Frequently Asked Questions

There are several possible reasons why you may not be able to enter data in BUSY. These include:
1. Your BUSY license is in Demo mode, which only allows data entry for 30 days.
2. Your BLS has expired, which disables the Audit Trail feature. This feature is required for data entry if you are registered as a company.
3. You do not have the necessary permissions to enter transactions.
4. There is a software error or malfunction.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.

When showing error at time of error in tax invoice , you can follow the below steps to correct the errorsinvoice :
Step 1: Open the particular voucher in modify 
Step 2: Check the sale type should be correct as per tansaction type which is inter or intra state transaction 
Step 3: If sale in within then same state choose local sale type and for outside then state mention central sale tyoe
Step 4: Then if the voucher have items of different tax rate select sale type as itemwise or multirate 
By following these steps you can troubleshoot for error when post tax invoice.

To make the SGST CGST option appear automatic when making a sales bill in L/GST-Multi Rate in BUSY, you need to follow these steps :
Step 1: Go to administration and then click on configuration.
Step 2: Select tag bill sundry voucher wise. and now select voucher type as sale and select sale type as L/GST-multi rate and select voucher series.
Step 3: Now in bill sundry tag CGST and SGST with value if needed and save.
Step 4: Now in transactions add voucher it will automatic pick bill sundry or you also can press F4 key to automatic apply CGST and SGST in bill sundry.

Even if your items having same hsn code or same tax category is used in different type of transactions,for this no need to tag either it is cgst,sgst or igst.As while voucher entry like sale or purchase,if party belongs to same state or sale purchase type is local tax,then it will apply tax as cgst and sgst.On the other hand,if during voucher entry,party belongs to other state,then it apply tax as igst or central tax on item.And in invoices show total tax amounts but it bifurcates tax amounts on the basis of either local transaction or central transactions like cgst,sgst and igst

If you are applying tax at item level by using item wise or tax inclusive sales type then you need to press enter key on amount of each item grid to apply tax. You can follow the below step:
Step 1: Go to transaction section then click on sales voucher.
Step 2: Click on add then specify the voucher number, series, voucher date, select tax inclusive or item wise sales type , party name and material center in header part of invoice.
Step 3: Now, Specify the item with its quantity and prices then Press enter key on amount to apply tax and save it.

To exclude a particular voucher from the GST returns in BUSY by following these steps:
 Step 1: First you need to create a new Sale / Purc Type by going to Administration menu and click on Masters.
 Step 2: Select Sale Type or Purc Type and click on Add.
 Step 3: Enter the necessary details such name, region, etc and set Y on Skip in GST Reports.
 Step 4: Use that sale type when generate the voucher.
 The voucher will exclude from the GST returns.
 Before making any changes, make sure to take a backup of your data as a precaution.

To generate a tax invoice for an SEZ unit, For this, you need to enable the setting for sales type in that you have to select SEZ sales type, which defaults in BUSY; if not, you have to create SEZ unit sales type for this you need to follow below step:
Go to the Administration menu.
Select Masters and then Sale Type.
Click on Add to create a new sales type.
Give a name to the sales type.
Choose the region as Central.
Select the SEZ unit as the sales type.
By enabling above option and using SEZ unit type You can generate tax invoice for SEZ unit.

If you want to replicate voucher in BUSY for party,you can follow these steps
 Step 1 Go to transactions
 Step 2 Select voucher type which you wants to replicate and then select modify
 Step 3 Enter voucher number and proceed to open voucher
 Step 4 When voucher is opened,use function key f12 and then select replicate voucher
 Step 5 Select type single voucher for different accounts or single voucher for different dates
 Step 6 Now select account for which voucher to be generated and replicate 
 Step 7 Now you can check same voucher will be replicated for account you selected

If a voucher is taking too much time to save and getting corrupted in BUSY, you need to check these steps:
Step 1: If huge items data in voucher then it will take some time to save that record.
Step 2: In case of multi user license and if taking time on the client system then you need to check the networking speed and if found issue correct it with IT person.
Step 3: If showing any error before corrupted the BUSY, then you need to check after run Reindex Database from the Housekeeping menu.
Note: Take backup of your data before running this process.

If you found any error or mistake in voucher then you can open that voucher in modify mode and correct the mistake and resave again.
If you want to change group of an account, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on Masters.
Step 2: Select Account and click on Modify. Choose the account for which you want to change group.
Step 3: Select the Account Group from the dropdown list and save changes.
Make sure to take latest backup of your data before make any changes.