Frequently Asked Questions

If you are unable to save the invoice and facing an error message of RTE5 follow below steps:
Step1: Firstly take latest backup of company and then go to house keeping menu
Step2: Then click on Reindex database option and select you can proceed as i have latest backup option and press OK 
Step3: After completing the process a confirmation message will appear on the screen, after which you can proceed to create the invoice again

To resolve the problem of RTE 5 while open the company or creating the master follow below steps:
Step 1: Take a latest backup of the company.
Step 2: Then Go to company menu and select reindex database option if showing while open company.
Step 3: If RTE 5 is showing while creating masters then Go to housekeeping menu and select reindex database option.
Step 4: After completion of the process check by recreating masters or open company.

The error message "Some exclusive operation is running, try again later" indicates that there is a specific operation or process currently being executed in the system, which is causing a temporary limitation or restriction. The error message suggests waiting for some time and attempting the operation again later. This error is specific to the system or software being used, and the exact cause and resolution may vary depending on the context and specific situation.

To resolve the RTE which is coming at the time of saving voucher need to follow below steps.
 Step 1: Take a latest backup of the company.
 Step 2: Go to housekeeping menu and select reindex database option then run the process.
 Step 3: After completing check with resave master again if still faces issue follow next step.
 Step 4: In housekeeping menu click on check incomplete voucher and check junk characters also.

If showing RTE 1004 while exporting reports in excel follow below steps:
Step 1: Make sure BUSY and excel are installed in same drive of system.
Step 2: Run BUSY as an administrator mode by right click on BUSY icon then select Run as administrator.
Step 3: Open User Account Control settings and scroll down to Never Notify.
Step 4: Open control panel and repair excel by right click on that.
Step 3: Reinstall the microsoft excel latest version.

If BUSY is showing error then you can take some steps :
Step 1: Take backup of Your Data From Company menu 
Step 2: After Take Backup of Your Data Go to Company menu and click on Reindex Databases 
Step 3: Now select the comapny and tick the option of you can proceed as I have latest backup 
Step 4: Now reindex all FY One by one and then open your company for voucher entry.

To resolve the RTE 3197 which occur at adding voucher in BUSY then follow the below steps:
Step 1: Take the latest backup of your data.
Step 2: Open the company then go to housekeeping section.
Step 3: Choose the reindex database option then select the option you can proceed as i  have the latest backup and click on Ok.
Step 4: If you found the same issue then run rewrite books option then check again.

If in BUSY run time error 91 shows,it depends upon when is this error arising.Run time error 91 maybe while open BUSY or company or while any vocher entry and while other configurations in BUSY.It is associated to system's regional settings to be set as english UK and other process in housekeeping option in BUSY depending upon when it shows run time error in BUSY.So must take backup before any process in BUSY

To resolve the query of RTE 3135 syntex error joint operation at the time of printing follow below steps:
Step 1: Go to administration menu then select configuration option.
Step 2: Then select hardware configuration option and make sure to select the correct printer.
Step 3: If still same error shows then check by giving print of pdf outside BUSY.
Step 4: If same error persist then user need to install the printer driver in the system.

You should follow below steps to fix the issue which you are getting while delete an invoice:
 Step 1: Take backup of your data.
 Step 2: Go in House keeping section.
 Step 3: Click on "Re-write Books" option.
 Step 4: Run the process.
 Step 5: Check If still facing same issue can contact to your channel partner or on our 24*7 Helpline No. 8282828282 can share your concern on support@busy.in as well.