Frequently Asked
Questions
Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte generic application related
How do I troubleshoot issue X in BUSY?
If your BUSY facing error, you can try below troubleshooting steps:
Please make sure to take latest backup of your whole data before doing any troubleshooting.
Step 1: If BUSY freezes and you cannot close or access it, you can use the Task Manager to force it to close and then reopen it.
Step 2: You should first check if there is any RTE (run-time error) message before the crash and when it occurs, whether it is when you open BUSY, a specific data file, or while working in any data file.
Step 3: If BUSY crashes while working or opening any data file then can run Reindex Database from housekeeping/Company menu.
Step 4: If BUSY crashes while opening software then make sure that BUSY latest version installed.
Step 5: Make sure BUSY run as administrator.
Step 6: Check any antivirus blocked BUSY.
Step 7: Check after reinstall BUSY.
If same problem persist then you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
The software stops responding when I try to open certain reports like sales register. What could be causing this and how can I access those reports?
If your BUSY stops responding when you are trying to open certain reports like sales register, you can follow these steps to resolve the issue:
Step 1: Try restarting your software.
Step 2: Restart your device.
Step 3: Go to Housekeeping menu and select the Reindex Databases option.
Step 4: Run the process and check the issue is resovle or not. If issue is not resolve, Remove the junk characters and Incomplete vouchers and try again.
Step 5: Run BUSY in administrator mode. Set compatibility, down UAC, change region setting UK and US, and give everyone rights to BUSY.
Step 6: Ensure you are using latest BUSY update. If not, Update your BUSY in latest version.
Step 7: Try reinstalling BUSY in a new fresh folder.
Step 8: If the issue persists, contact customer support for further assistance.
Note : Ensure you have latest backup before performing any housekeeping option in BUSY. and you have upgrade your BUSY in latest version. You should also take a daily backup to prevent any data loss.
I was logged out of BUSY suddenly. How can I make sure I stay logged in?How do I generate an e-way bill in BUSY?
If you do not work for long time you can lock BUSY through ctrl+k or use your system on never sleep mode.
"For Automatic configuration of e-way bill in BUSY please follow these steps:
1. Go in Administration then go in configuration
2. Then Go in Features/options menu and click then go in GST/VAT
3. Then Go in E-way bill configuration and mention some detail like from place and pin code
4. Then Go in Gsp configuration and create gsp id and mention here
for create GSP id please follow these steps:
Open E-way Bill portal
Then Go in registration
Then Go in for GSP
Mention OTP(which was received on Registered mail id or Register mobile Number
After mention OTP and create new id
5. After save configuration Go in Administration then configuration
6. Then Go in voucher series configuration and select voucher type
7. Then select series and click on voucher configuration
8. Enable input transport detail yes and generate E-way bill after save voucher yes
The BUSY dashboard is showing error messages. How do I resolve these errors?
To resolve errors on the BUSY dashboard, you can try the following steps:
Step 1: If you see RTE (run time error)-430 while opening BUSY, it means that you have installed the update setup in the wrong drive where BUSY is not installed. You need to install the update setup in the correct drive where BUSY is installed.
Step 2: If you see any other RTE (run time error) while opening the company, it means that your database is corrupted or damaged. You need to repair your database by using the Reindex Database option from the Company menu. Before doing this, you need to back up your data.
Step 3: If you see any data mismatch issue, it means that your data is inconsistent or incorrect. You need to compare your data with a backup before the update and find out the cause of the issue. Restore that data and compare them by checking the reports and vouchers for any discrepancies.
How do I troubleshoot issues and errors in BUSY?
To troubleshoot issues and errors in BUSY, you can try the following steps:
1. Check for any error messages or codes displayed and refer to BUSY's documentation or knowledge base for specific troubleshooting steps related to that error.
2. Restart your computer and relaunch BUSY to see if the issue persists. Sometimes, a simple restart can resolve minor software glitches.
3. Ensure that you are using the latest version of BUSY. Check for any available updates and install them if necessary.
4. Verify that your system meets the minimum requirements to run BUSY smoothly. Check BUSY's documentation for the recommended system specifications.
5. If the issue is related to specific data or files, try taking a backup and then re-indexing the data. This can help resolve any corruption or inconsistency in the data.
6. If the issue persists, consider reaching out to BUSY's customer support for further assistance. They can provide more specific troubleshooting steps based on the nature of the problem.
Why does the system give errors like "Application Error" and "ERP Application Error" during invoice generation? How can these errors be prevented?
If this errors Occur like "Application Error" and "ERP Application Error" during invoice generation Follow These Steps:
1.Take the Backup of Your Data.
2.Then Install the Latest Version of BUSY in Fresh Folder.
3.If not solved .Temporarily disable your antivirus & Exclude BUSY in Your Antivirus.
4.Temporarily disable firewall & Create Inbound Outbound Rule For BUSY.
5.Remember to enable them again once the issue is resolved.
6.Give Everyone Rigts to BUSY For this Right Click on BUSY Icon then Click on Properties Then Click on Security & Then click on edit Then click on add then enter name everone Create User.
7.Also Check By Changeing the Internet Connection.
8.Check if there are any other Software Creating connectivity issues.
9.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
Why am I getting errors while exporting reports in BUSY after upgrading to the latest version?
If you're seeing errors when you try to export reports in the latest version of BUSY, here's what you can do to fix it:
Step 1: Update Your Software: First, make sure you have the newest version of BUSY. Check for updates, and if there are any, install them.
Step 2: Check Your Computer: Verify that your computer meets the system requirements for the software. This means making sure you have enough disk space, memory, and that your operating system is compatible with the software.
Step 3: Report the Issue: If the problem persists and you suspect it's a software bug, check if there are any known issues related to report exporting in the latest version. If you can't find a solution, report the issue to BUSY support at support@busy.in.
By following these steps, you can troubleshoot and resolve the errors you're encountering when exporting reports in BUSY.
I am getting errors in BUSY after updating to the latest version. How can I resolve this?
Follow given steps to resolve the errors in BUSY after updating to the latest version:
Step 1: Check that you have update BUSY correctly.
Step 2: Set UAC compatabilty, to set it type UAC in search bar of your system.
Step 3: Then select change user account control settings and set it down.
Step 4: Also then click right on BUSY icon.
Step 5: Select properties and click compatabilty option.
Step 6: Then right click on run this program in compatabilty mode for and run this program as administration.
Step 7: Exclude BUSY from antivirus or through window security.
Step 8: Check regional settings.
Step 9: Take backup of data and copy BUSYwin folder.
Step 10: Uninstall all setup previous setup from control pannel.
Step 11: Install BUSY in fresh folder.
If still issue persists then share concern on support@busy.in
I am getting repeated errors in BUSY related to .dll files. How can I fix corrupted .dll files?
To fix the .dll file errors in BUSY, please follow these steps:
Please Note: Take latest backup of your data before making any changes.
Step 1: Run BUSY as an administrator by right-clicking on the application icon and selecting “Run as administrator”.
Step 2: Check your antivirus or firewall settings and make sure they are not blocking BUSY Application from accessing the internet or other resources.
Step 3: If the problem persists, uninstall BUSY and then reinstall it from the official website.
Step 4: If the problem still remains, delete the system folder from the BUSYwin folder and then reinstall BUSY again.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can i resolve the error code 13 at data uploading through BDEP in BUSY?
If you are facing an error code 13 while uploading data through bdep in BUSY then you can check by update the BUSY release as no such issue found in updated BUSY. To update the BUSY release, follow these steps:
Step 1: Open the BUSY application
Step 2: Click on Company menu then select the Check BUSY update option from it.
Step 3: Now speciFinancial Year the path to download the update setups then click on Download updates tab. Two setup files will appear in specified path.
Step 4: Afterward, go to the location where the setup file was downloaded, and install both the product and statutory setup individually in the same folder where BUSY is installed.
Step 5: After the installation, your BUSY software will be updated.
Note: Take latest backup of your all data before upgrading.
