Frequently Asked
Questions
Find Solutions to Common Issues Related to features - digital signature
My BUSY digital signature was working earlier but has now stopped working. What could be the reason?
please follow below step for troubleshooting:
Step 1: Make sure that the dongle is properly inserted into the USB port of your computer.
Step 2: Check if the dongle is compatible with BUSY. Refer to the system requirements for digital signatures in BUSY.
Step 3: Check if there are any issues with the PDF reader software you are using. Try using a different PDF reader, such as Adobe Reade.
Step 4: If shown question mark sign in digital signature, Right click on that open properties and click add to Trust.
Step 5:Try connecting the dongle to a different USB port on your computer.
Steo 6:Restart your computer and open BUSY again to see if the dongle is detected.
Step 7: If the issue persists, contact technical support for further assistance in troubleshooting the problem."
Please note, BUSY should have active BLS(BUSY license subscription) and latest release should be installed on system
What is the proper workflow for applying digital signatures to invoices or other exports?
To configure digital signatures in BUSY, please follow below steps:
Step 1: Connect a valid DSC dongle to your computer's USB port.
Step 2: Run the setup of the DSC dongle installation wizard and click the "Install" button.
Step 3: Open BUSY and go to the company for which you want to configure the digital signature.
Step 4: Go to the Administration tab, Configuration, Feature Options, and then the General tab.
Step 5: Enable the option "Apply Digital Signatures in Invoice Document", specify vendor name as BUSY
Step 6: Mention Digital signature certificate and its password, click "Save".
Step 7: Save the General Tab configuration also
Step 8: Open invoice in which digital signature to be applied, Click Print button on top or can use Alt+P, Select export option
Step 9: Select type as PDF, enable Apply Digital signature option
Now, you have successfully setup and configured digital signatures in BUSY.
How do I activate digital signature in BUSY?
To configure digital signatures in BUSY, please follow below steps:
Step 1: Connect a valid DSC dongle to your computer's USB port.
Step 2: Run the setup of the DSC dongle installation wizard and click the "Install" button.
Step 3: Open BUSY and go to the company for which you want to configure the digital signature.
Step 4: Go to the Administration tab, Configuration, Feature Options, and then the General tab.
Step 5: Enable the option "Apply Digital Signatures in Invoice Document", specify vendor name as BUSY
Step 6: Mention Digital signature certificate and its password, click "Save".
Step 7: Save the General Tab configuration also
Step 8: Open invoice in which digital signature to be applied, Click Print button on top or can use Alt+P, Select export option
Step 9: Select type as PDF, enable Apply Digital signature option
Now, you have successfully setup and configured digital signatures in BUSY.
My digital signature dongle is connected but BUSY is not detecting it. What should I do?
If your digital signature dongle is connected but BUSY is not detecting it, you can try the following steps:
Step 1: Make sure that the dongle is properly inserted into the USB port of your computer.
Step 2: Check if the dongle is compatible with BUSY. Refer to the system requirements for digital signatures in BUSY.
Step 3: Check if there are any issues with the PDF reader software you are using. Try using a different PDF reader, such as Adobe Reade.
Step 4: If shown question mark sign in digital signature, Right click on that open properties and click add to Trust.
Step 5:Try connecting the dongle to a different USB port on your computer.
Steo 6:Restart your computer and open BUSY again to see if the dongle is detected.
Step 7: If the issue persists, contact technical support for further assistance in troubleshooting the problem.
What are the steps to set up digital signatures on my invoices?
Steps for set up digital signatures for signing documents in BUSY are mentioned below:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
How do I print user signature on invoice copies?
We can print User Signature Digitally or in image format of jpeg and png.
User Digital Signature : Pls Follow the Below Steps.
Step 1: Digital Signature Tool should be properly installed on your system.
Click on
Step 2:- Administration
Step 3:- Configuration
Step 4:- Features & Options
Step 5:- General
Step 6:- Enable DSC option
Step 7:- Digital Signature Configuration
Step 8:- Select Vendor Name & certificate user id & Password
Step 9:- When Export invoice enable the option Apply Digital Signature
User Signature Image : We can use image either in design or standard format of BUSY.
Pls Follow the Below Steps:
Step 1: Administration
Step 2: Configuration
Step 3: Features and Options
Step 4: General
Step 5: Enable the Option Maintain Signature with User
Step 6: Specify the Signature path and Save it.
Step 7: Invoice Document printing
Step 8: Standard then enable the user signature option.
Step 9: For Design Format, Add te User Signature Field
How can I use digital signature in the software?
To set up digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Insert the DSC (Digital Signature Certificate) dongle into your system.
Step 2: Open BUSY and then open your company.
Step 3: Go to the Administration tab and click on the Configuration.
Step 4: Select Features and Options and click on the General tab.
Step 5: Enable the option Apply Digital Signatures in Invoice and Document and click on the Configuration button.
Step 6: Select BUSY as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password or PIN and Search String (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices and documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
How do I configure my digital signature with BUSY?
Steps for configure digital signature for signing documents in BUSY are mentioned below:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
How do I configure Digital Signature for PDF settings in BUSY?
Steps for configure digital signature for PDF in BUSY are mentioned below:
Step 1: Buy a DSC (Digital Signature Certificate) dongle and insert it into your system.
Step 2: Launch BUSY and open your company.
Step 3: Go to the Administration tab and click on the Configuration option.
Step 4: Select Features / Options and click on the General tab.
Step 5: Set the option “Apply Digital Signatures in Invoice/Document” to Y and click on the Configuration button.
Step 6: Select “BUSY” as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and ‘Search String’ (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
How do I attach digital signatures to bills in BUSY Accounting Software?
To set up digital signatures for signing documents in BUSY, you need to follow these steps:
Step 1: Insert the DSC (Digital Signature Certificate) dongle into your system.
Step 2: Open BUSY and then open your company.
Step 3: Go to the Administration tab and click on the Configuration.
Step 4: Select Features / Options and click on the General tab.
Step 5: Enable the option Apply Digital Signatures in Invoice/Document and click on the Configuration button.
Step 6: Select BUSY as the Digital Signature Software Vendor and choose your DSC from the dropdown list.
Step 7: Enter your DSC’s password / PIN and Search String (default is Authori).
Step 8: Save all the configurations and your BUSY is ready to digitally sign invoices / documents.
Please note that the DSC Dongle needs to be plugged in whenever you want to export invoices with digital signatures.
