Frequently Asked Questions

To enter shipping address of party while generating invoice in BUSY, you need to enable Billing Shipping feature by using these steps:
Step 1: Go to Administration menu and click on Configuration. 
Step 2: Select Voucher Series Configuration and choose voucher type such as Sales, Sales Return, etc.
Step 3: Select your series and click on Voucher Configuration.
Step 4: Here, you can enable option called Seperate Billing / Shipping Details and save.

To provide restriction on generating sales invoice of zero value in BUSY, follow the below steps:
Step 1: Go to administration section then configuration tab then select voucher series configuration.
Step 2: Choose the sales voucher type then select the series and click on voucher configuration tab.
Step 3: Now, set y to zero value validation then click on configure tab and tick on zero voucher amount tab.
Step 4: Next, save the configuration

To restore your automatic numbering, follow the steps below to resolve it:
Step 1: Go to the Administration menu and click on Configuration.
Step 2: Navigate to Voucher Series Configuration and select the Voucher type.
Step 3: Select the series and click on Voucher numbering.
Step 4: Choose Automatic in Numbering Type, enter other details as per your requirement, and save it.
Important Note: Take latest backup of your data before changing the voucher numbering.

To ensure sequential invoice numbering in BUSY, you can go to :
Step1 : Click on administration
Step 2 :Configuration
Step 3 : Voucher Series Configuration 
Step 4 : select voucher type like Sales, purchase voucher series.
Step 5 : select voucher series
Step 6 : voucher numbering 
Step 7 : set the starting voucher numbering for your invoice.
 This will ensure that each new invoice is assigned the next sequential number in the sequence.

To enable the billing shipping feature in BUSY follow below steps:
Step 1: Go to administration menu and select configuration option.
Step 2: In configuration menu select voucher series configuration option.
Step 3: Then select the relevant voucher type in BUSY and then select series from it.
Step 4: After selecting the series click on voucher configuration option.
Step 5: Make sure to mention Y on separte billing/shipping details option then click on save button.

To disable voucher split feature in BUSY, you need to follow these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Voucher Series Configuration then choose your voucher type such as Sales, Purchase, etc.
Step 3: Select your voucher series and click on Voucher Configuration.
Step 4: Press CTRL+ALT+X and untick the option of Split Voucher After Saving then save changes.
Note: Take backup of your data before making any changes.

Yes, you can customize voucher number of more than four digit, follow these steps :
Step 1 : Click on administration
Step 2 : Then configuration then voucher series configuration
Step 3 : Select voucher type as sales and select voucher series
Step 4 : Go to voucher numbering
Step 5 : Set voucher numbering as automatic with prefix suffix or padding character as needed and save
NOTE : Take backup before doing the process

If the invoice numbers in BUSY are not sequencing properly, follow these steps:
1.Ensure your voucher numbering is set to automatic to avoid number skips or duplicacy. Switch from manual to autonumbering if needed.
2.Check the audit trail option to see if any voucher numbers were deleted or canceled.
3.Examine the incomplete voucher option under the housekeeping menu.
4.Check the date of the voucher; avoid entering backdated entries as it may disturb sequencing.

If not getting a popup for the print item barcode option while saving the voucher follow the below steps: 
Step 1: Administration=>Configuration=>Voucher series configuration.
Step 2: Select Voucher type & series then click on configuration option.
Step 3: Enable the option ‘print item barcode after saving’.
Step 4: While saving the voucher, The popup will show for printing item barcode.
Step 5: Select the format for printing the item barcode & print it.

To stop the software from automatically printing two copies of the invoice 
you need to follow the steps 
Step1 Go to administration menu and click on configuration 
Step2 Click on Voucher series configuration and select the voucher type and its series 
Step3 Click on voucher configuration 
Step4 Click on print sale invoice after saving and click on configure 
Step5 Set no of copies from 2 to 1 and save