Frequently Asked Questions

Solutions to common issues related to ConfigurationsVoucher Entry Both.

BUSY FAQ subcategory answers and support

Support

Step-by-step Answers

I deleted a voucher but it is still showing in my reports. How can I remove it completely?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

Why am I seeing duplicate entries for my sales transactions in BUSY? What could be causing this?

Duplicate entries for sales transactions in BUSY can be caused by various factors such as 
Step 1 : Data entry errors
Step 2 : Incorrect mapping of transaction categories
Step 3 : System glitches.
Step 4: It is important to review and verify the data entered to ensure accuracy and consistency.
Step 5 : Additionally, checking the mapping settings and updating the software to the latest version can help resolve any bugs or issues that may be causing duplicate entries.

What is the correct process to modify or delete duplicate master entries like customer name in BUSY?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

Some items reflect an incorrect GST rate in the invoices generated in BUSY. How to correct this?

To correct the tax rate which reflects an incorrect GST rate in the invoices generated in BUSY, you can follow the below steps:
Step 1: Go to Administration
Step 2: Click on Masters then select Item master.
Step 3: Click on modify then select item master name then mention correct Tax category and save the item master.
Step 4: Open that particular invoice in BUSY then re enter item master and apply tax again in voucher.
Note: Take the latest backup of the company before any process.

How do I ensure that my sale and purchase entries are being made in the correctly?

If you want to ensure that your sale and purchase entries are being made in the correctly please follow given steps:
Step 1: Make sure you have selected all the required fields properly such as date,voucher number and party name etc
Step 2: Ensure that you have selected correct sale and purchase type in voucher and correct tax category in item master
Step 3: Make sure you have properly apply the tax in voucher
Step 4: Ensure that hsn code ,price,amount and quantity is specified properly

How can I check the last transactions of sale and purchase while doing entry in BUSY?

If you want to check the last transactions of sale and purchase while doing entry in BUSY please follow these steps:
Step 1: Go to administration menu Then click on configuration button
Step 2: Then click on features and options
Step 3: Then click on inventory tab
Step 4: Afterwards tick the show last transactions during sales and purchase option to enable it
Step 5: Afterwards save the changes
Step 6: Now whenever you will make the voucher a popup window will appear to see the last transactions

Some tax amounts are showing as units instead of percentages. How do I correct this?

If you want to modify a sales invoice in BUSY, you can follow these steps:
Step 1: Open BUSYand select the company you want to work with. Then, go to the Transactions tab and select Sales.
Step 2: After selecting voucher click on Modify and select the voucher no. that you want to change. You can make any changes that you want and then click on Save again.
Step 3: You can also open that voucher from the list of sale vouchers.

How can I record a sales discount should it be booked as income or expense?

To record a sales discount, should it be booked as income or expense? Yes, it should be expenses only. For this, you need to follow the below steps:
Step 1: Go to Transactions, then select Sales, then click on Add. Put the relevant information, such as series, date, voucher number, sales type, party name, item details, amount, unit, and price. After filling out this information,
Step 2: You can apply the tax at the item level and on the bill as required.

I am unable to delete or edit a transaction entry. How can I fix this?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.

I made some entries in the wrong columns. How can I remove or correct them?

If you want to modify or delete your vouchers in BUSY, you can follow these steps:
Step 1: Go to the Transaction menu and choose the voucher type that you want to modify or delete, such as Sales, Purchase, etc.
Step 2: Click on Modify and open the voucher that you want to change or remove.
Step 3: Make the necessary changes and save them again.
Step 4: To delete the voucher, click on Delete button or press F8 after opening it.
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