Frequently Asked Questions

If showing RTE 3800 08 is not at index in this table at the time of voucher entry, you need to follow these steps:
Step 1: Go to Housekeeping menu then select Reindex Database option.
Step 2: Run this process and wait till the process will complete.
Step 3: After complete the process then enter the voucher.
Step 4: If same issue persist then run rewrite books from the housekeeping menu.
Note: Take backup of your data before running this process.

If showing RTE 10010 while entering payment / receipt voucher, then you need to save voucher numbering configuration by using these steps:
Step 1: Go to Administration then click on Configuration.
Step 2: Select Voucher Series Configuration and choose the voucher type in which showing then error such as payment, receipt, etc.
Step 3: Selet voucher series and click on Voucher Numbering.
Step 4: Save it again and set renumbering as No.
Note: Take backup of data before making any changes.

In BUSY, Run time error 91 caused due to minor or major corruption.
To resolve the Query of RTE 91 at changing financial year, follow these steps:
Step 1: Take the latest backup of your data.
Step 2: Log in to your company and perform a database reindex database from the housekeeping section for both the previous and current financial years individually.
Step 3: Once the reindexing process is complete, proceed to change the financial year from the administration section.

You can run reindex data in BUSY for RTE 3343 but you need to follow some steps:
Step 1: Take backup of Your Data From Company menu 
Step 2: After Take Backup of Your Data Go to Company menu and click on Reindex Databases 
Step 3: Now select the comapny and tick the option of you can proceed as I have latest backup 
Step 4: Now reindex all FY One by one and then open your company"

If you are facing runtime error 5 invalid procedure call error then 
please follow the given steps
Step 1: Take a backup of the company in which you are experiencing this
 error.
Step 2: Open BUSY, navigate to the company menu, reindex the database
 and then select the company.
Step 3: Choose the option I have the latest backup click OK and 
 complete the process.
Step 4: Open the company after completing the reindex process without 
 any errors

There could be several reasons why you are getting an error when trying to generate financial reports in BUSY:
 Step 1: Some possible reasons include incorrect data entry, missing or incomplete information.
 Step 2 : issues with software compatibility.
 Step 3 : Errors in the software itself. 
 Step 4 : It is recommended to check your data for accuracy, ensure all required fields are filled correctly, and update your software to the latest version.

If you are facing error 420 while open the company then follow below steps:
Step1: Open BUSY software and then go to company menu
Step2: Then click on backup data option and select company, mention username and password if required 
Step3: Now specify path for taking backup and then restore the same data backup by click on restore data option with overwrite no 
Step4: Afterward, open the company again from open company option and view the data

If while opening any report in BUSY showing RTE 6 follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then Go to housekeeping menu and select reindex database option.
Step 3: After completion of the process check the report again.
Step 4: If still faces the same problem then make sure to open report in short range as sometimes when the columns in the report are more than the normal report this error occurs.

If 3343 error is coming during open company then you need to follow some steps :
Step 1: Take backup of Your Data From Company menu 
Step 2: After Take Backup of Your Data Go to Company menu and click on Reindex Databases 
Step 3: Now select the comapny and tick the option of you can proceed as I have latest backup 
Step 4: Now reindex all FY One by one and then open your company

If you are facing error 420 while open the company then follow below steps:
Step1: Open BUSY software and then go to company menu
Step2: Then click on backup data option and select company, mention username and password if required 
Step3: Now specify path for taking backup and then restore the same data backup by click on restore data option with overwrite no 
Step4: Afterward, open the company again from open company option and view the data