Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - company access
I am unable to open my company in BUSY. What should I do?
If you are unable to open your company in BUSY, you can try the following steps to resolve the issue:
Step 1: Check for runtime errors occurring during the opening of the company, such as runtime error 5 or runtime error 3343.
Step 2: Take a backup of the company.
Step 3: Reindex the database as instructed.
Step 4: Make sure you are using the correct login credentials for your company.
Step 5: Check if there are any updates available for the software and install them.
Step 6: Restart your computer and try opening the software again.
Step 7: In the SQL database, restart the SQL services from SQL Management Studio or SQL Configure Manager.
I am unable to log in company, how to troubleshoot?
Find out the steps to check if you are unable to log in company in BUSY
Step 1 : First recheck the username and password you are entering is correct or not
Step 2 : If you forget your company username or password of admin then you have to take
Backup of this data and send to us on our support mail support@busy.in with your company letter head
Step 3 : If you forget sub user username or password Then log in that company with super user and follow the steps to change sub user password
Step 1 : Go to administration
Step 2 : Then go to users
Step 3 : Then select that user in modify and change username and password
Resolving path errors in BUSY and what actions to take to fix the path issue?
If you having path error in BUSY then please follow the given steps
Step 1: Go the set data directory and set the path where you have the data file of BUSY.
Step 2: If you do not have data file then select that path where you will create the data file
of BUSY
Step 3: If you are using in client system then you have to check that your server system
or data directory you set up in data directory is accessible or not using run command.
If still having any issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
Why am I unable to login into the company showing an Invalid error while mentioning the User ID and password in BUSY after the system shut down?
If you are unable to login in to the company showing an Invalid error while mentioning the User ID
and password in BUSY after the system shut down below are the steps to follow:-
Step 1: Ensure that the User ID and password you are entering are correct.
Step 2: Open the Control Panel and then navigate to the "Region" settings.
Click on the "Administrative" tab and select the "Change system locale" option.
Step 3: Untick the "Beta: Use Unicode UTF-8 for worldwide language support" option and restart
the system.
Step 4: If the issue persists then you have to share data with us at support@busy.in then we will
send your data after resetting the password on your mail within 48 hours.
I tried closing BUSY from the task manager but it did not fully close. What is the proper way to fully close out of the software?
If you are unable to close BUSY through the process of clicking on the 'Close Company' option and then exiting the software, you can try closing it from the Task Manager. Here are the steps to do it:
Step 1: Right-click on the Taskbar in your system.
Step 2: Click on the 'Task Manager' option.
Step 3: Under the 'Process' option, you will see the BUSY icon that is being opened from the back end.
Step 4: Click on the BUSY icon, then click on 'End Task' option. Also, check if there are any other BUSY icons (more than one icon) appearing or not. If there are, repeat the same process for each of them.
I'm unable to login to BUSY. It says invalid username/password even though I'm entering it correctly. What should I do?
If you are facing issue of wrong password while log in to the company and you are trying with the correct password then please check the steps below :
1. Go to Control Panel.
2. Go to Regioanl Settings
3. Set Date format as DDMMYYYY with English United Kingdom
4. Click on Aadministrative Tab
5. Click on Change System Locale
6. Untick the option Beta Unicode UTF.
7. Now restart the system and check again.
If you will still get the same issue then :
A. You can check the same data in any other system
B. Or you can share the data to us at support@busy.in for Password resetting.
Why can't I see all the companies even after activating the software, and how can I access them?
If you are not able to see all the companies in list, you can try these steps:
Step 1: If access database then check the Data Directory is correctly set under the Set Data Directory tab.
Step 2: Make sure the directory you have set contains all the company folders.
Step 3: If SQL database then check the server information is correctly mentioned under the Ser Server Information tab.
Step 4: Check the SQL server management studio contains all the companies.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I entered my company details like name, contact person, mobile number etc. but it says "company missing from list". Why can't it find my company?
If you can't find your newly entered company details, follow these steps to troubleshoot:
1:Single User License Issue:If using a single-user license and facing the no company found at data issue, close any newly opened instances and reopen the already existing one.
2:Database File Issue:If there's an issue with the db.bds file, making it impossible to open the company, you should restore from a recent backup. If a backup is not available, send your data to support@busy.in for repair charges may apply.
Note: If there's more than one data available, it may not show an error, but it might not display the data for the first company.
While we want to change default set data directory if it is incorrect?
While we set data directory shows error as Invalid so fix it with these steps:
Step 1: You can mention set data directory upto 35-40 characters.
Step 2: You can mention correct data path where data exist.
Step 3: If you are working on network basis then check you have shared that data folder properly or not.
Step 4: If you have fixed wrong data path in BUSY location then also shows no company in list.
Step 5: Data path should be in comp form not in backup or zip form.
Step 6: Also you can change data directory from set data directory option in company menu.
What is the reason for not displaying the company name while opening a BUSY company?
Their may be multiple reason for not showing company name in BUSY
Reason 1 : under Comp folder db.bds file is missing
solution : copy the db.bds file from old backup Comp folder and past on the current Comp folder
Reason 2 : Comp folder permission issue
solutions : check companies allowed option on set data directory option under company , mention the specific comp folder name in companies allowed or if you want to allow to show all conpany then select data directory manually and disable generate data path file
