Frequently Asked
Questions
Find Solutions to Common Issues Related to features - digital signature
How to troubleshoot issues with digital signature validation in BUSY?
please follow below step for troubleshooting:
Step 1: Make sure that the dongle is properly inserted into the USB port of your computer.
Step 2: Check if the dongle is compatible with BUSY. Refer to the system requirements for digital signatures in BUSY.
Step 3: Check if there are any issues with the PDF reader software you are using. Try using a different PDF reader, such as Adobe Reade.
Step 4: If shown question mark sign in digital signature, Right click on that open properties and click add to Trust.
Step 5:Try connecting the dongle to a different USB port on your computer.
Steo 6:Restart your computer and open BUSY again to see if the dongle is detected.
Step 7: If the issue persists, contact technical support for further assistance in troubleshooting the problem."
How to Implement Digital Signatur in BUSY?
To set up a digital signature in BUSY, follow these steps:
Step 1: Make sure you have a digital signature dongle or tool and it's connected to your computer.
Step 2: Now Go to the Administration menu, then navigate to Configuration, and select Feature/Options. Click on the General Configuration tab.
Step 3: Find the Apply Digital Signature Configuration and enable it. Click on the configuration button.
Step 4: In the Digital Signature Configuration, choose the vendor through which you can generate digital signatures on your invoices or documents. Note that for BUSY as Vendor, you needs an active BLS license.
Step 5: Provide the name of your digital signature certificate and its password. Save the configuration.
Now, when you export invoices or documents as PDFs, you can apply the digital signature to them.
How do I enable digital signatures for signing documents in BUSY?
If you want to use digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
How do I set up digital/electronic signatures for documents in BUSY?
If you want to use digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
How do I add authorized digital signatures on the invoices I generate from BUSY?
To add authorized digital signatures on the invoices generated from BUSY have to follow below steps:
Step 1: First, you need to obtain a digital signature dongle from a certified provider.
Step 2: Go to the Administration tab and click on the Configuration option.
Step 3: Select Features / Options and click on the General tab.
Step 4: Set the option Apply Digital Signatures in Invoice/Document to Y and click on the Configuration button.
Step 5: Select BUSY as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 6: Enter your DSC’s password / PIN and Search String (default is Authori).
Step 7: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
What is the process of enabling digital signatures for invoices?
If you enable digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
How do I enable digital signatures in BUSY?
To enable digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
issue in Dgital signature configuration how to configure it ?
proper process of digital signature in BUSY, follow these steps:
1: Make sure you have a digital signature dongle or tool and it's connected to your computer.
2: Now Go to the Administration menu, then navigate to Configuration, and select Feature/Options. Click on the General Configuration tab.
3: Find the Apply Digital Signature Configuration and enable it. Click on the configuration button.
4: In the Digital Signature Configuration, choose the vendor through which you can generate digital signatures on your invoices or documents. Note that for BUSY as Vendor, you needs an active BLS license.
5: Provide the name of your digital signature certificate and its password. Save the configuration.
Now, when you export invoices or documents as PDFs, you can apply the digital signature to them.
What's the process for electronically signing and sending invoices or bills in BUSY?
The process for electronically signing, we should have digital signature dongle and we will do the configuration in the BUSY software after that when we send the emails to do the customer will show the digital signature in PDF Invoice.
Pls follow the below steps for Digital Signature :
Step 1: Connect the DSC dongle in the system
Step 1: Click on Administration
Step 2: Then Configuration
Step 3: Then Features & Options
Step 4: Then General
Step 5: Then Enable the Digital Signature option
Step 6:- Cick on Digital Signature Configuration
Step 7:- Select Vendor Name & mention the certificate user id & Password
Step 8:- When you email the invoice then pdf will get send
Who can I contact for issues in using my digital signature with BUSY?
To get help if facing issue with digital signature in BUSY, you can contact us by any of the following methods:
Method 1: Call our 24X7 support helpline number at 8282828282 or 011 40964096 and talk to our support representatives. They will guide you through the steps and troubleshoot any problems that you may encounter.
Method 2: Email us your query to support@busy.in and we will get back to you as soon as possible. Please provide us with your BUSY Serial No. ,and a screenshot of the error message if possible. This will help us to resolve your issue faster and better.
Method 3: You can contact also to your authorized channel partner for any kind of support.
