Frequently Asked Questions

Solutions to common issues related to ConfigurationsVoucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I made a purchase but the bill is not showing up under the right account head. How can I fix this?

If the purchase bill is appearing under another accounts head, check the possible reasons:
1.Ensure that the correct party is selected in the purchase voucher, and make corrections if needed.
2.Check if any other account is incorrectly tagged in the item master instead of the purchase account. Correct the tagging if the wrong account is updated and then resave the invoice.
3.If the wrong account is tagged in the purchase type, correct the account tagging in the purchase account information field, and resave the invoice.

The software is not allowing me to post entries. Why am I unable to post entries or make new journal entries?

There are some possible reasons why BUSY may not allow you to post new entries. These are:
1. Your BUSY is running in demo mode, which limits your data entry to 31 days only.
2. Your BUSY License Subscription (BLS) is expired. BLS is required for using the audit trail feature, which is mandatory for companies.
3. You do not have the proper rights to add transactions in BUSY. This may be because your user account is restricted by the administrator.

I want to delete or remove an incorrect entry posted in the wrong period. What is the process to do this?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I am unable to edit or delete an incorrect purchase invoice entry in BUSY. What should I do in this case?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I am unable to delete or modify BUSY invoices after saving them initially. How can I edit or delete saved invoices?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I am unable to remove a wrong customer advance receipt entry in GST summary. How can I delete or modify it?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

Why am I unable to delete or modify a voucher I have already created? How can I edit saved vouchers?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

How do I correct an incorrect entry I posted in BUSY? What is the process to edit or delete entries?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I deleted some entries but their effect is still showing in my books. How to completely remove entries in BUSY?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I am trying to enter a sales return voucher but it is not getting saved. How can I resolve this?

If you are facing issues with saving a sales return voucher in BUSY, consider the following steps to resolve the problem:
1. Review the voucher for any errors or missing information. Ensure that all required fields are filled correctly. Look for error messages or indicators that might highlight the issue.
2. Confirm that all mandatory fields, such as customer details, item information, and tax details, are properly filled in the voucher.
3. If the issue persists contact customer support for further assistance.
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