Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - data errors
I have a multi-user setup for BUSY but changes made on one computer are not reflected on the other connected computers. What could be the issue?
If you are using a multi user setup in BUSY and changes made on the computer are not reflecting
on the other connected computers then it could be possible that the data directory in clent
systems are selected wrong So follow the steps to modify it
1 Go to the clicent system and open BUSY and go to set data directory option
2 set the serever system data directory path and save
3 then reopen BUSY
How can I troubleshoot errors during backup after an upgrade in BUSY?
If you are not able to open the company in the latest version of BUSY.
Pls follow the below steps :
Step 1: Change the data location and then check in BUSY
Step 2: If still same then open the data in the old version of BUSY and apply the data patch from house keeping
in the company and again upgrade it in the latest version of BUSY.
I am getting errors when trying to use certain features. What could be causing this?
There could be various reasons causing errors when using certain features in BUSY. It could be due to data corruption, software bugs, or incorrect settings. It is recommended to take Backup and Download BUSY Latest Release and install. If still getting errors when you are trying to use certain features. If issue persists, share error details or screenshots with BUSY support at support@busy.in for assistance.
Can you show me the error codes and resolutions in the user manual?
When you encounter an error, note down the error code that appears on your screen.
Open AnyDesk and share your screen with the support executive.
The support executive will guide you through the user manual, explaining the error code and its resolution.
By sharing the specific error code during the AnyDesk session, our support team can provide personalized assistance to troubleshoot the issue.
What should I do if my company file is showing wrong calculations or figures?
if your Company file Showing any report Wrong See following Step
Step 1: Take a backup of your Company Data
Step 2: Go to House Keeping then Click on Rewrite Books
Step 3: Click on option You Can Proceed i have the latest Backup
Step 4: Click on ok for run the Rewrite Books
What might be causing the Run time error 5, and how can this error be resolved?
In cases where Run time error 5 occurs, such as when opening data or ledger reports, follow these steps for resolution:
1.Take a backup of the data.
2.Reindex the database from both outside and inside.
3.If the error occurs while opening the ledger report, it might be due to transaction conflicts or missing tables or information from the database.
The software is showing incorrect account balances. How can I troubleshoot and fix incorrect balances?
The software is showing incorrect account balance, then you can follow below mentioned points:
Step 1: Go to Housekeeping tab and run update master balance so that actual balance get updated.
Step 2; Run incomplete voucher utility and clear all those voucher.
NOTE : Take backup of the data before making any changes.
The service bill invoice amount doesn't match the actual bill amount. What could be causing this discrepancy?
When the service bill amount doesnt match with the actual amount then we need to follow the below steps.
Step 1: After data backup,run the reindex database process from housekeeping.
Step 2: Check in short range,then you will get the particular date from which mismatch is coming and correct the voucher entry.
Some totals are calculating incorrectly in BUSY. How can I find and fix any formula errors?
To find and fix any formula errors in BUSY,
1.Check the formula used in the report or voucher to ensure it is correct.
2.Utilize the calculator in BUSY to double-check calculations.
3.If issues persist, share your remote desk or AnyDesk with a BUSY support executive for further assistance.
How to fix error that prevents closing BUSY?
Error occurs due to many reasons in BUSY, the solution may vary according to the error.
you can contact us on our centralized 24*7 support helpline number i.e. 8282828282 or 011-40964096.
For Email Support
You can also ask your query by sending email on support@busy.in
