Frequently Asked
Questions
Find Solutions to Common Issues Related to errors-feedbacks-bugs - rte generic application related
I am getting an error message "Error loading DLL. BUSY DAT" when opening my company file of BUSY. How can I fix this?
To fix error of loading DLL.BUSY21 DAT follow these steps:
Step 1: First take backup of data.
Step 2: Then go in This PC then select C Drive then open window folder.
Step 3: Then select folder SysWow64 & then replace file DLL file from another system.
Step 4: Then open cmd & then register this file as REGSVR DLL file & then check.
What details do I need to provide to get support for errors in BUSY software?
Find out the steps to get support for errors In BUSY
Step 1 : First you have to provide your BUSY serial no
Step 2 : Told us about the error no and errors details which are displaying in BUSY
Step 3 : You have to connect your system online to show us on anydesk or ultraviewer if needed
issue in data saving RTE13 Type mismtach
If the error shows an RTE13 type mismatch, you need to check the below reasons:
1. Check the date format in the control panel; it should be the dd/MM/yyyy format.
2. Set the regional setting as per the English (united states).
3. Also, you need to date and format the time zone as Chennai, Kolkata, Mumbai, and New Delhi.
How do I adjust the UAC settings to get the software to work properly?
To set the UAC user account control in system follow below steps:
Step 1: Go to Start and open Control Panel.
Step 2: Select System and Security.
Step 3: Under Security and Maintenance, select Change User Account Control settings.
Step 4: Move the slider to bottom.
Step 5: Select OK to save your changes.
Showing RTE5 while open company
If showing RTE5 while opening a company then follow the steps
1 open BUSY and take a backup of the company then click on reindex database
2 then select the company and select you can proceed as i have the latest backup and ok
3 then press ok for reindexing on each financial year and save
RTE-13 type mismatch how to fix it ?
If showing RTE 13 type missmatch while opening BUSY then follow the steps
to resolve
1 Go to control panel from windows search option and click on regional setting
2 Click on administrative and click to change system locale
3 select region United states english and press ok
4 Restart the computer and reopen BUSY
The software is showing blank screens when I try to view voucher details. What should I do to resolve this?
To resolve the issue of blank screens when viewing voucher details in the BUSY, you can try adjusting the screen resolution settings. This may help make the voucher details visible on your screen.If you are generating Voucher list you need to confirm date range. also Check BUSY latest version and Release.
Why am I unable to save or submit my work in the accounting software? How can I fix this?
To save or submit your work in the accounting software, you need to check the below steps:
1. You can check whether the error message is not showing when you save or submit your work.
2. Also, make sure you have the right to save or submit your work while BUSY.
Some files in BUSY now say "status drive". What does this mean and how can I change it back?
If some files in BUSY say status drive it means there is a space issue in this particular drive
or the drive selected is not available to solve the issue you need to ensure that the drive you
selected have showing in system and having space on it
How can i resolve the RTE 13 type mismatch at BUSY opening?
If you are facing run time error 13 type mismatch at BUSY opening, then you must correct the regional setting of system by follow these steps:
Step 1: Go to control panel of system then click on region setting.
Step 2: Select English (United states) and save the regional setting.