Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - data errors
What is the process for indexing and re-indexing in BUSY? When should I re-index?
Re-index Databases in BUSY: These steps should help resolve issues related to errors and ensure that the databases are properly indexed for smoother operation.
Step 1: Take Full Backup: Before initiating any re-indexing process, ensure to take a full backup of your data.
Step 2: Address Error or Runtime Error 3146: If you encounter an error or runtime error 3146 while opening a company, consider re-indexing the databases.
Step 3: Open BUSY: Launch BUSY and go to the company menu.
Step 4: Select Re-Index Databases: Click on the Re-Index Databases option.
Step 5: Choose Company for Re-indexing: A window will prompt you to select the company for re-indexing. If you have the latest backup, choose the option to proceed without taking another backup.
Step 6: Wait for Re-indexing: The system will request you to wait while re-indexing the database for the specified company and financial year. Click OK to proceed.
Step 7: Address Runtime Error 5: If you encounter a runtime error 5 after opening the company, consider performing the re-indexing process.
How can I resolve the issue of data clashing with other vouchers?
To fix the issue of data clashing with other vouchers, follow these steps:
1.For Multiple Users:If you have more than one user, go to the control panel and find the sync center.
Select Manage Offline Files.
Choose Disable Offline Files, then restart each system where BUSY software is used via the network.
2.Take BUSY Data Backup:Ensure you have a backup of BUSY data.
3.Check for Incomplete Vouchers:Open the company in BUSY.
Go to the housekeeping option and look for Check Incomplete Vouchers.
Select Proceed to identiFinancial Year incomplete or mismatched voucher details.
4.Handle Incomplete Vouchers:If a voucher is empty or incomplete, enter valid data or cancel as needed.
5.Resolve Voucher Conflicts:If there's a conflict, delete the entry using F8.
Re-enter the data to resolve the clash.
Following these steps should help prevent and resolve data clashes with other vouchers in BUSY software.
I am getting an error message when trying to complete a transaction. What should I do?
To rectify the error, please follow the troubleshoot steps mentioned below.
Step 1: Check if you are encounterig the error in a particular voucher type or in posting all kinds on vouchers.
Step 2: If the error showing in one particular company, then you need to perform reindex in the database.
Step 3: To run reindex, open the company, go in housekeeping menu, select reindex database click on you can proceed as i have the latest backup and let the process get completed.
Step 4 : Now check by posting the transaction, if the error persists, kindly share your data backup on support@busy.in along with the admin username, error screenshot and BUSY serial number.
NOTE : Backup of data is mandatory before proceeding with troubleshooting steps
Resolving issues where data or entries are not showing up correctly in BUSY and fixing them?
If data or entries are not showing up correctly in BUSY then please follow the given steps
Step 1: Take the backup first
Step 2: Verify that the entries are posted correctly
Step 3: Check if there are any errors or discrepancies in the data entered.
Step 4: Regenerate reports after correcting any errors.
Step 5: Ensure that using the latest version.
Step 6: Run the update master balance from housekeeping menu.
Step 7: If not showing correct in the gst report then run update voucher gst summary from
housekeeping option.
If still having same issue then you can contact us on our centerlized 24*7 helpline
number i.e. 8282828282 or 011-40964096.
You can also share your query on support@busy.in
I am facing issues with multi-user access. Some entries made by other users are not visible to me. How can I resolve this?
If you are facing issues for not showing entries made by your sub user you should follow the
steps
1 It could be possible that your client systems data path is different according to your data directory
path so ensure that both systems data directory path should be same while working on same data
2 It could be possible Due to some unapproval of voucher entry its not showing in your system
so check the to be approved data and approve the same if any pending
3 It could be possible that your client system not connected with main server system due to some
internet issues so ensure the proper internet connection in both system for sharing data properly
How can I resolve the issue of being unable to quit when open forms?
If you receive a notification while closing the company and it shows unable to quit when open forms, follow these steps to resolve the issue:
1.If prompted to close open forms, select Yes to proceed.
2.If the issue persists, open the Task Manager press Alt + Ctrl + Delete keys.
3.Locate the accounting software, right-click, and select End Task to force close the application.
4.Ensure you have the latest backup.
5.Go to the company option and select Reindex the Database.
6.If the problem persists, check for the latest release of BUSY.
7.Uninstall the old version and install the full setup of the latest release.
By following these steps, you should be able to resolve the issue of being unable to quit when open forms.
Why does the software freeze while adding entries in BUSY?
The software may freeze while adding entries in BUSY due to various reasons.
Pls Follow the Below Steps :
Step 1: Check the Company Data Size as due to heavy data size it will take time.
Step 2: Issue is coming with Single party or with all parties
Step 3: Check if image is used in the company then image size should not be more.
Step 4: Check if there are huge pending Orders, Challan, Bill by Bill , party dashboard then it will take time to open it voucher.
Step 5: After backup , Reindex Database from housekeeping
If Still issue presists, Pls Contact on Customer Support 82828282828 or email at support@busy.in
What causes repeated issues in BUSY after resolving earlier? What is the backup process?
If there is some wrong activity happening with the data then the problem may reoccur.
And
We can take backup and restore the same from company menu.
For Backup follow the below step
Step 1:- Go to Company menu
Step 2:- Backup data
Step 3:- Select company
Step 4:- Mention user name and password of company
Step 5:- Sepecify path for backup
Step 6:- Select financial year for backup(Single or All).
For restoring backup follow the below steps
Step 1:- Go to company menu
Step 2:- Restore data
Step 3:- Mention path for restoration
Step 4:- Click ok
If same company already exits in list of company then it will ask for rewrite backup data on existing data. Select as per need (Yes or No)
What steps should I take if reports in BUSY aren't generating?
If the reports in BUSY aren't generating, you can try the following steps:
Step 1: Check if you have selected the correct report type and parameters; if not generating properly.
Step 2: Verify that the data you are trying to generate the report for is entered correctly in the system.
Step 3: If the report is not generating and encountering any errors, consider reinstalling the complete BUSY Software with the latest release.
Step 4: If the issue persists, please contact BUSY customer support for further assistance
The same transaction is showing up multiple times in my reports. Why is this happening and how can I resolve it?
the same transaction shoiwng up multiple times in your reports and for resolved this issue follow the below steps
step 1: first take backup and then re-index your data, for that need to open company then there is option called re-index data select company then re-index data year wise .
step 2: after re-index data still error not resolved then need to re-write your books for that you need to go in housekeeping menue and click on re-write books your issue will be re-solved
