Frequently Asked
Questions
Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte generic application related
Why does the system give errors like "Application Error" and "ERP Application Error" during invoice generation? How can these errors be prevented?
If this errors Occur like "Application Error" and "ERP Application Error" during invoice generation Follow These Steps:
1.Take the Backup of Your Data.
2.Then Install the Latest Version of BUSY in Fresh Folder.
3.If not solved .Temporarily disable your antivirus & Exclude BUSY in Your Antivirus.
4.Temporarily disable firewall & Create Inbound Outbound Rule For BUSY.
5.Remember to enable them again once the issue is resolved.
6.Give Everyone Rigts to BUSY For this Right Click on BUSY Icon then Click on Properties Then Click on Security & Then click on edit Then click on add then enter name everone Create User.
7.Also Check By Changeing the Internet Connection.
8.Check if there are any other Software Creating connectivity issues.
9.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
Why am I getting errors while exporting reports in BUSY after upgrading to the latest version?
If you're seeing errors when you try to export reports in the latest version of BUSY, here's what you can do to fix it:
Step 1: Update Your Software: First, make sure you have the newest version of BUSY. Check for updates, and if there are any, install them.
Step 2: Check Your Computer: Verify that your computer meets the system requirements for the software. This means making sure you have enough disk space, memory, and that your operating system is compatible with the software.
Step 3: Report the Issue: If the problem persists and you suspect it's a software bug, check if there are any known issues related to report exporting in the latest version. If you can't find a solution, report the issue to BUSY support at support@busy.in.
By following these steps, you can troubleshoot and resolve the errors you're encountering when exporting reports in BUSY.
I am getting errors in BUSY after updating to the latest version. How can I resolve this?
Follow given steps to resolve the errors in BUSY after updating to the latest version:
Step 1: Check that you have update BUSY correctly.
Step 2: Set UAC compatabilty, to set it type UAC in search bar of your system.
Step 3: Then select change user account control settings and set it down.
Step 4: Also then click right on BUSY icon.
Step 5: Select properties and click compatabilty option.
Step 6: Then right click on run this program in compatabilty mode for and run this program as administration.
Step 7: Exclude BUSY from antivirus or through window security.
Step 8: Check regional settings.
Step 9: Take backup of data and copy BUSYwin folder.
Step 10: Uninstall all setup previous setup from control pannel.
Step 11: Install BUSY in fresh folder.
If still issue persists then share concern on support@busy.in
I am getting repeated errors in BUSY related to .dll files. How can I fix corrupted .dll files?
To fix the .dll file errors in BUSY, please follow these steps:
Please Note: Take latest backup of your data before making any changes.
Step 1: Run BUSY as an administrator by right-clicking on the application icon and selecting “Run as administrator”.
Step 2: Check your antivirus or firewall settings and make sure they are not blocking BUSY Application from accessing the internet or other resources.
Step 3: If the problem persists, uninstall BUSY and then reinstall it from the official website.
Step 4: If the problem still remains, delete the system folder from the BUSYwin folder and then reinstall BUSY again.
If you need any assistance you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
How can i resolve the error code 13 at data uploading through BDEP in BUSY?
If you are facing an error code 13 while uploading data through bdep in BUSY then you can check by update the BUSY release as no such issue found in updated BUSY. To update the BUSY release, follow these steps:
Step 1: Open the BUSY application
Step 2: Click on Company menu then select the Check BUSY update option from it.
Step 3: Now speciFinancial Year the path to download the update setups then click on Download updates tab. Two setup files will appear in specified path.
Step 4: Afterward, go to the location where the setup file was downloaded, and install both the product and statutory setup individually in the same folder where BUSY is installed.
Step 5: After the installation, your BUSY software will be updated.
Note: Take latest backup of your all data before upgrading.
Is the BUSY server down? I can't seem to access the software right now.
If you are unable to access BUSY, please go with the following troubleshoots:
Step 1: you should first check if there is any RTE (run-time error) message before the crash and when it occurs, whether it is when you open BUSY, a specific data file, or while working in any data file.
Step 3: If BUSY crashes while working or opening any data file then can run Reindex Database from housekeeping/Company menu.
Step 4: If BUSY crashes while opening software then make sure that BUSY latest version installed.
Step 5: Make sure BUSY run as administrator.
Step 6: Check any antivirus blocked BUSY.
Step 7: Check after reinstall BUSY.
If same problem persist then you can reach out to us on our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I am getting an error message in BUSY. How do I fix it?
If You are getting an error message in BUSY follow These steps:
1.You Can face Many Type of Errors Its Can Be application Error Or Database Error.
2.You Can Troubleshoot Your Errors
3.Take The backup your data.
4.Update BUSY with latest release.
5.You Can Also Try to Install BUSY in fresh folder.
6.Set UAC compatibility,through search UAC in search bar of your search and set it down.
7.Set BUSY as compatiblity mode for.
8.Exclude your BUSY in Anti Virus or in window security.
9.Check By Reinddexing Data Base.
10.If Still the issue persists, contact To Our 24*7 Centralized customer support on 8282828282 or 1140964096 & For further assistance You Can Also Mail us on Support@busy.in
I'm getting an error message when trying to access BUSY. What does this error mean and how can I resolve it?
To rollback or fix problems with the BUSY update, you can try restoring a backup of your previous version of the software. follow below steps:
Step 1: Disable antivirus or exclude BUSY from antivirus properties.
Step 2: Right-click on the program icon and select Properties from the drop-down menu.
Step 3: Select the Compatibility tab. Under Compatibility mode, check the box next to Run this program in compatibility mode then select Apply and OK.
Step 4: Drag UAC user account control down from window search option.
Step 5: Then set correct date, time and region, locale as united kingdom from control panel.
Step 6: Restart system in order to see the effect of change.
Step 7: If still faces the same problem then try updating the software to the latest release.
The BUSY update caused some issues. How can I rollback or fix problems with the update?
To rollback or fix problems with the BUSY update, you can try restoring a backup of your previous version of the software. follow below steps:
Step 1: Disable antivirus or exclude BUSY from antivirus properties.
Step 2: Right-click on the program icon and select Properties from the drop-down menu.
Step 3: Select the Compatibility tab. Under Compatibility mode, check the box next to Run this program in compatibility mode then select Apply and OK.
Step 4: Drag UAC user account control down from window search option.
Step 5: Then set correct date, time and region, locale as united kingdom from control panel.
Step 6: Restart system in order to see the effect of change.
Step 7: If still faces the same problem then try updating the software to the latest release.
How can i tackle the error of RTE 53 and BUSY7.dll file missing error at BUSY opening?
If you are facing run time error 57 and BUSY7.dll file missing error, you can reinstall BUSY by following these steps:
Step 1: Take the latest backup of your data.
Step 2: Open the control panel then go to programs and features option.
Step 3: Right click on BUSY setups and uninstall the same.
Step 4: Now, Go to busy.in site then click on resource and choose the download option.
Step 5: Click on download the BUSY latest version.
Step 6: Next, double click on setup and install the same.
Step 7: After installation, open the BUSY and set data directory.
Note - Before installing BUSY, you can cut the system folder that exists in the BUSYWin folder where BUSY was previously installed and paste it into another folder.
