Frequently Asked Questions

To resolve runtime errors when adding sales invoices on the desktop app, you can try the following Steps:
Step 1 : Take a backup of your data.
Step 2 : Re-index the software from company menu
Step 4 : Make sure you have the latest release of the software installed.
if you still facing issue, you can you can contact to our support helpline no i.e. 8282828282 or 40964096 or also can email us at support@busy.in

If you see any other RTE (run time error) while opening the company, you can try below troubleshooting steps:
Before doing anything take latest backup of your data.
Step 1: If showing RTE-3343 or RTE-5 then run Reindex Database from the Company menu.
Step 2: If showing RTE-420, then take backup of that company and restore it with overwrite no.
Step 3: If showing RTE-3265 then try to run that data in any lower of BUSY.

Runtime Error 91, "Invalid call or argument," in BUSY while rewrite book occurs when you're trying to execute the procedure before completing the previous procedure follow these steps to resolve the issue:
If error message show Runtime Error ‘91’ While rewrite book follow the below steps:
Step 1: If the issue comes while rewriting a book then it is necessary to proceed with sending the data of backup to r & d on
 support@busy.in.

Yes if you encounter error 5 then you can follow some steps:
Step 1: Take backup of Your Data From Company menu 
Step 2: After Take Backup of Your Data Go to Company menu and click on Reindex Databases 
Step 3: Now select the comapny and tick the option of you can proceed as I have latest backup 
Step 4: Now reindex all FY One by one and then open your company

RTE 5 after open software to fix this error follow this steps 
1.Install our latest version of software , 
2.Check in the regional setting from Control Panel the language It should be (English us). 
3.Re-index data for all Financial Yearand then open comapny and run re-index from house keeping utility also . 
4.If any error comes again that means data is corrupted and you need to send it on support mail.

To resolve the RTE 3167 while opening the Ledger Report, you should follow these steps:
Step 1: Take the latest backup of the company.
Step 2: Open the company and then go to the House keeping Tab and run Rewrite books.
Step 3: After completing the process, open the ledger report and check if the error is resolved or not.
Step 4: If the issue persists, send the data backup to support@busy.in for further assistance.

if you encounter error 5 then you can follow some steps:
Step 1: Take backup of Your Data From Company menu 
Step 2: After Take Backup of Your Data Go to Company menu and click on Reindex Databases 
Step 3: Now select the comapny and tick the option of you can proceed as I have latest backup 
Step 4: Now reindex all FY One by one and then open your company

Step 1: Take Backup of Your Data From Company menu 
 Step 2: After Take Backup of Your Data, Go to Company menu and click on Reindex Data Option 
 Step 3: Now select the concern company and it will show you the prompt for latest backup you can click on option that is you can process as I have latest back up 
 Step 4: Now Reindex Your Data.

There could be few reasons due to we are unable to close the company after configuring the auto-backup:
 1: In backup configuration we have specified Enforce to take backup while close the company
 2: Specified folder in backup configuration does not exist.
 3. If still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & for further assistance You Can Also Mail us on Support@busy.in

To solve the RTE 13 type mismatch while importing data from excel follow below steps:
Step 1: Take a latest backup of the data.
Step 2: Then Go to housekeeping menu and select reindex database option.
Step 3: After completion of the process check again by importing data.
Step 4: If still error persist then close all BUSY tab and Go to control panel and make sure set region, locale as english united kingdom.