Frequently Asked Questions

If you missed the password of Softlock and your emailed ID is also not active now, how do you replace the registered email ID? For this, you need to follow the below steps:
Step 1: Advised to send mail to Support@busy.in with the latterhead request and invoice copy.
Step 2: and with all necessary details like company name, contact person, mobile number, registered mail ID, sr. no., etc.

No you can't reset password self 
Password reset is required only in case of forgot password 
for password reset follow these steps:
1. copy your comp folder from data location and send through mail with registered mail id 
2. At support@busy.in with proper detail like serial no. name and mobile no.
3. Our support team will resend data after reset password 
4. you can restore data and use

If you forgot your company username and password, follow these steps: 
 Step 1: Take a backup of your data. 
 Step 2: Write your BUSY Serial Number, Contact Person's name, Mobile Number, Email ID, Organization Name, and the issue, on your company letterhead. 
 Step 3: Scan the written letterhead and send it, along with the attached data, to support@busy.in email ID.

Steps to follow to reset the company password.
 Step:1 Call on BUSY helpline no i.e 8282828282 with your valid serial no.
 Step:2 They will guide your about the process that you have to mail them your data with your registered email id.
 Step:3 After reset your data they will send you the reseted backup file of the company which you can restore.

Steps to follow to reset the company password.
 Step:1 Call on BUSY helpline no i.e 8282828282 with your valid serial no.
 Step:2 They will guide your about the process that you have to mail them your data with your registered email id.
 Step:3 After reset your data they will send you the reseted backup file of the company which you can restore.

To change super username and password for accessing your company data if you forgot it follow below steps:
Step1: You need to take backup of the company and send it via email on support@busy.in.
Step2: We will reset your username and password and revert on the same mail, then you can restore your data and create super username and password as per your requirement.

To reset your password for your BUSY license if you have forgotten the same you can follow the steps:
Step1 open BUSY and go to license management and click on 
surrender softlock where you should fill the register mail ID and serial 
number and click on forgot password .
Step2 you will get the register password over the mail in your 
register mail ID

Find out the steps to follow if you forget your log in credentials of company in BUSY
 Step1 : You need to take backup of that company data 
 Step 2 :Then send that data on our support mail Support@busy.in with your company letter head 
 Step 3 : Then we will reset your company password and resend data to you

To update your company's password, you need to follow below steps:
 Step 1: Open your company with super user(Admin user) and go to Administration tab and click on Users.
 Step 2: Click on modify and select the user of which you want to update password.
 Step 3: On user page can update the password and save the changes.

To reset your username and password in BUSY follow these steps:
Step 1: Send your latest data to our support E-mail from your registered E-mail id alongwith your details such as serial number,company name and your name etc
Step 2: Our support team will coordinate you and after reset tha username and password for your data they will revert you