Frequently Asked
Questions

Q: I am trying to make an entry in the new updated software but my old data configurations like item master are not reflecting here. What should I do?

If the existing item master is not reflecting in BUSY data after a software update, consider checking the following aspects: 1.Confirm that you did not delete the specific item master. 2.Run the Regenerate Master Help Files for the item master from housekeeping to resave the item master. It's recommended to proceed after taking a backup. 3.Verify if the item master is deactivated, you can find this in the utility section under the administration menu. 4.If needed, restore the old backup by selecting No for the overwrite option and cross verify the item master data.

Q: I selected the wrong GST rate for a transaction. How can I edit the GST rate after saving the invoice?

If you selected the wrong GST rate for a transaction, to edit the GST rate after saving the invoice, you need to follow the below steps: Step 1: Go to Transactions, then select voucher, then select Modify. Step 2: then put the voucher number for which you have selected the wrong GST rate for a transaction, then press OK and F2 to load the voucher. Step 3: Make the changes to which you have selected the wrong GST rate for a transaction. For this, you have to check the sales type, bill number, and item tax rate.

Q: I want to include freight and forwarding charges in the taxable amount calculation for GST returns. What should I do?

If you want to include freight and forwarding charges in the taxable amount please ensure these points: 1. While doing entry in bill sundry grid select freight and forwarding charges then apply the tax 2. Select adjust in sale amount option as yes in bill sundry master 3. Make sure you have selected correct tax rate and tax category in voucher 4. If freight and forwarding charges is used as item in that case it will be automatically calculate in taxable amount of gst calculation but tax category must be correct in item master

Q: How do I ensure the sale rate in a sale return matches the original sale rate for that item?

To ensure the sale rate in sale return matched the original sales rate for that item, you have to configure for validate the sales return with original sales by follow these steps: Step 1: Go to administration then click on configuration menu Step 2: Choose the features and option then select inventory tab Step 3: Tick on validate the sales return with original sales and save the configuration. Now, if you create the sale return with price more than actual sale rate then you will get a warning of sale return validation at sales return voucher entry.

Q: There are spelling mistakes in product names or customer billing address in sales invoice. How to modify it now?

If you want to modify old invoices and change party name in BUSY, you can follow these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and select the voucher type such as Sales, Purchase, etc. Step 2: After selecting voucher click on Modify and select the voucher no. that you want to modify. Now you can change the party name click on Save again. Step 3: You can also open that voucher from the list of vouchers. Make sure to take backup before make any changes.

Q: Is there an easy way to copy details from previous e-way bills while generating new ones in BUSY?

If you want to copy your previous voucher details on which you already generated an e-way bill then Yes, there is an easy way to copy details from previous bills while adding a new voucher in BUSY. Please follow the below steps to copy: Step 1 : Open your previous bill & then press F12 Step 2 : Select copy to clipboard option Step 3 : Press enter on Add option to add new voucher in BUSY & again press F12 or click on paste button which is available on top left of the voucher screen

Q: I am getting an error message about sales type and purchase type being incorrect. How can I continue?

If encountering incorrect Sales or Purchase types, review the existing ones, modify as needed, and ensure their accuracy. If discrepancies persist, make the necessary corrections. If encountering incorrect Sales or Purchase types, follow these steps: Step 1: Navigate to Administration Menu and select Masters. Step 2: Choose Sales Type or Purchase Type. Step 3: Click on modify and select the type facing issues for verification and correction. Step 4: Save the changes. Step 5: Also, check the item master tax category. Step 6: During the entry of sales or purchase bills, ensure the correct selection of sale type or purchase type.

Q: How can i add an entry of a product returned to me which was sold in scheme?

To add an entry of a product returned to you which was sold in scheme, you should follow these steps: Step 1: Go to transactions menu then select sales return ( credit note) voucher and click on add. Step 2: Enter the required details such as date, voucher number, sale type, party name. Step 3: After party name you need to specify the original invoice details then it will ask you to copy items, when you press yes all items will auto pick from sales invoice with the scheme price. Step 4: You need to save this invoice.

Q: I am still seeing differences in amounts after making changes you suggested. What should I check?

If you are seeing differences in amounts after making changes please ensure given below points: 1. Make sure the changes you made is accurate and as per the reuirements 2. Make sure you are using latest version of BUSY software 3. Ensure that you have tag all masters in proper group and correct configuration is selected 4. If same issue persist then check the mistake manually and try to correct it 5. If still not resolved then take the data backup and from the house-keeping menu run update master balance and regenerate dual vouchers after that check it accordingly

Q: What should I do if the reports and invoices generated from BUSY have incorrect values?

If the report generated from BUSY is showing the wrong value, you need to verify the date range that you have selected. You can also check the report for a shorter period and identify the date on which the value is incorrect. If you found incorrect values in invoices generated in BUSY, you need to edit and correct them. You can do this by opening the bill, checking the details that are incorrect, and making the necessary changes. Then you need to save the bill again. Note: Take backup of your data before making any changes.

Find Solutions to Common Issues Related to configurations - voucher entry both

Taxation (GST/VAT/TDS/TCS/RCM)

Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

I am trying to make an entry in the new updated software but my old data configurations like item master are not reflecting here. What should I do?

If the existing item master is not reflecting in BUSY data after a software update, consider checking the following aspects:
 1.Confirm that you did not delete the specific item master.
 2.Run the Regenerate Master Help Files for the item master from housekeeping to resave the item master. It's recommended to proceed after taking a backup.
 3.Verify if the item master is deactivated, you can find this in the utility section under the administration menu.
 4.If needed, restore the old backup by selecting No for the overwrite option and cross verify the item master data.

I selected the wrong GST rate for a transaction. How can I edit the GST rate after saving the invoice?

If you selected the wrong GST rate for a transaction, to edit the GST rate after saving the invoice, you need to follow the below steps:
Step 1: Go to Transactions, then select voucher, then select Modify.
Step 2: then put the voucher number for which you have selected the wrong GST rate for a transaction, then press OK and F2 to load the voucher.
Step 3: Make the changes to which you have selected the wrong GST rate for a transaction. For this, you have to check the sales type, bill number, and item tax rate.

I want to include freight and forwarding charges in the taxable amount calculation for GST returns. What should I do?

If you want to include freight and forwarding charges in the taxable amount please ensure these points:
 1. While doing entry in bill sundry grid select freight and forwarding charges then apply the tax
 2. Select adjust in sale amount option as yes in bill sundry master
 3. Make sure you have selected correct tax rate and tax category in voucher
 4. If freight and forwarding charges is used as item in that case it will be automatically calculate in taxable amount of gst calculation but tax category must be correct in item master

How do I ensure the sale rate in a sale return matches the original sale rate for that item?

To ensure the sale rate in sale return matched the original sales rate for that item, you have to configure for validate the sales return with original sales by follow these steps:
Step 1: Go to administration then click on configuration menu
Step 2: Choose the features and option then select inventory tab
Step 3: Tick on validate the sales return with original sales and save the configuration. Now, if you create the sale return with price more than actual sale rate then you will get a warning of sale return validation at sales return voucher entry.

There are spelling mistakes in product names or customer billing address in sales invoice. How to modify it now?

If you want to modify old invoices and change party name in BUSY, you can follow these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Transactions tab and select the voucher type such as Sales, Purchase, etc.
Step 2: After selecting voucher click on Modify and select the voucher no. that you want to modify. Now you can change the party name click on Save again.
Step 3: You can also open that voucher from the list of vouchers.
Make sure to take backup before make any changes.

Is there an easy way to copy details from previous e-way bills while generating new ones in BUSY?

If you want to copy your previous voucher details on which you already generated an e-way bill then Yes, there is an easy way to copy details from previous bills while adding a new voucher in BUSY. 
Please follow the below steps to copy:
Step 1 : Open your previous bill & then press F12
Step 2 : Select copy to clipboard option 
Step 3 : Press enter on Add option to add new voucher in BUSY & again press F12 or click on paste button which is available on top left of the voucher screen

I am getting an error message about sales type and purchase type being incorrect. How can I continue?

If encountering incorrect Sales or Purchase types, review the existing ones, modify as needed, and ensure their accuracy. If discrepancies persist, make the necessary corrections.
If encountering incorrect Sales or Purchase types, follow these steps:
Step 1: Navigate to Administration Menu and select Masters.
Step 2: Choose Sales Type or Purchase Type.
Step 3: Click on modify and select the type facing issues for verification and correction.
Step 4: Save the changes.
Step 5: Also, check the item master tax category.
Step 6: During the entry of sales or purchase bills, ensure the correct selection of sale type or purchase type.

How can i add an entry of a product returned to me which was sold in scheme?

To add an entry of a product returned to you which was sold in scheme, you should follow these steps:
Step 1: Go to transactions menu then select sales return ( credit note) voucher and click on add.
Step 2: Enter the required details such as date, voucher number, sale type, party name.
Step 3: After party name you need to specify the original invoice details then it will ask you to copy items, when you press yes all items will auto pick from sales invoice with the scheme price.
Step 4: You need to save this invoice.

I am still seeing differences in amounts after making changes you suggested. What should I check?

If you are seeing differences in amounts after making changes please ensure given below points:
1. Make sure the changes you made is accurate and as per the reuirements
2. Make sure you are using latest version of BUSY software
3. Ensure that you have tag all masters in proper group and correct configuration is selected
4. If same issue persist then check the mistake manually and try to correct it
5. If still not resolved then take the data backup and from the house-keeping menu run update master balance and regenerate dual vouchers after that check it accordingly

What should I do if the reports and invoices generated from BUSY have incorrect values?

If the report generated from BUSY is showing the wrong value, you need to verify the date range that you have selected. You can also check the report for a shorter period and identify the date on which the value is incorrect.
If you found incorrect values in invoices generated in BUSY, you need to edit and correct them. You can do this by opening the bill, checking the details that are incorrect, and making the necessary changes. Then you need to save the bill again.
Note: Take backup of your data before making any changes.

Frequently AskedQuestions