Frequently Asked
Questions

Q: My data suddenly disappeared/broke down in the software. How can I recover or restore my data in BUSY?

If your data suddenly disappeared or broke down in BUSY, you can try to recover or restore it by using a backup file. BUSY allows you to take backups of your data, so if you have a recent backup, you can restore it to recover your lost or corrupted data. To restore the backup, go to: Step 1 : company menu Step 2 : restore backup files Step 3 :select recent backup folder and restore it NOTE : If you don't have a backup, it may not be possible to recover the lost data. It is important to regularly take backups of your data to prevent such situations.

Q: Why am I unable to directly open the data backup file in BUSY v like in older versions?

We cannot open the backup files of the BUSY. We have to restore data in BUSY then we can open it the company. Pls Follow the Below Steps for Data Restore : Step 1: Click on Company Menu Step 2: Then Restore Data Step 3: Specify the backup folder path in which have backup files of the data and restore it with Overwrite NO. Overwrite option will only show if we have data in BUSY with the same company. After overwrite new company will get create instead of overwriting the existing company. Note : We Always recommend backup before any changes in BUSY.

Q: I've tried taking backups multiple times, but it's not working. How can I troubleshoot this?

If you have trouble taking backup even after trying multiple times in BUSY, you can try these troubleshooting steps: Step 1: Make sure you have enough space on the drive where you want to save the backup. Step 2: Make sure the data folder is not stucked by your hard disk. You can test this by copying the folder and pasting it to another location. Step 3: Make sure you run BUSY as an administrator. You can do this by right-clicking on the BUSY icon and selecting Run as administrator. Step 4: Give appropriate permissions and rights to data and backup folder.

Q: Where does BUSY store backup files by default? Can I change the backup location?

BUSY does not have a default location for taking backup. However, you can configure the default path for backup by following these steps: Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on configuration. Step 2: Select the "Backup Configuration" option and enter your backup path for each day. You can also set Y for taking backup automatically when you close the company.Step 3: You can change the default path at the time of taking backup if required. Step 3: You can change the default path at the time of taking backup if you want.

Q: What's the process for restoring backup data in BUSY?

To restore backup data in BUSY, you can follow these steps: 1. Open BUSY on your computer. 2. Go to the "Company Info" menu and select "Restore Backup". 3. Browse and select the backup file that you want to restore. 4. Click on the "Restore" button to initiate the restoration process. 5. Follow the on-screen instructions to complete the restoration. 6. Once the restoration is finished, your backup data will be restored in BUSY. Please note that restoring a backup will overwrite your existing data, so make sure to take a backup of your current data before proceeding with the restoration process.

Q: I want to move my BUSY company file to a new computer. What is the process to do this correctly?

To move BUSY data to a new system you need to follow the steps Step1 Open BUSY and and click to set data directory option to check where is the data belongs to in old system Step2 close BUSY and go to the specific path and copy tha data of Comp files in a pen drive Step3 Go to new system where BUSY installed and paste the comp file data in DATA folder under BUSYwin folder Step4 Open BUSY and go to data directory and set the path of DATA folder where you paste the data

Q: I want to move my BUSY data to a new system. How can I do that?

To move BUSY data to a new system you need to follow the steps Step1 Open BUSY and and click to set data directory option to check where is the data belongs to in old system Step2 close BUSY and go to the specific path and copy tha data of Comp files in a pen drive Step3 Go to new system where BUSY installed and paste the comp file data in DATA folder under BUSYwin folder Step4 Open BUSY and go to data directory and set the path of DATA folder where you paste the data

Q: How do I restore data from Google Drive backups to a new computer?

To restore your data in new BUSY which was taken on the Google Drive, you can follow these steps: Step 1: Open the google drive and find the backup files such as DATA and DISK1. Step 2: Download both files in a folder. Step 3: Next, open BUSY on new system and select Restore Data option under the Company menu. Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process. Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

Q: I made an invoice but it seems to have disappeared. How can I recover or regenerate it?

If an invoice has accidentally disappeared and you need to recover it, follow these steps: Step 1: Go to the Display menu. Step 2: Click on the Checklist option. Step 3: Select Voucher Numbering reports; the following reports will be displayed: 1: Blank Voucher Numbers. 2: Duplicate Voucher Numbers. 3: Missing Voucher Numbers. 4: Unsequenced Voucher Numbers. 5: Cancelled Voucher Numbers. Step 4: Choose Above the appropriate report. Important Note: In BUSY periods, there is no report for deleted voucher lists. However, if you are using the Audit Trail feature, check the Audit Trail Report in case any user deleted the voucher.

Q: How can I restore backup data in BUSY? I accidentally deleted some important records.

We sincerely apologize for the data loss issue you have encountered. However, BUSY does not automatically delete any data without the operator's knowledge. We always prioritize data backup and have implemented a multi-layer backup system, including manual backup, automatic backup with Google Drive, and backup on close, among others. If you have configured AutoBackup with Google Drive, that's excellent as it provides additional security for your data. To restore a backup in BUSY, follow the steps given below: 1. Open BUSY Software. 2. Navigate to the Company menu. 3. Choose Restore Data. 4. Select the file from the specified path. 5. Click OK to initiate the restore process.

Find Solutions to Common Issues Related to data-specific - backup restore

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Export/Import/Data Conversion

Errors (RTE/Ransome), Feedbacks and Bugs

Barcode, QR Code and Lable Printing

License Management/Softlock/Hardlock

Enquiry/Upgrade/Visit/Renewal

UMS Related Issue (Dealer Query)

Software Features

Implementation

Dealer Complaint/Issues

Enquiry/Upgrade/Visit/Renewal

Dealer Complaint/Issues

My data suddenly disappeared/broke down in the software. How can I recover or restore my data in BUSY?

If your data suddenly disappeared or broke down in BUSY, you can try to recover or restore it by using a backup file. BUSY allows you to take backups of your data, so if you have a recent backup, you can restore it to recover your lost or corrupted data. To restore the backup, go to:
Step 1 : company menu
Step 2 : restore backup files
Step 3 :select recent backup folder and restore it 
NOTE : If you don't have a backup, it may not be possible to recover the lost data. It is important to regularly take backups of your data to prevent such situations.

Why am I unable to directly open the data backup file in BUSY v like in older versions?

We cannot open the backup files of the BUSY. We have to restore data in BUSY then we can open it the company.
 Pls Follow the Below Steps for Data Restore :
 Step 1: Click on Company Menu
 Step 2: Then Restore Data
 Step 3: Specify the backup folder path in which have backup files of the data and restore it with Overwrite NO. Overwrite option will only show if we have data in BUSY with the same company. After overwrite new company will get create instead of overwriting the existing company.
 Note : We Always recommend backup before any changes in BUSY.

I've tried taking backups multiple times, but it's not working. How can I troubleshoot this?

If you have trouble taking backup even after trying multiple times in BUSY, you can try these troubleshooting steps:
 Step 1: Make sure you have enough space on the drive where you want to save the backup. 
 Step 2: Make sure the data folder is not stucked by your hard disk. You can test this by copying the folder and pasting it to another location. 
 Step 3: Make sure you run BUSY as an administrator. You can do this by right-clicking on the BUSY icon and selecting Run as administrator.
 Step 4: Give appropriate permissions and rights to data and backup folder.

Where does BUSY store backup files by default? Can I change the backup location?

BUSY does not have a default location for taking backup. However, you can configure the default path for backup by following these steps:
Step 1: Open BUSY and select the company you want to work with. Then, go to the Administration tab and click on configuration.
Step 2: Select the "Backup Configuration" option and enter your backup path for each day. You can also set Y for taking backup automatically when you close the company.Step 3: You can change the default path at the time of taking backup if required.
Step 3: You can change the default path at the time of taking backup if you want.

What's the process for restoring backup data in BUSY?

To restore backup data in BUSY, you can follow these steps:
 1. Open BUSY on your computer.
 2. Go to the "Company Info" menu and select "Restore Backup".
 3. Browse and select the backup file that you want to restore.
 4. Click on the "Restore" button to initiate the restoration process.
 5. Follow the on-screen instructions to complete the restoration.
 6. Once the restoration is finished, your backup data will be restored in BUSY.
 Please note that restoring a backup will overwrite your existing data, so make sure to take a backup of your current data before proceeding with the restoration process.

I want to move my BUSY company file to a new computer. What is the process to do this correctly?

To move BUSY data to a new system you need to follow the steps 
 Step1 Open BUSY and and click to set data directory option to check where is the 
 data belongs to in old system 
 Step2 close BUSY and go to the specific path and copy tha data of Comp files in a pen drive 
 Step3 Go to new system where BUSY installed and paste the comp file data in DATA folder under 
 BUSYwin folder 
 Step4 Open BUSY and go to data directory and set the path of DATA folder where you 
 paste the data

I want to move my BUSY data to a new system. How can I do that?

To move BUSY data to a new system you need to follow the steps 
 Step1 Open BUSY and and click to set data directory option to check where is the 
 data belongs to in old system 
 Step2 close BUSY and go to the specific path and copy tha data of Comp files in a pen drive 
 Step3 Go to new system where BUSY installed and paste the comp file data in DATA folder under 
 BUSYwin folder 
 Step4 Open BUSY and go to data directory and set the path of DATA folder where you 
 paste the data

How do I restore data from Google Drive backups to a new computer?

To restore your data in new BUSY which was taken on the Google Drive, you can follow these steps:
 Step 1: Open the google drive and find the backup files such as DATA and DISK1.
 Step 2: Download both files in a folder.
 Step 3: Next, open BUSY on new system and select Restore Data option under the Company menu.
 Step 2: Choose the folder that contains backup files and click on OK button to start the restoring process.
 Step 3: If same data already exist in then BUSY will provide you an option to override it. You can chosse Yes/No as required.

I made an invoice but it seems to have disappeared. How can I recover or regenerate it?

If an invoice has accidentally disappeared and you need to recover it, follow these steps:
 Step 1: Go to the Display menu.
 Step 2: Click on the Checklist option.
 Step 3: Select Voucher Numbering reports; the following reports will be displayed:
 1: Blank Voucher Numbers.
 2: Duplicate Voucher Numbers.
 3: Missing Voucher Numbers.
 4: Unsequenced Voucher Numbers.
 5: Cancelled Voucher Numbers.
 Step 4: Choose Above the appropriate report.
 Important Note: In BUSY periods, there is no report for deleted voucher lists. However, if you are using the Audit Trail feature, check the Audit Trail Report in case any user deleted the voucher.

How can I restore backup data in BUSY? I accidentally deleted some important records.

We sincerely apologize for the data loss issue you have encountered. However, BUSY does not automatically delete any data without the operator's knowledge. We always prioritize data backup and have implemented a multi-layer backup system, including manual backup, automatic backup with Google Drive, and backup on close, among others.
If you have configured AutoBackup with Google Drive, that's excellent as it provides additional security for your data. To restore a backup in BUSY, follow the steps given below:
1. Open BUSY Software.
2. Navigate to the Company menu.
3. Choose Restore Data.
4. Select the file from the specified path.
5. Click OK to initiate the restore process.

Frequently AskedQuestions