 
 Step 4 : Go to standard invoice configuration 
 Step 5: select the Discount amgt column from body settings and save 
 Step 6 : Check the invoice print preview

To create GST invoices, you need to follow the below steps:
 Step 1: Go to Transactions; in Transactions, select Sale or Supply Outward.
 Step 2: Select the Add option and fill in the necessary details, such as sales series, invoice date, invoice number, sales type (single tax rate, multi-rate, tax inclusive), itemwise as required, etc.
 Step 3: Select the items that are being sold and enter the quantity and rate.
 Step 4: Verify the calculations and make any necessary adjustments.
 Step 5: Save the sale or supply-outward entry.
 Step 6: The GST invoices will now be recorded in the system.

If your voucher is not getting saved with correct GST treatment, then you need to check these steps in BUSY:
 Step 1: Check the Sale / Purchase type is correct as per the party you have selected either local or interstate.
 Step 2: Check the correct tax category mentioned in the item master.
 Step 3: Ensure that the tax applied properly in voucher.
 Step 4: Check the voucher number should not be exceed 16 characters.
 Step 5: Make sure the tax account is correct in the tax bill sundries.
 Step 6: Check the tax type of tax account is correct.

Steps to resolve errors preventing entry or saving of invoice details in BUSY 
 Software. please follow the given steps
 Step 1: Read the message Carefully 
 Step 2: take the corrective Action and Fullfil the condition stated in the error message
 Step 3: Try to search solution with the key field Like date is out of financial year then correct
 year in the date as per the current financial.
 If still having same issue then you can contact us on our centerlized 24*7 helpline
 number i.e. 8282828282 or 011-40964096.
 You can also share your query on support@busy.in

Before you generate vouchers in BUSY, you should validate the imported data for errors by following these steps:
 Step 1: Check the imported data in BUSY and make sure all the required fields are correct.
 Step 2: Look for any missing or wrong information, such as voucher numbers, inventory items, or tax rates.
 Step 3: Compare the imported data with the original source documents, such as invoices or receipts.
 Step 4: Cross-check the imported data with any existing data in BUSY to ensure accuracy and avoid duplicates.
 Step 5: Correct or adjust the imported data as needed before generating vouchers.

To correct the pincode of your company or the party in BUSY, you can follow these steps:
Step 1: For your company pincode, go to the Company menu and select Edit Company. Then enter the correct pincode in the Address field.
Step 2: For e way bill generation go to Administration and click on Configuration.
Step 3: Select Features / Options and click on GST / VAT.
Step 4: Click on configure option along with E way bill required option and correct the pincode.
Step 5: For parties pincode open the party master and correct that.
Note: Take backup of your data before making any changes.

When you are recording the sales entry then sure the following steps :
 Step 1: You have select the correct sale/purc type according to the party master state.
 Step 2: You have mention the correct tax category in the item master then correct tax will get charge as per the sale/purc type.
 Step 3: Make sure to select the Item unit which is mention in the item master or in unit conversion. As if you select any other unit then will show error.
 Step 4: Make sure you have apply the correct tax as per the sale/purc type of local,central,export.

Yes, you can apply item wise discount while scanning products during sales. To know how to enable item wise discount, follow the below steps:
Step 1: Go to administration menu then click on configuration sub menu.
Step 2: Choose voucher series configuration then select the required voucher type like sales, purchase etc.
Step 3: Select the series of voucher then click on voucher configuration tab which appear in right side for screen.
Step 4: Set Y on item wise discount option and specify discount structure as required.
Step 5: When scan products in sale voucher you can mention discount in the item wise discount window.