Frequently Asked
Questions
Find Solutions to Common Issues Related to features - digital signature
How to add digital signatures and customize invoices in BUSY?
If you want to use digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click...
I am getting error while applying digital signature on invoices in BUSY. How to fix?
If you are getting an error while applying a digital signature on invoices in BUSY, there are a few steps you can take to troubleshoot and fix the issue:
1. Check your digital signature settings: Go to Features & Options in BUSY and verify that your digital signature dongle name...
I am unable to print invoices/purchase orders/sales quotations etc. with digital signature in BUSY. What should I do?
If you are unable to print invoices, purchase orders, sales quotations, or other documents with a digital signature in BUSY, you should try the following steps:
1. Make sure that you have properly configured the digital signature settings in BUSY. Refer to the software's documentation or user guide for instructions on how to set up and enable digital signatures.
2. Check if the digital signature certificate is valid and properly installed on your computer. Ensure that the certificate is recognized by BUSY.
3. Verify that you have the necessary permissions and access rights to print documents with digital signatures. Check your user roles and permissions in BUSY.
4. Ensure that you have selected the correct printing configurations for documents with digital signatures. Double-check the settings related to signature placement and visibility in the print preview.
5. If the issue persists, try exporting the document with the digital signature as a PDF file and then printing the exported file. This can help bypass any printing issues within BUSY.
If none of these steps resolve the problem, it is recommended to reach out to BUSY support for further assistance.
Error in confirmation of DSC in BUSY: Troubleshoot the following steps: Check if DSC is expired or active Reinstall your DSC Dongle. Delete your signature and reinstall again. Enter again the entire details given in DSC then Check.
If you have installed your Digital Signature Certificate (DSC) but are still facing problems in BUSY, here are some troubleshooting tips:
1. Ensure that your DSC is properly installed and configured in BUSY. Double-check the settings and make sure the correct certificate is selected.
2. Verify that your DSC is valid and not expired. Renew or update your DSC if necessary.
3. Check if the authentication code feature is enabled in BUSY and properly set up. Make sure you have entered the correct authentication code, if required.
4. If you are facing issues specifically related to invoices, review the invoice settings and templates in BUSY. Ensure that the necessary fields and options are correctly configured.
5. If the problem persists, consult the BUSY documentation or contact BUSY support for further assistance in troubleshooting DSC-related issues.
Remember, the troubleshooting steps may vary depending on the specific version and configuration of BUSY software you are using. It is recommended to refer to the BUSY documentation or seek support from BUSY directly for accurate and detailed guidance tailored to your situation.
The E-Invoices I generate do not contain a digital signature. What do I need to do to get a digital signature on the E-Invoices?
In the E invoice already E sign coming by default in this digital signature not required, but in your sales invoice we can configure it for this follow below steps:
Step 1: Go to Administration.
Step 2: Select Configuration, then Features & Options.
Step 3: In the General Options, set Apply Digital Signatures to Invoice Document to Yes.
Step 4: Click on the Configure tab.
Step 5: Specify the digital signature software vendor, select the digital signature certificate(s), specify the password or PIN, and specify the search string.
Step 6: After configuring this, go to the Transaction option.
Step 7: Select the sales voucher you want to configure.
Step 8: Click on Modify and enter the required voucher number to open the voucher.
Step 9: Open the sales voucher and click on the Sales Invoice Print option.
Step 10: Choose Apply a digital signature (only PDF) and select Yes.
Step 11: Export the invoice in PDF format.
Step 12: Once you export the invoice in PDF, you will see the digital signature applied to your sales invoice.
Why does my digital signature not show up correctly in documents created in BUSY?
There could be several reasons why your digital signature may not show up correctly in documents created in BUSY. Some possible reasons include:
Step 1 : Incorrect configuration: Ensure that you have properly configured your digital signature settings in BUSY. Double-check the settings to make sure they are accurate.
Step 2 : Compatibility issues: Check if your digital signature is compatible with BUSY . Ensure that the file format and encryption algorithm used for the digital signature are supported by the software.
Step 3 : Document format: Verify that the document format you are using in BUSY supports digital signatures. Some document formats may not be compatible with digital signatures or may require additional steps for the signature to appear correctly.
Step 4 : Software version: Ensure that you are using the latest version of BUSY. Older versions may have compatibility issues or bugs that could affect the appearance of digital signatures.
What troubleshooting can I do if my digital signature is not getting configured with BUSY?
If your digital signature is not getting configured with BUSY, you can try the following troubleshooting steps:
Step 1: Make sure you have installed the necessary drivers and software for the digital signature device.
Step 2: Check if the digital signature device is properly connected to your computer.
Step 3: Restart your computer and try configuring the digital signature again.
Step 4: Ensure that you have entered the correct PIN or password for the digital signature device in BUSY.
Step 5: Check .net framework 3.5 or above installed in your system.
Step 6: Make sure single BUSY version installed in your system. If not then remove all old version and install latest version ( Make sure to take latest backup of your data).
Step 7: Reinstall your DSC certificate from control panel.
Step 8: If same issue persists then can get assistance from our 24X7 helpline number: 8282828282 or 011 40964096. You can also email us your query at support@busy.in.
I am having trouble exporting PDF files with my digital signature. What should I check?
If you are having trouble exporting PDF files with your digital signature in BUSY, you should check the following:
1. Make sure that your digital signature dongle is connected properly and recognized by the software.
2. Verify that you have the necessary permissions and access rights to apply digital signatures.
3. Check if there are any issues with the PDF reader software you are using. Try using a different PDF reader, such as Adobe Reader, to see if the problem persists.
4. Ensure that you have selected the correct digital signature and applied it correctly to the PDF file.
5. Double-check the settings and configurations related to digital signatures in the software.
6. If the issue persists, consider updating your BUSY to the latest version, as it may contain bug fixes or improvements related to digital signatures.
7. If none of the above steps resolve the issue, contact BUSY customer support for further assistance.
How to configure digital signature settings in BUSY?
To configure Digital signature in BUSY then follow the below steps:
Step 1: Go to Administration Menu
Step 2: Click on Configuration
Step 3: Then click on Feature and option
Step 4: Then click on General feature
Step 5: Enable Apply Digital signatures in invoice/document option as Y then click on configuration box
Step 6: Select BUSY in the field of Select digital signature software vendor
Step 7: Select respective certificate in the given field of Available digital signature certicate
Step 8: Then mention password and click on save button
Step 9: Then save the configuration by click on save button
Step 10: While exporting the invoice as a PDF, the Digital Signature Certificate (DSC) will be automatically applied to the respective invoice.
Note : It is recommended to open PDFs using Adobe Reader and Pluggin DSC in the specific system where you want to apply the Digital Signature Certificate (DSC) in invoice
My digital signature expired recently. How can I renew it and get it working again with BUSY?
To renew your expired digital signature and get it working again with BUSY, you will need to follow these steps:
Step 1: Contact the authorized provider or vendor from whom you obtained your digital signature certificate.
Step 2: Request them to renew your digital signature certificate.
Step 3: Provide any necessary documentation or information required for the renewal process.
Step 4: Once your digital signature certificate is renewed, you will receive a new certificate file or token.
Step 5: Install the renewed digital signature certificate on your computer or device.
Step 6: Open BUSY and open your company.
Step 7: Go to the Administration tab and click on the Configuration option.
Step 8: Select Features / Options and click on the General tab.
Step 9: Find digital Signature option and click on configuration tab and mention Password/PIN again (If Changed).
Step 10:Your renewed digital signature should now be active and ready to use in BUSY.
