Frequently Asked Questions

To record the sales of e commerce platforms in BUSY, you need to first create a new sale type by usint these steps:
Step 1: Go to administration menu then select masters and click on sale type.
Step 2: Click on add then enter the name and select taxation type, region as per the requirements.
Step 3: Set Y on sales through e commerce portal option and select the e commerce account in the e commerce portal name field.
Step 4: After creating it add sale voucher from the transactions menu and select that sale type and pass entry.

To troubleshoot error when generating invoices in BUSY follow these steps:
 Step 1: Make sure you are using latest release of BUSY 
 Step 2: Make sure you have specify all the details correctly while doing the entry 
 Step 3: Ensure that all the details such as gstin,party name,hsn code ,item,tax rate is properly specified in entry 
 Step 4: After checking all these things try to generate the invoice again 
 Step 5: If still you are facing same issue you need to check the error description and try to solve this accordingly

To fix the issue of double units/quantities appearing even though you only entered the data once firstly need to take a latest backup of the data and then you can check the item master and ensure that the conversion rate is set correctly. Make sure that the units are specified accurately in the item master. If needed, update the item master to reflect the correct units. If still faces the problem the check with remove item by pressing F9 key after selection of item and reinsert item in the transcation and save the voucher again.

For different tax rate items, You can use select the below sale purc type fo Local, Central,Export,Import, Stock transfer and SEZ. as per your requirement.
 Sale Purc Type 
 Itemwise Tax Rate: It is used to charge the tax at Item level.
 TaxInclusive Tax Rate: It is used to charge tax at Item Level and tax value is already included in item price.
 Multi Tax Rate: It is used to charge tax at voucher level, where items belongs to different tax rate.
 Make sure that the tax category should be mention in the item master.

To remove any additional spaces in your bill, you can manually open the voucher and remove them.
Note : Take latest backup of the company
Further, you can also check the reprot of junk characters :
Step 1: Go to Housekeeping Menu
Step 2: Click on Check junk character 
Step 3: Then click on second option of the window i.e you can proceed as I have latest backup option and click on OK button 
Step 4: Then click on Voucher option and here you will get list of all junk character voucher then remove it and save the changes

If you want to update the place of supply as per shipping details then follow the below steps:
Step 1: Go to transaction section then click on required voucher and select add option.
Step 2: Now, Mention then all the invoice details like voucher date, number, party details, item details along with quantity and price etc.
Step 3: While save, a window for billing and shipping details will open where you need to select billing shipping details in gst report basis to pick shipping details as place of supply and mention the shipping address then save the voucher.

To convert sales entry into purchase entry follow the below steps: 
Step1: 
Open Voucher Entry Screen: Open the voucher entry screen in your accounting software where you want to use the F6 key for voucher type conversion.
Step2: 
Press F6 Key:While the selected voucher is active on the screen, press the F6 key on your keyboard. This action should trigger the voucher type conversion function.. 
Step 3: 
Choose the New Voucher Type: After pressing F6, a list of available voucher types for conversion should appear on the screen. Select the desired voucher type from the list.

To save the customised voucher format, you need to follow the below steps:
Step 1: Go to Transactions, then select Voucher, then click on Modify, then put the voucher number that you want to save, and click on OK or F2 to save the transaction.
Step 2: After loading the voucher, you need to click on the print option. After clicking on the print option, you will find the option to select the sale invoice.
Step 3: And then you have to select the format for printing. In that option, you need to select your customised voucher format.

You can record split payment in BUSY
 Please follow the given steps
 Step 1 Go on administratino menu
 Step 2 Click on configuration then voucher series configuration
 Step 3 Click on sales and select series
 Step 4 Click on voucher configuration
 Step 5 Enable the option ENABLE SETTLEMENT DETAILS and click on configure
 Step 6 Enable the settlement option you want and mention cash, bank, or any other payment mode and save
 Step 7 Create a sale transaction, during save it will ask for payment settlement 
 Step 8 Mention here split payment and save

You can record cash or paytm sale in BUSY
 Please follow the given steps
 Step 1 Go on administratino menu
 Step 2 Click on configuration then voucher series configuration
 Step 3 Click on sales and select series
 Step 4 Click on voucher configuration
 Step 5 Enable the option ENABLE SETTLEMENT DETAILS and click on configure
 Step 6 Enable the settlement option you want and mention cash and paytm account here and save
 Step 7 Create a sale transaction, during save it will ask for payment settlement 
 Step 8 Mention here cash or paytm payment