Frequently Asked
Questions
Find Solutions to Common Issues Related to data-specific - data lost corruption
The software crashed while I was working on an important task and I lost some data. How can I recover or restore this data?
If the software get crashed while working on BUSY and lost some data then you can recover it from you data backup otherwise have to add it data manually in the BUSY.
Is customer data on BUSY stored securely?
Your BUSY data stored in your system drives, which is totally depends on your system performance. Further we recommend to take regularerly backup of your data to prevent any loss of data.
What can I do if my data gets corrupted while updating to the latest version?
If your data gets corrupted while updating to the latest version of BUSY, you can restore your data from the backup otherwise you have to share your data at our end.
Why am I getting an "unrecognized database format" error in BUSY?
The "unrecognized database format" error in BUSY can occur when there is an issue with the database file, such as corruption or an incorrect file format like format is not like.dbs
Why is my data showing as different files?
If data showing in different file size then it is possible that the data is being saved in different format and it may be heppen due to virus attack in system.
A file seems to be stuck open in the BUSY backend and I can't delete it. How do I close and delete this file?
If some entries are stucked and unable to delete that then you need to run Rewrite Books from the Housekeeping menu.
Note: Take backup of your data before running this process.
How do i recover my vouchers if my BUSY license is lost?
If your BUSY license is lost then no need to worry because all your data stored in your system drive not in license also in your backup files( If taken)
The financial 2022-23 is corrupted of my company. What should i do?
You need to check your data with your authorized channel partner if there is any possibility to repair your data.
You can also restore backup of your company if have.
How can I ensure the repair of my corrupted data is correct?
To ensure that the repair of your corrupted data is correct in BUSY, you can review your reports and check the last entry you have posted before data corruption.
How can I get support for data corruption issues in BUSY?
To get support for data corruption issues in BUSY, you can contact BUSY's customer support team. They will assist you in troubleshooting and resolving the data corruption problem.