Frequently Asked
Questions
Find Solutions to Common Issues Related to features - digital signature
Will I get a call back if I report problems with my digital signature to BUSY support?
Yes, you will receive a call back if you report problems with your digital signature to BUSY support.
Does the digital signature work for all document types like invoices, purchase orders etc?
Yes, the digital signature feature in BUSY works for all document types, including invoices, purchase orders, and others.
Do I need to purchase a digital signature dongle to sign the GSTR- sheets?
Yes you need to purchase digital signature dongle if you want apply digital sign on any pdf document.
Do I need to purchase any certificates or keys to use digital signatures?
Yes, in order to use digital signatures, you will need to purchase a digital signature certificate or key.
Where on the exported invoices will the digital signature appear?
When you export your invoices from BUSY, you will see your digital signature above the Authorised Signatory option.
Where is the Trust option under Signature Properties?
The Trust option under Signature Properties can be found in Adobe Acrobat by going to the Trust Center.
There is a mark on the DSP in my PDF. How do I fix this?
Right-click on the PDF and select the 'Validate' option to remove the question mark on the DSP.
Is there size or length limits on the digital signatures?
BUSY does not have an option to enter the size and length limit for the digital signature.
Does the digital signature work across multiple devices?
No, the digital signature does not work across multiple devices. Each device requires its own digital signature.
Is there an option to add a digital signature to the PDF invoices from BUSY?
Yes, there is an option to add a digital signature to the PDF invoices from BUSY.