Frequently Asked Questions

To get your deleted general ledger entry from last month re-entered, you can restore a backup of your data from before the entry was deleted or manually re-enter the entry into the software.

Yes, the backup of the data can be restored in case of data corruption or virus attack in BUSY. It is recommended to take regular backups to ensure the safety of your data.

In BUSY, there is not any default folder for backup. Further where you take backup that folder will be the default folder for next time. You can change the backup location if needed.

In case of using BUSY online, you need to share request mail for backup data on support@busy.in through authorised mail id with BUSY online subscription id, company name, contact name and contact number.

BUSY create two files as BUSY backup that contain all the company data. These backup files can be accessed through the restore option of BUSY Software which is available in the Company menu.

To restore data in different path , please follow the below steps:
Step 1:- Go to company menu
Step 2:- backup data
Step 3:- Mention path for backup .
Step 4:- Click ok and start the process. 

If you want to show updated data to someone can share backup file of the company by company menu- backup data - select company - and take latest backup of the company.

To restore data backup in BUSY , please follow below steps:
Step 1:- Go to company menu
Step 2:- Restore data. 
Step 3:- Mention path for Restore.
Step 4:- Click ok and start the process. 

If your financial data seems incorrect after the update, you need to restore the backup of data that you took before the update, and then you can identify where the mismatch happened.

You should wait for some more time as data migration can take some time. If it is still stuck, you can try restarting the migration process or contacting customer support for assistance.