Frequently Asked Questions

Here are steps to help you troubleshoot and resolve the issue:
 Step 1: Ensure that all transactions or entries are correctly inputted into the system.
 Step 2: Take backup and rewrite the database from housekeeping menu . 
 Step 3: Cross-Check the Data.
 Step 4: Look for errors, duplications, or missing entries from the check data list report . 
 Step 5: review the Audiyt trial report to find the difference . 
 Step 6: check data month by month applying date range

Backup Data: To take backup of your data from BUSYfollow these steps:
 Step 1: Open BUSYand select Backup Data option from Company tab.
 Step 2: choose the company that you want to backup.
 Step 3: Enter your username and password if required and select the location where you want to save your backup file.
 Step 4: Select the financial year that you want to backup, either All F.Y. or Selected F.Y. and click on the OK button to start the backup process.

Backup Data: To take backup of your data from BUSYfollow these steps:
 Step 1: Open BUSYand select Backup Data option from Company tab.
 Step 2: choose the company that you want to backup.
 Step 3: Enter your username and password if required and select the location where you want to save your backup file.
 Step 4: Select the financial year that you want to backup, either All F.Y. or Selected F.Y. and click on the OK button to start the backup process.

If your local data file may be corrupted, you need to troubleshoot as follows:
1. Take the data backup and re-index the data base from the company menu if your company is not open; if your company is open, then you can also re-index from the housekeeping option.
2. If not, then restore the backup of your data that you took before the correction.
3. If not, send your data to our support ID with the relevant details to recover the data if possible.

Once any file deleted from BUSY you cannot recover that 
You can restore the Backup data if you have any backup 
To restore backup data follow the below given steps:
Step 1: Click on Company menu and then select Restore data 
Step 2: Give the backup data path
Step 3: Click on Ok or Press F2
Step 4: A popup will appear for overwrite Select No.
Note :For BUSY data we recommend you to take backup on daily basis,and restore it as per the requirement

You should follow below steps if you have lost your data due to a power outage:
Step 1: Check latest backup of your data in local drive of your system.
Step 2: If you are using BUSY agent then check backup of google drive as well.
Note: As we recommand to take regularly backup of your data for security and to avoid data loss , You can use BUSY agent and take backup on your local drive drive as well as Google drive.

If you can recover the lost according data from the below steps.
 Step 1: When some entries are lost then you can enter it manually in the BUSY after the data backup.
 Step 2: If you have data backup of the company from which the entries has lost then you can restore it that data.
 We always recommend to take data backup as if you dont have backup then you will not be able to recover the lost data.

There could be multiple reasons why you are unable to see the data for a specific financial year in your 
company in BUSY accounting software. One possible reason could be that you are checking data in 
wrong financial so you can change your financial from administration by click on change Financial year option.Even you have to make sure that Financial should exist in concerned company If issue persist 
then you have to restore backup if you have.

If you're encountering errors with your data, follow these steps:
To better assist you, could you please provide more details about the issue or show it on AnyDesk for a more thorough resolution. Further you can follow below steps :
1.Ensure you have a recent data backup.
2.Reindex the database from inside and outside the application.
3.If the issue persists, run the rewrite option (may take time).
4.If the problem continues, send data with the error to support@busy.in for assistance.

In case of data corruption, you can restore your data from a manual or automatic backup, if you have taken one. If you do not have a backup, you can contact your authorized channel partner or reach us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in. You will need to send us your data for repair. (Please note that data repair is a chargeable process).